Cloud Tech Gurus

Attention BPO Executive Leaders.

Your clients are spending millions every year on CX technology. CCaaS. AI. Workforce management. Quality assurance. Analytics.

And they're asking your team for recommendations.

They trust you. They see you as an advisor. But when they buy, the vendor gets paid and you get nothing.

The video explains exactly how we fix that.

Watch it, then DM me if you want to talk about what it looks like for your organization.

At 12 years old, Justin Robbins figured out something most CX leaders take decades to learn.

Honor the preference. Every time. Even when it takes extra time.

One block. One neighbor who wanted their paper folded instead of rolled. Word spread. The whole block changed their preference.

That's the clip. Full episode drops this Thursday.
Subscribe so you're there 👉 https://bit.ly/3REHBMR

He started with a paper route at 12. Then outbound calls. Hotels. Nashville's music industry. Then Hershey.

Justin Robbins never planned a contact center career, he just kept showing up where serving people mattered.

In the full episode, he gets into why disengagement is spreading, what leaders are missing when it comes to trust, and why the contact center might actually be the best launchpad in any organization.

Drops next Thursday on The Contact Center Journeys Podcast with Fred Stacey.

Subscribe on YouTube so you're there from the start 👉 https://bit.ly/4uG6ZAm

Most contact centers are built for average. Average volume. Average demand. Average days.

GigCX is built for reality.

Our CEO Fred Stacey sat down with Jon Brown, SVP of Client Results at Liveops, to break down what on-demand CX staffing actually looks like when it's working - not the concept, the real thing running inside Fortune 100 and 500 brands today.

A few things that hit different in this conversation:
→ Traditional BPOs staff around a watermark. GigCX matches 30-minute demand windows, no excess, no gaps.
→ One client hit 400–500% over forecast. The gig model tripled coverage in under 45 minutes.
→ The talent pool is no longer 20 miles from a building. It's national, global, and already trained.
→ AI isn't replacing agents, it's making the agents you have significantly better.

We've spent years helping enterprise contact centers find the right outsourcing model. GigCX is the one that keeps coming up when the real pain is attrition, unpredictable volume, and the cost of overstaffing to stay ready.

We didn't study contact centers. We ran them. And this model is the real deal.

🎥 Watch the full webinar → https://bit.ly/4wUK9Gu
📖 Read the recap → https://bit.ly/49JTZkX
🔗 Explore GigCX sourcing → https://bit.ly/4dBxhOg
Discuss what model fits your operation → https://bit.ly/4nTgfyx

𝐓𝐡𝐨𝐮𝐬𝐚𝐧𝐝𝐬 𝐨𝐟 𝐁𝐏𝐎𝐬 𝐡𝐚𝐯𝐞𝐧'𝐭 𝐞𝐯𝐞𝐧 𝐢𝐝𝐞𝐧𝐭𝐢𝐟𝐢𝐞𝐝 𝐭𝐡𝐚𝐭 𝐭𝐡𝐞𝐲 𝐧𝐞𝐞𝐝 𝐭𝐨 𝐜𝐡𝐚𝐧𝐠𝐞.

That's the problem.

Clients are already demanding AI. They want outcomes, not headcount. And the BPOs still selling seats are running out of time to figure that out.

Darren Prine, host of The Contact Center Gurus Podcast, and Siddharth Victor, SVP & Head of Support Services at Movate, break down exactly what's at stake, and what the choice looks like.

Full episode drops tomorrow on The Contact Center Gurus Podcast.
→ Why the traditional BPO model is structurally broken
→ How a global gaming company went from 6% to 86% autonomous resolution
→ What outcome-based contracts actually look like in practice
→ What kills most outsourcing engagements

Subscribe so you catch it the moment it drops 👇
🎙️ https://bit.ly/4eWMiLC

Every AI vendor is telling you to move faster.

Five governments just told you to slow down.

On May 1st, CISA and intelligence agencies from the UK, Australia, Canada, and New Zealand issued the first coordinated global guidance on agentic AI.

Their finding: AI agents are already running inside organizations with more access than the teams deploying them can see, audit, or control.

Here is the number that should stop you cold.

88 percent of organizations have already experienced a confirmed or suspected AI agent security incident. 82 percent of executives still believe their existing policies are sufficient.

Same organizations. Completely opposite realities.

That gap is where the damage happens.

Vendors won't tell you this. Their job is to close the deal.

CTG is a network of 120+ former contact center VPs and SVPs. We don't sell platforms. We help organizations assess what they actually need, whether they're operationally ready, and what governance has to exist before anything deploys at scale.

The pressure to move fast on AI is real. So is the cost of moving fast without a foundation.
How is your team currently thinking about AI governance before deployment?

If you're running a BPO right now, this is worth 70 seconds of your time.

AI isn't coming for the BPO industry. It's already here, and the companies that built their business on seat counts and headcount growth are feeling it.

We put together a research-backed report on what the transformation actually looks like; not theory, not hype. Real data on what's changing, what the winning providers are doing differently, and a six-step blueprint for making the move.

The report is free. Grab it here: https://bit.ly/4dk2Z0T

Watch the video above first. Then let me know if you want to talk through it.

"𝐁𝐏𝐎𝐬 𝐬𝐭𝐢𝐥𝐥 𝐜𝐨𝐦𝐩𝐞𝐭𝐢𝐧𝐠 𝐨𝐧 𝐜𝐨𝐬𝐭-𝐩𝐞𝐫-𝐚𝐠𝐞𝐧𝐭-𝐡𝐨𝐮𝐫 𝐚𝐫𝐞 𝐛𝐮𝐢𝐥𝐝𝐢𝐧𝐠 𝐨𝐧 𝐚 𝐟𝐨𝐮𝐧𝐝𝐚𝐭𝐢𝐨𝐧 𝐭𝐡𝐚𝐭'𝐬 𝐚𝐜𝐭𝐢𝐯𝐞𝐥𝐲 𝐝𝐢𝐬𝐬𝐨𝐥𝐯𝐢𝐧𝐠 𝐮𝐧𝐝𝐞𝐫𝐧𝐞𝐚𝐭𝐡 𝐭𝐡𝐞𝐦."

That's Siddharth Victor, SVP & Head of Support Services at Movate. 23 years in the industry.

The full conversation drops Thursday May 21 on The Contact Center Gurus Podcast.

Siddharth and Darren go deep on:
→ Why traditional BPO contracts are structurally misaligned with client needs
→ How a global gaming company went from 6% to 86% autonomous resolution
→ What outcome-based contracts actually look like when both parties have skin in the game
→ What kills most outsourcing engagements (and it's not the technology)

Subscribe so you don't miss it 👇
🎙️ https://bit.ly/4uJHTjF