Navigate Community Management

Five star communication, exactly what we like to hear! 🌟 Nikko made scheduling maintenance a breeze for this resident. Great work, Nikko, keep it up!

navigatecommunitymanagement.com/proposal

Meet the manager behind the email. And behind almost every five star review we have ever received.

Mary Jo, known around here as MJ, is an Operations Manager at Navigate Community Management and has been part of this team for nearly five years. She supports Dom and Haley and their communities, and somewhere along the way she also became Navigate's most decorated five star review collector. It is not a coincidence.

When we asked what she thinks people are responding to when they take the time to write a review she said:

"I think people appreciate knowing that someone is truly listening and following through. Even when I can't provide an immediate solution, I make sure they know I'm working on it and that they won't be left wondering what comes next."

That right there is the whole philosophy. Not perfection. Just consistency, honesty, and genuine care. And it works every single time.

A great day for MJ looks like problems solved, vendors coordinated, boards informed, and her teammates' days made a little easier. She handles the behind the scenes work that residents never see but would absolutely feel the absence of. Follow ups tracked, proposals reviewed, communications prepared, and nothing falling through the cracks.

When we asked what she wants people on the outside to know about Navigate she said:

"We don't just process requests. We build relationships, communicate openly, and work collaboratively with boards, homeowners, vendors, and each other."

That is Navigate. And MJ is one of the best examples of it.

Outside of work MJ is a concert lover, a foodie, a traveler, and most importantly a mom who loves making the most of every moment with her kids. And if SB19 is on tour, she is there. We respect it completely.

Nearly five years of five star service and zero signs of slowing down. Thank you for everything you do MJ. Navigate is so lucky to have you.

navigatecommunitymanagement.com/proposal

Today marks the 25th anniversary of September 11th.

For many of us, this is a day we remember living through, a moment frozen in time. For our children, it is a page in a history book. Both matter. Both deserve to be honored.

We will never forget the lives lost, the first responders who ran toward danger, and the unity that carried our country forward in the days that followed.

Never forget.

Five stars and so well deserved! 🌟 Ella brought her detailed, courteous approach to this project and it did not go unnoticed. We are proud to have her on the team and cannot wait to see what is next.

navigatecommunitymanagement.com/proposal

Running a successful meeting takes more than an agenda.

Join us for Navigating: Running a Successful Meeting, where we break down exactly who plays what role. The board, Navigate, and homeowners all have a part in keeping meetings productive and on track. We will cover the basics of Robert's Rules of Order so meetings run smoothly and fairly, and we will walk through what RCW 64.90.445 now requires under WUCIOA, so your community stays compliant with the new law.

Whether you are leading the meeting or attending as a homeowner, you will leave knowing exactly what to expect and how to make it work.

Led by Chelsea St. Pierre and Christina Malidore.

Register here: https://us02web.zoom.us/meeting/register/Mq-fH0UfRK-4T2di6pUvRQ

Another five star review in the books! 🌟 We love hearing how Haley Joy made the process easy with her excellent customer service and response time. This is exactly the kind of team based support we strive for every day.

navigatecommunitymanagement.com/proposal

We are so excited to welcome a brand new community to the Navigate family. 🎉 This 26 unit newly developed community sits right in the heart of Redmond, and we cannot wait to get started.

There is nothing quite like being part of a community from the very beginning. 🏡 We are looking forward to building something great together.

Welcome to the neighborhood!

navigatecommunitymanagement.com/proposal

Last week our very own Senior Community Manager, Reyvi, was in the Philippines for her biannual trip to see her family, and she planned a dinner for our global team members who traveled from all over the Philippines for a Navigate dinner.

Everyone brought their families, and it turned into such a good time.

I know a lot of companies talk about sending support roles offshore. That is not how we see it. These employees are family, and some of them have been with Navigate since the very beginning. We are incredibly lucky and proud to be able to help them provide a stable living for the people they love.

And the cutouts with our leadership team's faces were the cherry on top 😂

Don't miss out on today's webinar! 🎉

We are navigating strategic planning and walking you through exactly what you can expect from Navigate this year. This session covers how boards set priorities, how reserve studies shape the next few years of projects and budgeting, and how everyone, board members and homeowners alike, can stay on the same page. We will also walk through board member roles and how concerns get handled from first contact all the way through resolution.

Free to attend and open to all homeowners. Bring a friend, bring a board member, bring anyone who wants a front row seat to what is coming next.

Register here: https://us02web.zoom.us/meeting/register/Mq-fH0UfRK-4T2di6pUvRQ

We are so excited to welcome a brand new community to the Navigate family. 🎉 This 90 unit lakefront cottage community is tucked inside a gated, beachfront neighborhood, and the amenities are seriously impressive.

Think a pool and whirlpool bath, tennis and pickleball courts, a basketball court, a full gym, a clubhouse, walking trails, playgrounds, dock slips for boat parking, and even a guest yurt for visitors. 🏡

We cannot wait to get started. Welcome to the neighborhood!

navigatecommunitymanagement.com/proposal