Service Plus Credit Union

****UPDATE 12:32PM - The issue with Venmo, Cash app, Pay Pal, etc. is now corrected. You should be able to utlize these applications now to move funds.
Should you still have an issue please call us at 309-736-2500.

Thank you!

****UPDATE AS OF 10:38 AM 9/21/2026.

We are currently experiencing issues with members trying to utilize payment applications such as Venmo, Cash App, Pay Pal, etc. The transactions are being denied. Our core system is aware and they are working on this issue. All other debit card transactions appear to be clearing as they should. I will update when they have corrected this issuse.

Thank you for your patience!!
Kristine Kilburg

****Update 9/21/2026. I am happy to inform you that we are up and functional. All files have been ran or hand posted, and online and mobile banking are restored.

Thank you, our members, for your patience. Thank you to our staff Elena, Chelsey, Ariel, and Kaley for all of your hard work. We worked hard over the weekend to ensure we would be back up and running today.

I have a letter prepared for members if you have, or will, experience any issues with creditors on the backside. This could be late fees or late payments due to the outage. While we maintain the stance that we will make it right with you, our members. We would also request copies or evidence of the late payments. This request is so I may recover these fees from our core computer company, or the data facility that is at fault. After all this is our collective members money and we do not take this lightly.

We are here for you! If you have any questions or concerns please reach out to us at 309-736-2500, or [email protected]. We will complete these requests in the order in which they are received.

We value you, and appreciate your understanding while we continue to work through this.



Thank you,
Kristine Kilburg

******* New Update: 9/19/2026******

I received a phone call at 5:00AM, Saturday morning that Sharetec has brought our CU to a point where we can start the hard work on our side for you.

The staff has a lot of work to do on our end. We need to ensure we are processing files in order and that we are not duplicating any files. This will take us some time, but please know we will be diligently working to do so.

Restoring full access as soon as possible is our main goal. I have to once again ask for your continued patience while we work through this process.

I will have a letter for you to provide to any creditors should you have issues with late payments, or fees. Please know we will cover these, but will ask for copies or proof so we may be reimburrsed by Sharetec (our core system).

I assure you the Service Plus staff will do everything we can to help you through any issues this may have brought to you. I sent an update email to those we have on our emailing list. Here is a link to that email on our website. https://www.service-pluscu.org/service-outage-2026-updates

The staff and I truly appreciate your grace and patience as we go through this.

Sincerely,
Kristine Kilburg
President/CEO
309-736-2500

Update: I want to thank all of you, our valued Members, for your absolute patience and understanding during this outage. Unfortunately, the outage has lasted longer than anticipated and may continue through Monday.

We know this is not ideal for anyone, but please know that we are here for you at the office. If you have questions or need assistance, please call us at 309-736-2500.

Most importantly, this was not a data breach. The outage was caused by a server failure at our company’s data center and has affected over 300 credit unions.

You may still process most transactions in person at our office:

2110 53rd Street
Moline, IL

Our backup system is currently available and will allow us to process most transactions while we continue working to restore full service.

Thank you for your continued patience, understanding, and support. We truly appreciate our Members and sincerely apologize for the inconvenience this outage has caused.

Sincerely,
Kristine Kilburg
President/CEO

Service Outage 2026 Updates

Don't miss the Taste of East Moline!! I spy a logo that looks very familiar!! SPCU is a sponsor of this great event. Please come join us!

Join East Moline Main Street and East Moline Community Fund for a sweet & savory event! The 4th Annual Taste of East Moline! Scan the QR code or click this link
https://moline.fcsuite.com/erp/donate/list/ticket

Our apologies! We are currently experiencing core system issues. This is causing issues with debit card usage and online banking.

We are closed today in observance of the Federal holiday, Juneteenth. We will resume normal business hours tomorrow.