Open Intelligence

What if your biggest operational cost isn't what you think?

In the utilities industry, system silos silently drain 20–30% of annual operational costs, not to growth, not to innovation.

The answer isn't more tools. It's one platform that connects everything.

That's Smartflex.

→ Read the full article and discover how leading utilities eliminated the fragmentation tax for good: https://hubs.li/Q04gT13b0

Many utilities are still struggling to deliver the level of customer experience today’s consumers expect.

took a different path to accelerating technology modernization with a unified platform that transformed its operations and customer management.

That impact didn’t go unnoticed. The industry recognized this achievement at IUCX 2026, and Utility Dive, one of North America’s leading utility publications, highlighted their transformation.

When innovation delivers real results, recognition follows.

👉 Read the full story:

ECOGAS Recognized at IUCX 2026 for Operational Transformation in Collaboration with Open | Utility Dive Utility industry news and analysis for energy professionals.

At the IUCX 2026, ECOGAS won the Best CIS Implementation Project award and shared insights from their successful digital transformation, emphasizing their customer-centric vision to modernize their applications and implement CIS, MDM, MWM, and CSS into a unified platform.

Key takeaways included:

Unify your ecosystem: One platform for all customer operations
Think long-term: Choose vendors for future needs
Rethink processes: Optimize core business workflows
Leverage synergy: Unified platform for seamless data transfer
Prioritize customers: Always put them first
Empower your team: Provide tools that streamline tasks

Their approach highlights the power of collaboration, change management, and continuous innovation in driving business success. Learn more here: https://hubs.li/Q04cstV50

The best implementations happen when technology, teamwork, and ex*****on stay aligned from day one.

What achieved was not just a system go-live. It was a coordinated transformation effort across regions, time zones, and teams, built to evolve with a unified platform for customer service, billing, field operations, and self-service. That level of ex*****on is what makes recognition like this meaningful.

We are proud of the collaboration behind this project, and grateful to the ECOGAS México team for the trust, discipline, and shared commitment that made it possible.

This recognition reflects what can happen when utility expertise and technology teams work as one.

Learn more: https://hubs.li/Q04cq-xW0

Proud of our client, ECOGAS México, who has been recognized with the Best CIS Implementation award at IUCX 2026, highlighting the real impact can deliver in utility operations.

By unifying the customer self-service portal, customer management, smart metering, billing, collections, and field operations into a single platform, Ecogas improved customer experience, operational efficiency, strengthened collections, and enhanced service for over 170,000 customers.

Learn more about the key milestones that led to this recognition: https://hubs.li/Q04cjV2G0

AI 2030: The New Era of Billing, Payments and CX” was a great Deep Dive panel where Juan David Corredor, our CTO, joined Tarun Grover (ACI Worldwide), Alyssa Belmonte (Doxim), and Christopher Kishimoto (Eversource) to explore how AI is shaping the future of billing, payments, and customer experience for utilities.

Juan highlighted that AI should not be treated as a mere “bolt-on” tool, but rather as the core engine driving transformation. By embedding AI directly into utility platforms, from billing to service workflows, organizations can bridge the gap between insight and action, automating processes to improve both efficiency and customer experience.

The session also explored the role of human-centered AI, emphasizing the need to use customer data transparently and securely while prioritizing empathy and fairness. AI has the potential to create proactive, intelligent customer experiences by anticipating and resolving issues before they arise.

We look forward to seeing you tomorrow at 9:30 a.m. for Juan’s main session at , “When the CIS Thinks,” in Room 117.

Reserve your spot 👉 https://hubs.li/Q04c4PBw0

As we welcome 2026, we thank our collaborators, clients, and partners for being part of a year of shared progress and achievements.

🎉 Here is to a new year filled with innovation, growth, and continued success.
Happy New Year 2026 from Open!