Focus On Customer Success

Is anyone experiencing Facebook technical issues?

Broadcast Sales - this applies to you too!

Five Secrets to Mind-Blowing Customer ServiceCindy Solomon | Cindy Solomon We’ve all been there: The company whose customer service was so bad you wanted to throw your phone against the wall or yell something really unpleasant at the “customer service” rep (maybe even suggest a new title for their job?).

On to the next phase of my life! Albert-OUT! Mic Drop!!

Breaking Broadcast News – Mic Drop FOCUS on Customer Success – every day, all the time. Those who do will be remark-able. Albert - OUT! Mic…

It is so obvious – employers must provide an environment where employees WANT to stay.

Breaking Broadcast News – Tweak or CHANGE The eye opener (and pardon me if it’s obvious to you but it wasn’t to me) is – “It is…

Get rid of the "um" and "like" quickly

Seth's Blog: "Um" and "like" and being heard You can fix your "um" and you probably should. Each of us now owns a media channel and a brand, and sooner or later, as your work gains traction, we'll hear your voice. Either in a job interview or on...

http://www.margiealbert.com/2016/03/broadcast-sales-television-treadmill/

Breaking Broadcast News – Are you on the treadmill? So, what are YOU selling? Price? Service? Solutions? Stuff your manager says you have to sell?

The NFL got smart(er)!

CBS, NBC Splitting NFL Thursday Night Sked | TVNewsCheck.com Each network will air five Thursday Night Football contests beginning this fall with the NFL's own NFL Network continuing to simulcast the games.

BIG day in the Broadcast Biz!!

Sinclair Buying Tennis Channel For $350M | TVNewsCheck.com The purchase price is partially offset by the network's $200 million in net operating losses, which Sinclair will be able to carry forward to its taxes and save it around $65 million. Sinclair has lined up deals with MVPDs to increase the channel’s coverage from 30 million to 50 million homes.…

Huge darn deal in the Broadcast business - plus Meredith gets $60mil for their efforts!

Nexstar-Media General: It's A Done Deal | TVNewsCheck.com As expected, Nexstar Broadcasting Group and Media General have reached a deal by which Nexstar will pay $17.14 in cash and stock for Merger General.The merger creates a new mega-group with 171 stations in 100 markets serving 39% of TV households. Current Media General shareholders will also be entit…

Business has changed have we changed HOW we DO business?

Breaking Broadcast News – Turn It Upside Down When was the last time you actually saw a change in HOW we do business?

We can all learn from this experience. BROADCASTERS - how do you treat your advertisers? Do your front line people have the authority to satisfy their issues immediately?

Why Leadership at Every Level is Essential to Business Success An Open Letter to Best Buy CEO Hubert Joly Dear Mr. Joly, As a student of leadership philosophies and behaviors, I’ve been following your turnaround efforts at Best Buy. Media reports like the

Closing can be the easy part of the process!

Breaking Broadcast News – Closing Made Easy How often do you say or hear, “I can’t close this deal?” Well, you know what? Closing is easy!