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To maximize the benefits of AI, we must work to make it as widely accessible as possible. “By reducing the time spent on data and architecture engineering, researchers looking to leverage AI can spend more time focusing on the practical problems they are aiming to solve.”

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How to Make Artificial Intelligence More Democratic A new type of learning model uses far less data than conventional AIs, allowing researchers with limited resources to contribute

AI is going to be one of the main solutions businesses use to adapt to the increasingly virtual future. We’ve already seen incredible benefits from its applications, so it’s exciting to watch the continued development of the sector.

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How artificial intelligence will be used in 2021 – TechCrunch "We're going to start to see a lot of real value and ROI generated by AI across more and more businesses,"

Even in a sector as bureaucratic as government, cutting-edge chatbot technology is being adopted at record rates. Whether it’s answering questions about COVID regulations or analyzing the types of questions asked by citizens, chatbots are helping improve efficiency at the state and local level.

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Bitly | Forbidden | 403 This is a 403 error, and it's not as ominous as it sounds. Bitly can only show this page to people who have permission to see it. Maybe what you are looking for can be found at Bitly.com.

Most businesses today are aware of the importance of customer experience. A lot of them take steps to track and measure customer experience data. The ones that act on the findings from that data analysis are the ones that excel.

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Reflections on the Causes of Lousy Customer Experiences | CustomerThink Reflections on the Causes of Lousy Customer Experiences By Howard Lax - January 8, 2021 2 663 views Tweet These days, it’s hard to find a company that doesn’t say it competes on customer experience. At the same time, we know as both CX pros and consumers that many – some might say most – del...

Experts agree that AI is reaching an inflection point. It’s no longer used primarily as a tool to increase efficiency. 2021 will see a diversification of use cases and a continuation of last year’s rapid adoption in the marketplace.

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Expert Predictions for AI and ML in 2021 What are industry experts predicting for AI and ML in 2021? Read on for the forecasted bre

Love this author’s term: “shareworthy customer experience.” At the end of the day, that’s what we’re striving for and what we want to help our clients achieve. Genuine, positive experiences worth sharing.

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For 2021, Think ‘CX (Customer Experience) First’ When You Plan Your Marketing Investing in a superior, shareworthy customer experience that includes customer service that is spirited, non-transactional, humane and timely, is hands down the most powerful marketing move you can make in 2021.

When it comes to the success of AI, it’s all about implementation. Taking the time to carefully mold your business strategy around AI technologies can make or break projects一the five steps in this article are a great place to start.

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Five Strategies for Putting AI at the Center of Digital Transformation - Knowledge@Wharton What separates the AI projects that succeed from the ones that don’t is having the right strategies in place, writes Wharton's Kartik Hosanagar.

Researchers at NCSU identified four key attributes leading to customer satisfaction with chatbots: convenience, relevance, entertainment, and social presence. We make sure to keep these in mind when developing bots for our clients.

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Study IDs Four Things That Make People Feel Good About Using Chatbots The study also found that a positive chatbot experience was associated with customer loyalty.

In a surprising find from an HBR study, researchers discovered that simply the option to chat with a live person on a website eased customers’ anxiety when shopping online. This has incredible implications for customer experience + live chat implementation.

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Why Anxious Customers Prefer Human Customer Service Self-service tech is a bad idea in stressful situations.

Among continued advances in healthcare, remote work, and online learning, it is predicted that AI will flourish. In fields like manufacturing, AI, IoT, and robotics will allow for growth despite manpower shortages.

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Top Business and Technology Trends in 2021 10 fields that will see significant innovation in the new year.

According to research by CGS, “37.5% of US consumers and 30.3% of UK consumers say 'working with a friendly agent' is a major factor in leaving a customer service interaction happy." It’s important to strategize to make sure all brand interactions are pleasant.

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Consumers want companies to bring back human customer service US and UK customers are fed up with the proliferation of chatbots and computerized platforms, according to a survey from CGS.

As the new year quickly approaches, here’s a brief rundown on trends to look out for in the field of AI going forward. Best wishes for a happy and healthy new year!

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#2021

Artificial Intelligence (AI): What’s In Store For 2021? As seen with this week’s hugely successful IPO of C3.ai, there continues to be lots of interest in the AI space.