Navigator Consulting

Mistakes happen.
Our customers will get upset.
It's how we handle that upset that creates the lasting impression. Do you have a guest recovery plan? Does your team know what they can do to fix a negative experience?
Good guest recovery is more than just comping or handing out free stuff.
Good guest recovery is about communicating understanding and care.
Contact us for some easy strategies for your team to employ to recover a negative guest experience.
Navigator-consultants.com

There are so many options out there to help your business, but which ones are right for you? It can be overwhelming with all the options.
Each POS system brings different Pros and Cons.
Options for marketing and digital ads are endless.
Programs for inventory and ordering are only good if they get used.
How fast can you see your sales and expenses?
Do your systems connect to each other?

Tech systems are expensive and time intensive to implement. They can make work easier or more tedious depending on usability and integration abilities. The right combination of systems can streamline your work and lead to better, faster decisions.

We can help you evaluate your needs and evaluate your options, to find the best fit for your operation and people.
Navigator-Consultants.com

Hospitality is built on systems.
What One Caesar Salad Taught Me About the Guest Experience.

https://www.navigator-consultants.com/news-item/what-one-caesar-salad-taught-me-about-the-guest-experience/

This is why written systems and procedures are necessary.
They define the process and create consistency.
They sure make it easier and less confusing for new staff to come into your organization.
If you don't have written procedures and you don't have a process for checking in and refreshing with your staff - they are for sure making their own rules.
Even with the best of intentions this creates inconsistency for your guests, and inconsistency in the information you need to run the business.
Systems don't mean micromanaging, they are about keeping the path clear and easy to follow.
We at Navigator Consulting are passionate about good, usable guidelines for running your business, we help with a good refresh or putting it together from scratch.
Check us out with a complementary meeting.
Navigator-consultants.com

You have a lot of Dollars 💰 invested in your inventories -
Are you paying attention to what is happening with them?
Inventory doesn't have to be tedious and time consuming.
Concentrate on the important items
Know (with numbers) how much you are using
Know (with numbers) how much you are storing
This way you and your team are making informed decisions.
Want help on organizing a system you will actually use?
Give us a call - there are many ways to create a workable system that fits your operational style.
Navigator-consultants.com

When we talk about helping our clients find simple ways to improve operations we mean it!!
Big Thank You to our friends at Old Schoolhouse Brewery for trusting us to help them!!
Want to see what we can do for you? Check out: Navigator-Consultants.com

The success of your business is based on MATH
I know - that's not exciting.
The math doesn't mean cutting costs as low as possible, it means understanding the most efficient way for dollars to flow through your business.
Finding the optimal equation can be hard, but it is key to knowing where to invest and where to save.
We specialize in finding the most beneficial equation for your business so you can concentrate on the fun stuff!!
Navigator-consultants.com

Ever had a “perfect plan” fall apart before lunch?
Yeah… us too.

The real skill in this business isn’t avoiding chaos — it’s how fast you recover from it.

This month’s blog is all about the pivot — and how to get your restaurant back to balance when things go sideways.

https://www.navigator-consultants.com/news-item/the-pivot-how-great-restaurants-regain-balance-when-the-plan-falls-apart/

One of the easiest ways to help your staff feel important to the business is a thoughtful training program.
This counts for new staff training and continued training.
Have a plan.
Set aside time.
Don't have them practice on customers.
Giving your staff the time and energy to help them succeed creates an environment where they feel like a valued member of the team.

Navigator-Consultants.com