XPS Solutions

Join Ryan Brown, our National Director of Client Experience, for an engaging webinar hosted by the Self-Storage Association of Michigan as industry leaders discuss practical strategies for navigating some of the most challenging conversations in self-storage operations.

Featured Speakers:

• Jessica Johnson - The Storage Group
• Love Harris - National Storage Management
• Ryan Brown - XPS Solutions

Together, they'll share proven strategies to:
• Protect revenue through effective collections
• Strengthen tenant relationships
• Navigate difficult conversations with confidence
• Improve communication while supporting long-term tenant retention

📅 Virtual Webinar today, June 25th!
🕑 2:00 PM Eastern | 1:00 PM Central | 12:00 PM Mountain

Reserve your spot today at https://www.selfstoragemichigan.org/Events/Upcoming-Events
We look forward to seeing you there!

Shannon Charbonneau, our VP of XPS, is attending the IL-SSA Great Lakes Owners Summit & Expo!

If you're at the event, be sure to connect with Shannon. She is looking forward to meeting with operators, discussing industry trends, and sharing insights on how self-storage facilities are leveraging AI, automation, and operational support solutions to improve efficiency and enhance the tenant experience.

Whether you're exploring new ways to support your team, improve responsiveness, or streamline operations, we'd love the opportunity to connect and learn more about your goals.

Stop by and say hello!

One Seamless Experience that has every step covered.

From the first call to move-in day, AleX delivers instant answers while our live agent experts ensure every opportunity turns into a rental.��

Call Answered: �XPS AleX AI™ answers instantly, ready to help

Access Granted:�Gate codes provided in real-time, safe and secure

Payment Made:�Secure payments and account support, at anytime, anywhere

Move-In Ready: From first call to final access, AleX makes it seamless

Ready to level up, with no additional cost? XPS Solutions, offers AleX as a complimentary service with our call center and remote management services. ��

Ask us how AleX can improve your operations at xpsusa.com/contact

What if the biggest benefit of AI isn't automation?
What if it's giving your team more time to focus on the things that matter most?

Every day, self-storage operators spend hours answering routine questions, handling repetitive requests, and managing tasks that don't always require human expertise.

AI can help handle those interactions while your team can focus on solving problems, building relationships, supporting tenants, and driving revenue.

The goal isn't replacing people, but rather, creating more time for people to do their best work.

Read our latest blog to learn how leading operators are balancing AI and human expertise in modern self-storage operations.

https://www.xpsusa.com/ai-and-human-expertise-in-modern-self-storage-operations/

Calls don’t stop when the facility closes. Potential tenant calls still come in.

And too often, it’s the same person trying to carry it all… from a desk, a car, or wherever the day hasn’t quite ended. In self-storage, that’s where opportunities are won or lost.

Up to 58% of tenants rent from the first facility they’re able to reach.

That’s why we’ve built a one-stop solution for operators. XPS Solutions was built to take that weight off your team.

With U.S.-based live Rental Experts available 104 hours each week and AleX AI supporting every call 24/7, your operation stays responsive, consistent, and available, reducing after-hours workload demands by over 50%.

Having 54 hours of remote management support, XPS can cover up to 100% of standard facility office operations, ensuring leads, leases, and tenant needs are handled without gaps (including call center).

If you’re looking to reduce workload, control staffing costs, and capture more rentals, let’s connect at xpsusa.com/contact

Every interaction in self-storage carries revenue potential, including payments.

When payments are missed, operators are pulled into a multi-step lien process of notices, follow-ups, and compliance requirements that can take weeks or even months to resolve, adding operational strain and delaying unit recovery.

XPS AleX AI™ is designed to eliminate that friction at the source. With 24/7 secure payment processing, real-time tenant support, and seamless escalation to live agents, operators gain consistency across every transaction without adding operational complexity.
This is not about adding another tool.

Take action in protecting revenue, reducing delinquency risk, and creating a complete front-end experience that supports both the tenant and the operation in real time.

Ask us how at xpsusa.com/contact?��

Every missed call is a missed rental opportunity.

For self-storage operators, increasing revenue often starts with something simple: making sure every prospective tenant gets a response when they're ready to rent.
That's why XPS helps facilities extend coverage, capture more rental opportunities, and provide a consistent tenant experience, without adding additional onsite staff.

If you're attending the IL-SSA Great Lakes Owners Summit & Expo on June 23–24, be sure to connect with Shannon Charbonneau and learn how operators are using XPS to answer more calls, increase rentals, and support NOI growth.
We look forward to seeing you in Chicago!

Register here: https://www.ilselfstorage.org/Events/Upcoming-Events

When a prospective tenant is sitting in their car surrounded by boxes, timing matters. A missed call can change the outcome of that rental decision.

XPS AleX AI™ ensures every call is answered instantly, delivering the information prospects need in the moment they need it, so the experience stays seamless and the opportunity stays within reach.

By combining AleX with other XPS services, operators can streamline operations, capture more rental opportunities that can be escalated to live agents, and support long-term NOI growth.

XPS Solutions helped capture an average of 24,000 rentals in 2025 alone. If you're ready to capture more rentals, let's connect!

xpsusa.com/contact/