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Amidst continued low inventory levels, customers still pay above the sticker price.

How has this heightened pricing impacted sales satisfaction, brand/dealer NPS and service intent?

Find out when the J.D. Power 2022 U.S. Sales Satisfaction Index (SSI) Study is publicly released on Nov. 9th!

Learn more about the study > https://hubs.la/Q01ql4DD0

⚡️ Once the auto industry gets past supply chain disruptions, the transition to electric vehicles will likely shake up the brand loyalty status quo, Tyson Jominy tells CarBuzz.

What can your brand do to stay ahead of the curve?

Find out at J.D. Power Auto Summit in January, where we’ll share information on how you can retain your loyal advocates through electrification and beyond.

Learn more about brand loyalty > https://hubs.la/Q01ql6bT0

RSVP now > https://hubs.la/Q01qk_Lz0

🚗 Is it officially the end of the golden era for used vehicles?

After two years of torrid profitability, some of the nation’s used car dealerships report excess inventory, amid record-high vehicle pricing and rising interest rates.

At , Jonathan Banks of J.D. Power Valuation Services will give an outlook on how to navigate the many challenges that the used vehicle market faces as we head into 2023.

RSVP now > https://hubs.la/Q01pvLr70

Smartphone apps with limited functionality have frustrated drivers, including Mark Phelan of the Detroit Free Press.

In a recent column, Phelan writes about J.D. Power insights showing Americans’ frustrations with smartphone apps, as well as his own experience trying to evaluate vehicle apps.

“When I scheduled a vehicle specifically to evaluate its app, it took an expert from the automaker more than half an hour working in my driveway to connect it to the company’s server,” he wrote.

“On top of that, I was told it might take days for its features to be available, because the app department works bankers’ hours.”

Learn more >

Dumb smartphone apps drive me, other car owners to distraction A J.D. Power Initial Quality Survey found the apps, which are used for a variety of tasks, frequently fail due to poor connectivity and other issues.

Features powered by advanced driver assistance systems, like lane departure warning and automatic emergency braking features, represent a sizable percentage of the total industry’s problems, insights from the inaugural J.D. Power 2022 ADAS (Advanced Driver Assistance Systems) Quality and Satisfaction Study show.

This may affect consumer acceptance of more automated driving features.

“If manufacturers want to increase the level of autonomy in the future, today’s features cannot be problematic,” said Ashley Edgar, senior director of global automotive supplier benchmarking and alternative mobility at J.D. Power.

Learn more > https://hubs.la/Q01pp1jb0

The J.D. Power Dealer of Excellence Program has reached Canada!

Congratulations to Markham Honda, Dixie Mazda, Acura North Toronto, Volkswagen de Sources, and Audi Queensway for being .

recognizes dealerships nationwide on their outstanding sales experience, distinguishing them as high performers within the retail automotive marketplace.

Learn more from Automotive News Canada >

J.D. Power brings Dealer of Excellence Program to Canada and names 5 winners J.D. Power’s Dealer of Excellence Program has arrived in Canada and has already named its first five winning dealerships, all of them part of the Dilawri Group.

Americans aren’t quite ready for fully automated vehicles. Could automated delivery trucks serve as the bridge to acceptance?

Insights from the J.D. Power 2022 U.S. Mobility Confidence Index (MCI) Study, released in collaboration with Partners for Automated Vehicle Education (PAVE) and MIT AgeLab, show consumers express greater comfort with the transport of goods rather than the transport of people in fully automated, self-driving commercial vehicles.

Learn more by downloading the complimentary whitepaper, offering exclusive insights from the study > https://hubs.la/Q01p3lKk0

The J.D. Power U.S. Automotive Franchise Assessment provides a quantitative assessment of how each automotive brand is performing in the U.S. market across a spectrum of factors.

This information is only available one time per year, exclusive to attendees of the J.D. Power Auto Summit.

Join us on Jan. 26 in Dallas, right before the !

RSVP now and take advantage of our Early Bird rate > https://hubs.la/Q01p32V50

Consumer understanding of automated vehicles remains virtually unchanged from a year ago, as 65% of consumers inaccurately define fully automated, self-driving vehicles, according to insights from the J.D. Power 2022 U.S. Mobility Confidence Index (MCI) Study, conducted in collaboration with Partners for Automated Vehicle Education (PAVE) and MIT Advanced Vehicle Technology (AVT) Consortium.

Learn more by downloading the complimentary whitepaper, offering exclusive insights from the study > https://hubs.la/Q01nRSm80

September is typically a high-volume auto sales month, as manufacturers try to clear out old model-year vehicles.

While holiday promotions were nearly nonexistent, modest improvements in vehicle production allowed manufacturers to tap pent-up consumer demand.

As a result, the retail sales pace shows a modest increase from a year ago.

Learn more from our forecast, published in collaboration with LMC Automotive > https://hubs.la/Q01nwMBK0