Jake Poore

2026 - You’re Invited to Join the Journey—But You Must Be Willing to Move.

As we head into the new year, here’s the commitment we’re making:
Everyone is welcome to board our culture of WE. Every voice. Every role. Every person.

And with that welcome comes clarity. And if you are willing but not yet able, we will invest in you. We will train you, coach you, and support you. Growth is part of the journey here, and no one is expected to have it all figured out on day one.

But your willingness matters.

Because if someone is unwilling to grow, unwilling to be accountable, unwilling to pull their weight and own their impact on others, that’s not a skill gap — that’s a mindset gap. And that usually means this isn’t the right place for them.

This is not a culture of “well, people just need to realize that’s just the way I am.”
It’s a culture of “this is who we are choosing to become together.”

We are choosing growth over comfort.
Ownership over excuses.
Contribution over being worked around.

The train is moving. Everyone is invited to ride. Everyone will be supported to get better. But if someone chooses not to move with us, we will help them find their happiness elsewhere— because this culture is being built on purpose, and progress is not optional.

I’m grateful for the opportunity to join Jason Newmark and AHRA (Association for Medical Imaging Management) on their recent podcast, where we explored how intentional team culture can directly transform the patient experience. During the conversation, we also announced an exciting new partnership—a monthly webinar series created specifically for AHRA members to help leaders build stronger teams and deliver more consistent, world-class care.

My sincere thanks to Shari Manuel & GE HealthCare and Lisa Wood with the AHRA Education Foundation for their sponsorship and continued investment in leadership development across medical imaging.

Listen to the podcast here: https://link.ahra.org/Article/new-podcast-when-team-culture-transforms-patient-care

New Podcast: When Team Culture Transforms Patient Care Can a strong team culture improve patient care, and even help solve staffing challenges? In this episode of Medical Imaging Matters, AHRA Executive Director Jason Newmark sits down with Jake Poore, cultural architect and former Disney leader turned healthcare consultant; Lisa Wood, CRA, executive di...

Are you exhausted from losing the wage war—watching great people leave for a few more dollars an hour?

Tired of spending your days putting out fires instead of building something meaningful?
Frustrated by patient experience scores that rise and fall with no clear pattern?

Here’s the reality: "Sometimes is the Enemy of Always."

Employees want consistent leadership.
Patients expect consistent care—no matter who walks into the room.
And people don’t thrive in a culture of sometimes.

That’s why it starts with a Cultural Compass—
A clear true north that gets everyone on the same page about how we lead, serve, and show up every day.

Each individual person wants to feel seen, heard, valued. Not occasionally.
Always.

When consistency becomes the standard, retention strengthens, trust deepens, and the experience improves.

In 2026, ALWAYS isn’t a nice-to-have.
It’s your key differentiator.

Want help building that clarity and consistency?
Let’s connect.

HAPPY NEW YEAR!
And happy first day of positive change.

Take a moment and look at this photograph.

What do you see? And what might it be quietly saying about the future of medicine—the future you help shape every day?

This is the year to help your teams
SEE the difference.
FEEL the difference.
And ultimately, TEACH the difference.

Not by doing it for them.
Not by fishing on their behalf.
But by teaching them how to fish—for themselves.

Here’s what experience continues to prove:
Change doesn’t last because it was announced.
It lasts when people believe it was their idea.
That’s why moments matter more than mandates.
And why behavior will always speak louder than policy.

So—look at the photograph again.

What do you see now?
And why does it matter to your team…
your patients…
or even to you—when you’re the one sitting on that exam table?

The future of medicine isn’t waiting to be handed down.
It’s already in your hands.

Your role this year isn’t to give the next answer.
It’s to spark the ah-ha!

So start the conversation today - BE THE CATALYST - not just the manager!

What does this quote mean to you and your world?

Albert once said: “Not everything that counts can be counted, and not everything that can be counted counts.”

In a world driven by dashboards, metrics, and scorecards—
What do you believe truly counts, even if it can’t be easily measured?

And what gets counted relentlessly…that may not matter nearly as much as we think?

What do you think?

QUICK QUESTION:
What do you think is the great challenge?
~ Raising scores to an all-time high, or
~ Keeping the scores there once you get there?

Why?

Last week, I had an AH-HA moment!

While speaking to 250 surgeons and executive leaders at the Intuitive Summit in Dallas, I realized something simple but profound:
Patients don’t want to choose between cutting-edge robotics and a clinician who truly sees them. They expect—and deserve—both.

