ITernative LLC

HelpDesk || IT Support Tier 1
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Good day!
What does a perfect place to work looks and feels like like?
What drives you forward, makes you feel fulfilled and excited about Monday morning?
We want to know the answers to these questions.
We are an IT consulting firm with a singular goal of building the most effective shared IT Department in Central Florida.
Looking for a talented Tier 1 IT Support Technician / Help Desk support person to join our team.
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Unique environment and opportunity for the right candidate.
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Primary responsibilities:
Phone support, remote assistance and troubleshooting for our clients.
IT project work
Documentation and reporting.
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You are:
* Passionate about making a positive impact on your life, work and world around you.
* Have a solid technical base, passion to learn and excel in the wonderful field of Information Technology.
* Organized
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What we are looking for in order of importance:
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Must Have:
1) Friendly. "Listen / Before You Speak" personality.
2) Excellent verbal and written communication skills.
3) Strong organizational skills and attention to detail
4) Strong technical support skills (end user support, software / hardware installation and troubleshooting)
5) Certifications (A+ / Net+ / MCSA/ CCNA etc) and will to progress.
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Nice to have:
1) IT support ticketing systems experience
2) Understanding of prioritization and project flow
3) Enterprise infrastructure and IT department operations experience.
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Very nice to have:
Both, technical and customer service experience.
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Technologies you will be working, and expected to be proficient in:
1) Microsoft family of products
2) TCP/IP networks operation
3) Workstations and server hardware
4) Solid understanding of Active directory, DNS, DHCP etc.
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Us:
Small, but stable and growing team of sharp IT professionals. Located in Maitland.
Serving VERY prominent clients in Central Florida area.
In love with what we do.
Believe that "IT sharp" is a must, but customer service is just as important.
Successfully combining finest attributes of local IT department and outside IT consultancy for both - our clients and team members.
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Contract-to-hire for the right candidate.
$ 18/hr to start / room for quick advancement
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If above resonates with you - please submit your resume, as well as few words about yourself and what qualities you are looking for in the company and people that you work with to [email protected]
Thank you
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