Pinnacle CX
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Customer Experience Consulting, Organizational Management, Change Strategy,Operational Excellence
We believe exceptional customer experiences are achieved when core organizational areas focus on the customer. Absolutely every decision, discussion, and process starts and ends with the customer.
01/10/2020
01/05/2020
Who’s listening to your customers? Are you?
Quote of the day:
04/07/2018
Good article. What’s your strategy planning look like?
Your Strategic Plans Probably Aren’t Strategic, or Even Plans Distinguish between objectives, strategies, and actions.
01/28/2018
How Office Politics Corrupt the Search for High-Potential Employees Six dynamics get in the way.
09/30/2017
How to Handle Stress During a Job Interview Interviewing for a job can be an overwhelmingly stressful experience. Fortunately, you can come to terms with job interview stress by understanding that a certain amount of stress can actually help you ace the interview. But an intense and important interview can create a stress level that results i...
09/07/2017
Pay Your Executives What They’re Really Worth How to keep executives from gaming the system
09/01/2017
Organizational alignment, and Role clarity are essential to customer centricity.
In Hiring, Match the Candidate to the Organizational Challenge Move beyond a one-size-fits-all approach.
08/30/2017
Research Shows Unionized Workers Are Less Happy, but Why? It’s not about unions themselves, but who joins them.
08/30/2017
Your New Hires Won’t Succeed Unless You Onboard Them Properly 17% leave within the first six months.
07/04/2017
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Solon, OH
44139