Pacific TSP

Our Dedicated-Tech model means our techs become valued members of your team, able to develop in their career while delivering seamless continuity to yours.

Meet Franze, one of the dedicated techs in our office driving success behind the scenes. Swipe through to hear about their journey with us and their client account 👉

By integrating directly into our clients' workflows, professionals like Franze don't just fill a temporary gap, they build lasting technical expertise that helps both our clients and their own careers thrive.

Not all offshore support is built the same.

A shared-queue BPO spreads your tickets across a rotating pool of agents, different techs, different context, every time. A PacificTSP Dedicated Tech is different: one person, embedded in your team, learning your systems, your standards, and your priorities from day one.

That 1:1 model means less time re-explaining issues and more time actually resolving them, with a tech who accumulates real knowledge of your environment instead of starting from zero on every ticket.

$2,750/month gets you continuity, not a rotation.

Our phone rings at 3 AM. Not yours.

Burnout doesn't happen all at once. It happens one 3 AM call at a time.

Our engineers are dedicated to one account each, working overnight shifts to triage tickets and take the emergency calls before they ever reach your team. You shouldn't have to be the first line of defense at 3 AM.

A dedicated triage technician fields the after-hours emergencies before they ever reach your team, for $2,750/month.

Message us. Let's make sure your phone stays quiet.

4 out of 5 clients who bring on one PacificTSP tech go on to hire more.

Here's why: A dedicated tech at a flat $2,750/mo, full remote helpdesk coverage, and zero benefits admin, without sacrificing the "feels like our employee" experience.

See how it stacks up against a local hire. Link in bio.

Focus on the jobs you should be focusing on.

Engaging a level one technician for $2750 per month allows you to chase contracts, not close tickets.

Contact us today.

What makes PacificTSP different? We will let you in on the secret!
It's the way we build relationships.

Ned has spent years building PacificTSP around a simple principle that trust isn't created by where your team is based, but by how it is led. Everyone here from CEO to the newest engineer joining our team, believes trust is earned through consistency, communication and genuine accountability.

Your offshore technician shouldn't feel like a third party. They should feel like an extension of your team. When you hire a tech, they are your tech, solely focused on your business.
That's what Trusted Service Provider means to us.

At PacificTSP, we believe the value of a service provider isn't measured by how smoothly onboarding goes, it's measured by how consistently they help you solve operational problems after onboarding is over.

If you are a prospective client experiencing difficulties, or one with tenure, pick up the phone - we've got this.

PacificTSP Your TRUSTED solutions partner.

Win the game by fulltime.

Gain the edge by offshoring your Helpdesk for Q3 and Q4.

PacificTSP provides follow-the-sun capability with a US-led team. Contact us today to discuss how we can help your team.

Scaling your MSP shouldn't mean burning out your best engineers.

Improve your SLA compliance and free up your senior techs for as little as $2750/month.

Contact us for pricing and onboarding information.

Replace OT for $2750/month.
Contact us.