Flowan Software Inc.

Flowan Patient Relations Software

Grievance and Complaint Tracking

Incident Tracking / Risk Management

Product Details

The focus on quality patient care continues to be one of the primary concerns for regulating the healthcare industry. Standards and regulations such as HIPAA, PSQIA and CMS are requiring organizations to carefully track and audit patient relations issues. Every healthcare organization needs to effectively handle written or verbal complaints regarding quality of patient care due to harm, neglect, abuse, etc. They must also manage risk associated with incidents such as incorrect medication given, slips or falls, security breaches, etc. It is becoming increasingly important to improve the patient experience and overall patient quality care and meet regulatory requirements. Flowan Help Desk Software

Customer Service Tracking

IT Help Desk Tracking

Product Details

Every day thousands of organizations are supporting their customers and employees as part of their fundamental business operations. The type of support varies depending on the type of organization and the products or services provided. Even though the support activities vary, the need to track and report requests is critical to understanding the frequency of a given type of request and how much time is spent on support activities. Just as important as understanding the amount of time spent on support, determining areas where the support can be reduced or eliminated is fundamental in making your business more efficient.