Regence BlueShield

Over the past few weeks, our behavioral health care managers — licensed professionals in behavioral health or nursing — have been sharing their best advice for parents supporting their child's mental health. We're closing out with one of our favorite reminders: sometimes the best way to connect with your child is simply to let them lead. Our latest blog has more advice from our care team, plus everything you need to know about the pediatric behavioral health providers available through your plan: https://news.regence.com/news/supporting-your-childs-mental-health-guidance-from-our-behavioral-health-care-team/

Dr. Nicole Saint Clair of Regence BlueShield partnered with American Heart Association - Washington to spread the word on KIRO 7 News about CPR and AED Awareness Week. More people should learn CPR, and AEDs should be more available in public spaces to help save the lives of victims of cardiac arrest, they said. https://bit.ly/49IMgn6

Bellevue man advocates for more AEDs in public spaces National CPR and AED Awareness Week highlights the critical need for hands-only Cardiopulmonary Resuscitation training and increased availability of Automated External Defibrillators in public spaces.

Regence member Jeffrey Trela-Hoskins, 26, lives with a rare neurological disorder. When he was discharged from the hospital earlier this year with a new feeding tube, his family was counting on a timely delivery of supplies. But the delivery stalled, and they were down to the last tube feeding.

His mom, Patty, called Regence Care Manager Kimberley S., RN, BSN.

Kimberley identified the hold-up, contacted the provider's clinic and made sure the right people were urgently paged. The next day, Patty called her back. "I don't know what you did, but they're delivering everything we need tonight.”

Kimberley's intervention helped Jeffrey get the right care at the right time. The family avoided another hospitalization and saved an estimated $43,000 in potential inpatient costs.

For Patty, it's about more than logistics. It's about trust. "Sometimes you feel like you're all alone in healthcare, and you're not getting what you need,” she says. Working with a Regence care manager is “like having a friend on the inside."

Need extra support? We’re here for you. Care managers are available with most Regence health plans at no cost to members. Call 1-866-543-5765 or email [email protected] to get started.

Learn more: https://news.regence.com/blog/care-manager-kimberley-s-is-a-friend-on-the-inside-for-member-and-his-family

We are pleased to report that MultiCare in Grays Harbor, Thurston and Yakima counties is again in the Regence network. All MultiCare providers and facilities are in network for Regence members.

Regence and MultiCare came to an agreement that prioritizes the health of our community while remaining economically sustainable. Our teams worked tirelessly and engaged in difficult conversations throughout this negotiation to regain access to cost-effective care for our members with MultiCare providers.

Learn more: news.regence.com/blog/MultiCare2026

When your child is struggling, knowing where to turn can really make a difference. As a member, you have access to a team of care managers — professionals who hold independent clinical licenses in behavioral health or nursing and work with families just like yours every day. We asked them to share their best advice for parents supporting their child's mental health. Read our latest blog for their tips and to learn more about the pediatric behavioral health providers available through your plan: https://news.regence.com/blog/supporting-your-child-s-mental-health-guidance-from-our-behavioral-health-care-team

When a Regence member went to the ER multiple times for chest pains and cardiac testing found nothing wrong, Behavioral Health Care Manager Amy Beitia was able to see what tests couldn’t. She uncovered the real cause of the member’s pain: panic attacks triggered by PTSD.

Beitia connected the member to trauma-focused therapy and a virtual cardiac specialist. The chest pains went away. Healthcare costs went down. And the member reported feeling better than they had in years.

Need extra support? We’re here for you. Care managers are available with most Regence health plans at no cost to members. Call the number on your member ID card to get started.

Learn more: https://news.regence.com/blog/how-a-regence-behavioral-health-care-manager-helps-members-find-their-path-to-wellness

Kristen Berglin, senior clinical consultant for Regence BlueShield, and Andrew Thomas, goalkeeper for Seattle Sounders FC, were both recognized as part of the Behind the Shield series, presented by Regence, which highlights both Sounders players and community members who have shown grit and determination in their everyday lives. Hear Kristen and Andrew talk about their personal journeys on Seattle Soccer Shows: https://ihr.fm/49Rg1SE