ETI Software Solutions

Most telecom operators aren't struggling to collect network data, but they're struggling to keep up with it.

As networks grow larger and more complex, manual service assurance processes create bottlenecks that lead to slower response times, longer repair cycles, and higher operational costs.

Automated service assurance changes the equation. By automating alert correlation, fault management, performance monitoring, and corrective actions, operators can reduce mean time to repair, improve subscriber experience, and scale operations without adding headcount.

Jeffrey Boozer explains how closed-loop automation is helping broadband providers move from reactive troubleshooting to proactive network operations.

Link to read the full blog: https://etisoftware.com/resources/blog/automated-service-assurance/

In our latest The Broadband Bunch blog, Katie Espeseth of EPB shares how a fiber network originally designed to improve electric reliability became one of the most successful municipal broadband projects in the country.

The results speak for themselves: faster connectivity, stronger economic development, thousands of jobs created, and a platform that continues to support innovation across the region.

Read the summary or listen to the full conversation: https://soundcloud.com/broadband-bunch/bb_260430_katie-espeseth?si=bfd6a34cf9754fd5ba28d9d84dd7ec0b&utm_source=clipboard&utm_medium=text&utm_campaign=social_sharing

Throwing back on this Thursday to a topic that keeps getting more relevant: observability.

Traditional monitoring tells operators when something failed. Observability helps teams understand why it happened, how far it spread, and what customers experienced as a result.

Greg Aston’s blog on telecom observability breaks down why contextual telemetry, historical insight, and operational visibility are becoming foundational capabilities for modern broadband networks.

https://etisoftware.com/resources/blog/telecom-observability-explained-network-customer-insight/

AI is already changing how broadband providers operate. The question is who is actually using it.

In this new blog post inspired by The Broadband Bunch podcast, John Hill, MBA, shares how GVTC Communications is applying AI to forecasting, customer analytics, churn analysis, and operational decision-making.

One of the biggest takeaways: curiosity matters more than technical expertise.

John explains how broadband providers can start small, experiment safely, and build a culture where AI adoption spreads through real use cases instead of top-down mandates.

Read the summary or hear the whole conversation: https://etisoftware.com/resources/blog/how-gvtc-is-using-ai-to-transform-broadband-operations-and-customer-analytics/

AI is changing telecom operations faster than most expected.

Networks have become too large and too complex for manual processes alone. AI agents, automation, and autonomous workflows are now helping providers reduce outages, improve efficiency, and manage infrastructure at scale.

In this new blog post, John Capobianco explains how AI-driven orchestration, self-healing networks, and natural language interfaces are reshaping telecom infrastructure.

https://etisoftware.com/resources/blog/ai-agents-and-network-automation-are-reshaping-telecom-infrastructure/

Bad GIS data creates expensive broadband mistakes.

As broadband networks scale, operators are pulling spatial data from CAD files, GPS tools, spreadsheets, cloud databases, feature layers, and contractor systems. When those sources don’t align, every downstream workflow gets harder.

This blog from Greg Aston breaks down how ArcGIS Data Interoperability helps broadband and telecom operators standardize spatial data, automate GIS workflows, improve mapping accuracy, and connect real-time network telemetry into a unified operational view.

https://etisoftware.com/resources/blog/arcgis-data-interoperability/

Broadband policy is no longer just happening in Washington. States are now driving many of the biggest decisions around BEAD funding, broadband deployment, and infrastructure investment.

In this new blog, we revisit a The Broadband Bunch conversation with Steven Schwerbel of WISPA, who shares insights from the front lines of state broadband advocacy, including:

🔹 Why fixed wireless continues to play an important role in rural broadband expansion

🔹 How states are approaching broadband legislation and infrastructure funding

🔹 Why tech-neutral policy matters for getting communities connected faster

🔹 Real-world stories of broadband innovation and disaster recovery

Follow this link to read the blog or listen to the full episode: https://etisoftware.com/resources/blog/steve-schwerbel-explains-bead-funding-fixed-wireless-and-state-broadband-policy/

Most AI projects in telecom don’t fail because of the AI but because of the data.

Clean, connected, usable data is what separates real operational gains from expensive experiments that go nowhere.

In this new blog, Jeffrey Boozer discusses what you must do to prepare your data for AI integration.

Practical steps operators can take right now:

🔹 Audit where your data lives across OSS, BSS, and network systems
🔹 Clean and standardize inconsistent records
🔹 Connect siloed platforms so data flows automatically

When data is structured and accessible, everything changes. Predictive maintenance becomes real. Customer interactions become informed. Decisions get faster and more accurate.

AI is moving fast. Operators who focus on data first will be the ones who see results.

Read the full blog: https://etisoftware.com/resources/blog/how-to-prepare-your-data-for-ai-integration/

In our latest The Broadband Bunch podcast blog, Marcelo Cataldo, CEO of Digicel Group, shares how focused telecom investment, fiber expansion, and stronger infrastructure are shaping broadband across 25 markets.

Clear strategy. Disciplined investment. Real impact on communities and economies.

Listen to the full episode or read a summary here: https://etisoftware.com/resources/blog/building-resilient-broadband-networks-across-the-caribbean/

Hawaii is on track to become the first fully fiber-enabled state in the U.S.

Jason Thune of Hawaiian Telcom shares how a $1.7B investment, relentless ex*****on, and a community-first mindset are bringing fiber to every corner of the islands—even the hardest-to-reach areas.

https://etisoftware.com/resources/blog/building-a-fully-fiber-enabled-hawaii-how-jason-thune-is-connecting-the-islands/