CSR 101

Fanci Nails Apopka Fl received a grade "F" n my book.

I went in for a pedicure and sns powder for my nails. The pedicure was great and they took me right away. I think they should have soaked my sns powder of while I was getting a pedicure to save time but they didn't. I waited for about 40 mins after I was done with the pedicure for someone just to soak the old sns powder off. Then to redo the sns was about another hour. Literally 1 day later I have a chip on 1 nail. Then 2 days later, I noticed 2 more nails chipping. This caused my nails underneath to break. I go back on 3 days after it was originally done with a 5 o'clock appt to get the whole set redone. It's 5:37 and I'm still waiting. The guy asked for my receipt which I didn't have but could show him from my online banking transactions that I was there. He had a terrible attitude. I'm the one inconvenienced since I have to come back and he's the one with the attitude. Just ridiculous. He kept asking me who did it as if everyone introducers themselves. If you can go somewhere else, please do.

Take the survey! Most businesses today ask the customer to take a brief survey. Did you know that most customers decline? Most customers also strongly dislike poor customer service. How are they to improve if the customer never bothers to share that information? A large percentage of businesses are not operated by the owner, so they may not be aware of their employee's behavior.

Please take the time to complete the survey!

Walmart located at 434 and 436 gets a "D" rating from me strictly based on the cashier's behavior. As an ex-cashier myself, I know there are days you just don't feel like interacting, but then you remember whatever your issue, it's definitely not the customer's fault. The cashier never said a word to me. Not even good bye. I wondered if maybe she was unable to speak but then I witnessed her replying to a Co-worker. I'm in disbelief.

Having a long hold time on the phone can either make a customer angry or hang up. If the customer hangs up, they are possibly placing their business elsewhere.

It's nice to see some representatives are not letting the craziness of this holiday season take their happiness. Some are still managing to be quite pleasant!

What's In a Name? When it comes to meeting a new person at work or socially, it’s common to express your name upon introduction.  Telling someone your name indicates you want them to have some sort of personal relationship with you.  Let’s face it,...

Complete this sentence: I hate when I get a service rep on the phone and they......

What are your pet peeves about service when you go to restaurants?