PatientX

CONNECT: The Patient's Voice, by Michael Winkleman, is an Amazon Best Seller in Hospital Administration & Care, and you can buy it now on Amazon! 118 patient and family voices. Written for everyone in the room, not just the clinician.

Patients don't remember the diagnosis first.

They remember whether someone said their name. Whether anyone sat down. Whether the bill made them feel like a number or a person.

If any of this resonates, grab your copy or gift it to someone you know who works in healthcare here: https://a.co/d/0dNOLmrT

Access to care does not begin at the front desk. It begins the moment a patient visits your website.

If a site is difficult to navigate, slow to load, or not accessible to all users, some patients never make it to the next step. Not because they chose not to.
Because they could not.

Accessibility is not just a requirement.
It is part of the patient experience.

Patients don't remember the diagnosis first.

They remember whether someone said their name. Whether anyone sat down and connected with them personally. Whether the bill made them feel like a number or made them feel like a person.

CONNECT: The Patient's Voice, by Michael Winkleman, is now available on Amazon. 118 patient and family voices. Written for everyone in the room, not just the clinician.

If any of this resonates, grab your copy here or gift it to someone you know who works in healthcare: https://a.co/d/0dNOLmrT

Connect: The Patient's Voice Connect: The Patient's Voice: Listening, Leading, and Transforming Care

Today we pause to remember and honor those who gave their lives in service.

Their sacrifice is not forgotten.

We are grateful for the commitment, courage, and dedication shown in protecting others.

It started with listening. Over a decade of patient stories. 118 voices. One consistent truth: the moments patients remember most are rarely clinical.

They're human.

CONNECT: The Patient's Voice is NOW AVAILABLE on Amazon! Michael Winkleman wrote this book for every single person in a healthcare environment who affects a patient's experience, because there is no neutral role. Every healthcare worker can make a difference in a patient's experience of care!

If you are in healthcare or know someone who is, order a copy or gift it to someone today: https://a.co/d/0dNOLmrT

Patients rarely make decisions in isolation. They look for reassurance before they take the next step. Reviews play a big role in that decision. The challenge is getting them consistently.

Start simple:
Ask right after a positive visit
Keep it short and natural
Make it easy with a quick link or QR code

Learn how to do this in a way that feels natural and stays HIPAA-safe. https://patientxagency.com/how-to-ask-for-patient-reviews-without-sounding-pushy-and-stay-hipaa-safe/

A website visit does not always lead to an appointment.

Patients arrive with questions.
They are looking for clarity, direction, and reassurance.

If they cannot quickly understand what to do next, they move on.

It is not always a traffic issue.
Sometimes, it is a clarity issue.
https://patientxagency.com/optimizing-your-website-for-patient-conversions/