I was in awe watching the 5 robot demo and hearing the remarkable outcomes shared by the surgeons. The future of medicine is already here—and it’s the fusion of extraordinary technology and authentic human connection.

As Faculty for ACHE, I see this everywhere: Technology elevates precision.
Culture and teamwork elevate trust, healing, and experience.

And the line that resonated most:
doesn’t just stand for .
In today’s medicine, it must also stand for .

Because even with robotics, automation, and data guiding clinical decisions, patients measure their experience in moments:
• moments of empathy
• moments of clarity
• moments of being seen and understood
That’s the human work.
That’s the cultural work.

And that’s the important work teams must choreograph together to deliver exceptional care at scale.

Huge gratitude to the Intuitive team for hosting a remarkable gathering of leaders who care deeply about both innovation and human connection.

And one more revelation I didn’t expect:
For any future surgery in my family, the Da Vinci 5 is the only option. Its accuracy and minimally invasive precision blew me away.

Special Thanks to Joseph Del Balso and Dr. Thomas Payne for being incredible hosts!

+B+H=Trust

To everyone in healthcare: your work matters more than you know.
Whatever your title, whatever your department—you’re a CareGiver first.
Grateful for you this week and every week.

Day 2 at IAAPA here in Orlando—WHAT A BLAST!!

Our MagicMakers® Group team is out in full force, connecting with incredible leaders from around the world and sharing practical ways to bring more magic, meaning, and momentum into their Guest experiences.

Huge thanks to and to my MagicMakers family for creating the kind of environment where real conversations and new partnerships take shape.
If you’re on the floor tomorrow, come find us at Booth #5444.

You’ll meet a team of former executives who actually ran the business and now help organizations elevate design, operations, , , training, ,and the .

Let’s talk about how to bring more into your organization.

“It is better to be interested than to be interesting.”
— Anonymous

Most people try hard to be interesting.

Leaders, especially, feel pressure to impress, to have the sharp insight, the clever line, the memorable story.
But the real power—the kind that builds trust, loyalty, and connection—comes from being interested.

When you shift the spotlight from yourself to the other person, three things happen instantly:

1. You make people feel seen.
In healthcare, in hospitality, in leadership—everybody is carrying something heavy that you can’t see. A simple “Tell me more about…” often matters more than the most polished monologue.

2. You learn things you would’ve otherwise missed.
Curiosity is a superpower. It exposes needs, uncovers inconsistencies, reveals opportunities, and helps you solve problems before they become problems.

3. You create emotional connection without trying.
When someone feels you’re genuinely interested, they relax. Walls drop. Trust builds. And what happens next—collaboration, openness, loyalty—flows naturally.

In my world of healthcare culture, this is the difference between care and connection.

Care is the clinical task.
Connection is the emotional moment.
You don’t get connection by trying to be fascinating.
You get it by being curious.

So here’s a challenge for the week ahead:
Be less of the storyteller—and more of the story seeker.
Ask one more question.
Show one more ounce of curiosity.
Lean in a little more.
You’ll be amazed at how “interesting” people find you when you stop trying to be.

Hide Your Dirty Laundry

This morning, I pulled into Dunkin’ Donuts for a bagel and a cup of coffee—but what greeted me instead stopped me in my tracks. (See photo.)

Makes you wonder… how good is the food going to taste now?
At Disney, we called this principle “Everything Speaks.”
And in this case, it’s speaking loud and clear: “Bad Show.”
Bad show is anything that detracts, distracts, or defaces the ideal guest or patient experience.

Here’s the real danger: over time, your eyes become desensitized.
You stop seeing the clutter in the corner, the open closet door, the overflowing trash can, the boxes stacked in the hallway. What once looked out of place now looks… normal. That’s when bad show becomes invisible—and acceptable.

The fix? Often simple. Close a door. Pull a curtain. Latch the dumpster gate. Protect your “Good Show” by keeping backstage truly backstage.
But first—you have to see it.

Walk your customer or patient experience every day. Take photos. Look at your space through fresh eyes—your customer’s eyes, not your employee’s habits.
If you spot something that’s not “show ready,” send it to me in a direct message. I’ll share examples anonymously so we can all sharpen our vision together.

This isn’t about shame. It’s about retraining your eyes to see again.
Because when we see better… we serve better.