Proxima

As we work with partners across the insurance space, we’ve realized that the average P&C insurance agency may be leaving six to seven figures on the table—and most don’t even realize it.

This insight comes from one of our business cases, where we frequently see agencies struggling to hire and retain qualified CSRs. In one mid-sized auto insurance agency, 1 in 3 leads was never contacted, bind rates steadily declined from 3.5% to under 1%, and new business consistently missed targets by 5–8%.

After months of unsuccessful local hiring, every unworked lead translated into daily lost revenue. This article breaks down how that agency reversed the trend by deploying a small, dedicated nearshore team. The results were dramatic: higher bind rates, near-instant lead contact, extended service hours, and more than $1.9M in lifetime commission value at a fraction of in-house staffing costs.

If you run an insurance agency or carrier and CSR hiring is a recurring pain point, this may be worth your time. Read Business Case: https://buff.ly/8sysRYu

Reflecting on 2025 and getting ready for 2026 🚀

As the year wraps up, we just want to say thank you to our amazing team, awesome clients, and trusted partners. Your support and collaboration are what keep Proxima moving forward.

Wishing everyone a very Merry Christmas and a relaxing holiday season. We’ve tackled some big challenges this year, and this is just the beginning. 2026 is shaping up to be an exciting one, and we can’t wait to keep building what’s next together.

Happy holidays from all of us at Proxima 🎄✨

🌟Don't miss this opportunity to learn from a true innovator in AI-based automation!

🎤Our CEO, Camilo Cruz, will be speaking at Customer Connect Expo in Las Vegas!
Join us on April 17 in Seminar Room 2 for a powerful session on:

📊AI-Powered Call Center Automation

📌An Automation Case Study

💫Learn how CallPilot.ai is revolutionizing customer service with real-world applications of artificial intelligence.

See you at the Customer Connect Expo in Las Vegas!

🌎Join PROXIMA at booth 280 and discover how our BPO Solutions are transforming customer experiences through innovation and intelligent automation.

-Connect with industry leaders 💡
-Discover efficient, scalable, and strategic technologies 🔍
-Explore cutting-edge technologies💡 -Discover scalable BPO strategies

🔥🚒California Wildfires (2025)
aftermath (estimates still rising):

😨 23,400 acres burned
$250B in losses
$30B in real estate alone

⚠️Demand surge overwhelmed services,
causing a 25% drop in customer satisfaction & rising FNOL handling costs.

💡 How prepared is your organization for surges & seasonal catastrophes?

Stay tuned to discover how
Proxima solves this with BPO+ Automation.

Hurricane Katrina (2005) brought 1.7 million claims and total chaos.

📉 More than a third of the policyholders waited over 6 months for payment.

❌ Overwhelmed adjusters. Furious clients. Damaged reputations.
✅ Insurers with outsourced capabilities (BPO) handled claims 40% faster.

💡 Is your insurance company prepared for a crisis like this?

Stay tuned for how BPO + automation can be the game-changer

: nuestro invitado Steve McKay CEO y fundador de Pouch con Camilo Cruz CEO de
✅Revolución de datos e insurtech ✅

Revolución de Datos e Insurtech con Steve McKay (Ep. 6) Bienvenidos a The InsurTech Edge! En este episodio, exploramos el futuro de los seguros con Steve McKay, CEO y fundador de Pouch Insurance. 🚛💼 Desde innova...

Revolución en la automatización de siniestros con Camilo Cruz y Carlos Tejera, CFE, CAMS

Revolución en la Automatización de Siniestros con Carlos Tejera (Ep. 5) En el quinto episodio de The Insurtech Edge, tenemos el placer de conversar con Carlos Tejera, COO y co-fundador de LISA Insurtech. Carlos nos explica cómo L...

Are you ready for handling a surge in your operations? Proxima can help.

🎉Happy New Year from all of us at Proxima! Here’s to a 2025 filled with new opportunities, growth, and exciting innovations in the insurance industry. Thank you for being part of our journey—cheers to an amazing year ahead!🥂
#2025