NEXT Generation Computers

🇺🇸 Memorial Day Closure Notice 🇺🇸

Tomorrow, NEXT Generation Computers will be closed in observance of Memorial Day.
We pause to honor and remember those who gave their lives in service to our country.

We’ll reopen the following day.
Thank you for your understanding and for joining us in remembrance.

✅ Service Update – FULL RESTORATION COMPLETE ✅

We’re happy to announce that as of 4:00 AM this morning, our streaming servers were fully recovered, restored, and thoroughly security scanned to confirm everything is clean and operational.

Over the past several hours, we allowed connections back online in phases to ensure stability and performance. At this time, all customers should now be fully reconnected and operational.

📡 If you are still experiencing any issues connecting or notice any problems, please let us know by:

📩 Messaging us on Facebook
📧 Emailing our support team
📞 Calling us at 256-332-4602

🕘 Please Note:
Our business hours are Monday–Friday, 9:00 AM – 6:00 PM.

🚀 SPECIAL ANNOUNCEMENT 🚀

During this outage, we didn’t just sit still… we went to work.

We are excited to announce that we have built an entirely NEW Streaming Platform, and we will begin releasing it over the next few days!

This new platform includes:
⚡ Faster connections
⚡ Performance enhancements
⚡ Improved reliability
⚡ New features and upgrades

And here’s the best part…

🎁 Current customers will receive access to BOTH platforms at the same time — the current app/panel AND the new app/panel — so you can decide which experience you prefer while we continue improving the future of NEXT Generation Streaming.

This is our gift to you for your patience, your support, and for being the absolute best part of NEXTGen… the Nerd Herd. ❤️🤓

Thank you all for standing with us during this situation.

🤠 Stay Nerdy!
— Trevor Hardy

🚨 Service Update – Restoration in Progress 🚨

We’re happy to report that the recent DDoS attack impacting NEXT Generation Streaming has been successfully neutralized. Our team immediately took action, and our security systems performed exactly as designed—protecting our infrastructure by shutting services down rather than allowing the attack to continue.

🔒 Important:

Our customers were never at fault
Your data and devices remain safe and secure
This was an external attack, and it has been handled

🛠️ What’s happening now:

We are actively restoring servers and services
Performing full security scans and integrity checks to ensure no threats remain
Bringing systems back online in phases

⏳ What to expect:

Restoration may take a few hours
Not all connections will return at the same time
We’ll notify you as soon as we are back to 100% operational

💡 A little silver lining…
During this outage, we pushed hard behind the scenes and finalized some major updates we had originally planned for later this year.

👉 We’ll be rolling these out in the next few days
👉 And they will be FREE for all current customers as a Customer Appreciation for your patience and support

We truly appreciate each and every one of you. You’re the reason we do what we do.

Thank you for being the best part of NEXT Generation Streaming.

🤠 Stay Nerdy!

📢 Service Update – Streaming Issues

Some customers may be experiencing problems with streaming services today. We want to explain what’s going on in a simple way.

This appears to be related to a DDoS (Distributed Denial of Service) attack.

💡 What does that mean?
A DDoS attack is when bad actors intentionally overwhelm a website or service with an extreme amount of traffic all at once—kind of like forcing a traffic jam on purpose. When that happens, the system can slow down or stop working.

⚠️ What this means for you:

- This is not an issue with your home internet or devices
- You are not being personally targeted
- Restarting equipment may not fix it right now
- The companies affected are actively working to resolve it

We’re monitoring the situation and will keep you updated as things improve.

Thanks for your patience—we’re here if you need us! 💻

We have received numerous reports of streaming outages from various customers.

Trevor Hardy and Lakin Hardy have been traveling all day.

We are aware there is an issue. However, it's not one that we can fix on our own. Trevor is working with our hosting center on this issue.

We apologize for any inconvenience. We will keep you updated as we know more.

🚨 Today’s Episode: “Survivor: NEXTGen Edition” 🚨

The stomach virus has swept through the office like a tornado, and we are officially down to one brave soul holding the fort today. 😷💀

👉 Lane is out on-site saving the day for an MSP client
👉 Everyone else is down for the count
👉 Which leaves… one lone hero in the store

That same hero is:
📞 Answering phones
👋 Helping customers
💻 Running the store
🧃 And trying to remember to eat

Important note:
We will be closing from 11:30–12:30 so our lone survivor can take a lunch break and regroup.

We’re still open and here for you, but things may be a little slower than usual today. We promise we’re doing our best (and trying not to catch whatever started this chaos 😅).

Thanks for your patience and for rooting for our final team member standing! 🏆💙

If you have ever used us to repair your device or have our streaming/wireless services, we would appreciate your review. It really does help us. Thanks.

NEXT Generation Computers would love your feedback Post a review to our profile on Google

We are experiencing some intermittent internet issues that are affecting our phones. Calling in or maintaining the connection may be difficult. If the call drops mid conversation, we will call you back promptly!

Sorry for the inconvenience. We are working on it.

🎄💻 Holiday Hours + Billing Reminder 💻🎄

Our holiday hours are posted in the graphic 🎁 — so be sure to peek before stopping by!

✨ Auto billing will still run on January 1 like clockwork for NEXT Generation Streaming and NEXT Generation Wireless.

📞 If you call in your payment, please get it in before we close on New Year’s Eve. Otherwise, it’ll wait until January 2, since we’ll be closed on New Year’s Day.

From all of us at NEXT Generation Computers, thank you for letting us be part of your year. Wishing you cozy holidays, smooth tech, and a bright start to 2026! 🌟

Streaming customers:

To watch the Macy's Thanksgiving Day Parade, you just need to find NBC. It's airing on all NBC stations in all time zones from 8:30-noon.

Happy Thanksgiving!