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Every CEO story gets told from the leader's chair. This episode flips the camera. I walk through four composite vignettes — anonymized but visceral — drawn from real teams I've coached. The Chaotic Team. The Unsafe Team. The Resigned Team. The Frozen Team. Each one shows what a leader's patterns look like from the other side of the table.

The hard truth is the gap between how you'd describe your leadership and how your team would describe it. This week's invitation: ask one person on your team — "What's the one thing I do that makes your job harder?" Then listen. Don't defend. Don't explain.

Get the book: https://busyisbroken.com
Q20 Growth Diagnostic (free): https://scalingcoach.com/Q20

Had a great conversation with Tess Fyalka about something every growing company gets wrong — delegation. Tess spent 25 years cleaning up what happens when you promote your best people into leadership and hand them zero tools to actually lead. She walks through why most delegation fails and introduces her framework of "delengagement" — a smarter way to hand off without dumping.

If you've ever said "it's faster to do it myself," this one's for you.

Q20 Growth Diagnostic (free): https://scalingcoach.com/Q20

The most personal episode in the Busy Is Broken series. Bill made all the big events in his kids' lives — the graduations, the performances, the big games. He missed almost everything in between. He tells the story not for sympathy but because he recognizes the pattern in the leaders he coaches now, and wants to ask the question he wishes someone had asked him twenty years ago.

This week's invitation: tonight, put your phone in another room during dinner. Be present for thirty minutes with the people you love.

Busy Is Broken book and free diagnostic: https://busyisbroken.com
Q20 Growth Diagnostic (free): https://scalingcoach.com/Q20

Episode five of the Busy Is Broken series. Bill tells the story of Lee, a healthcare CEO who ran a national company the same way they ran eighth-grade group projects — by doing everyone else's work. The gap between how Lee described the behavior and how the team experienced it is the micromanager's blind spot. The fix isn't a personality transplant. It's catching the reflex before you act on it.

Stuck? The Q20 Growth Diagnostic will give you a fresh perspective and it's free. ScalingCoach.com/Q20

Our new book, Busy is Broken, coming this September. Sign up for the release at busyisbroken.com