Wilmac Technologies

Wilmac Technologies

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AI customer interaction solutions built for the centers that can’t afford to fail

Wilmac Technologies delivers AI customer interaction and workforce optimization solutions that put people first. Serving communications centers across public safety and highly regulated industries, Wilmac helps organizations simplify data retention compliance, optimize their workforce, and create seamless customer experiences. Powered by in-house product development, strategic partnerships, and a

Photos from Wilmac Technologies's post 05/22/2026

The ENTIRE Wilmac Pack together?!

You betcha.

The past two days, we celebrated Half #1 of FY2026. Everyone drove / flew / walked in for great presentations, collaboration, and of course, competition.

Kicking off the summer in the best way possible (& stay tuned for more content)!

Photos from PA APCO's post 04/30/2026

We enjoyed our time at PA APCO Spring Conference!

Evan Arnold spoke on the positive role agentic AI plays in workforce management and scheduling for PSAPs.

Thank you to everyone who attended our session on Monday!

04/23/2026

Wilmac on the Mini Mic!!!

Bringing you an array of random topics in the Rochester office.

Photos from Wilmac Technologies's post 04/22/2026

We're proud to share that Wilmac has been recognized as the #6 Best Company to Work for in New York in the small company category... AND we received the Spirit Award!

This recognition means a lot to us. It reflects the people who show up every day, do great work, and make Wilmac the kind of place worth celebrating. We have been lucky to be recognized now for three straight years.

Congratulations to the hashtag on this honor, and for all of the outstanding organizations recognized this year!

Photos from Wilmac Technologies's post 04/17/2026

We love our telecommunicators!!

Across the country, this week was spent honoring everyone who works in a 911 center, and Wilmac was lucky enough to send treats to a few PSAPs..

Their work goes beyond just one week of recognition - we are grateful for all dispatchers, call takers, and center supervisors/managers EVERY DAY!

Monroe County Executive Adam J. Bello Riverside County Sheriff's Office Erie County, NY Livingston Parish Government Jeffcom 911 Toronto Police Service Lyon County, Kansas-Government County Sheriff's Office

Photos from Wilmac Technologies's post 04/07/2026

Last night wrapped up the 2026 college basketball season, which means our Mac Madness challenge is over!

Congratulations to our winners:

Collin Giess won the women's bracket with 123 points, despite a tough UConn loss.

Jim Giblin won the men's bracket, with 103 points, and a Michigan victory!

What a tournament of upsets, we're already looking forward to next year. 🏀

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Address


100 Chestnut Street Suite 1004
Rochester, NY
14604

Opening Hours

Monday 9am - 5pm
Tuesday 9am - 5pm
Wednesday 9am - 5pm
Thursday 9am - 5pm
Friday 8am - 5pm