Balto.ai

We're heading to CCW next week!

Come say hi to the Balto team: Marc Bernstein, Evan Fehler, Dan Floyd, August Beffa, and David Chambers.

Catch our session:
"Getting Agent Assist Right: 7 Principles to Deploy It, Adopt It, and Level Up Your Contact Center"
Tuesday, June 23rd at 3:30 PM
Workshop B

Find us at Booth #730 all week long.

Or ask your Balto rep about the private events and dinners we're hosting throughout the week.

See you in Vegas!

When your agents have the right tools in the right moment, the whole team wins. From the agent to the executive and everyone in between, the insights gained from your contact center will set you apart from your competition.

Balto Playbooks nearly cut new rep ramp time in half for a tech industry customer: From 90 days to 45-60 days.

A better agent experience is a better customer experience. We couldn't have said it better ourselves!

The right agent assist tool has a massive impact to your bottom line.

For one home improvement customer, it looked like 20 additional booked appointments per month and $231,000 in revenue they wouldn't have had otherwise.

We've been quietly solving one of the biggest headaches in contact centers.

Traditional phrase matching is rules-based. It's looking for specific words in a specific order. Real conversations don't work that way.

Here's the problem we kept hearing from customers:
"Our agents are doing everything right, but the system doesn't catch it." "Two checklist items keep firing at the wrong time and we can't figure out why." "We can't script for every situation — calls just don't work that way."

At Balto, we believe your agents shouldn't have to sound like robots to get credit for doing their jobs well.

That's why we built AI-powered Checklist triggers

Balto listens to the full context of a conversation. It understands what's actually happening on a call, not just whether someone hit their talking points verbatim.

That means:
- No more overlap between intros and closes that sound identical
- Natural language variation is fine — agents don't need to be word-for-word perfect
- Customer responses can trigger items, not just agent language
- Outcomes and confirmations (appointments booked, decision-makers confirmed) can be tracked

The people on your phones deserve better tools.

If your QA and compliance process feels more like a gotcha game than a coaching culture, let's talk.

We're so grateful for customers like ClearCaptions!

Recently, their team met on-site at Universal Studios in Orlando, where their QA manager and Balto champion put together a ✨Balto is Magic✨ training session for their supervisors, complete with custom cloaks.

A big thank you to the entire ClearCaptions team for their continued support and partnership and a special shoutout to our Senior Customer Success Manager Tess and Senior Implementation Manager Tyler.