Synergy International Systems

Join our live webinar on June 18 to explore the practical use of AI within Synergy Auxilium, our integrated social protection platform, that strengthen everyday service delivery and case processing. The webinar will show how AI can support faster case processing, more informed decision-making, and improved service delivery for vulnerable households.

Our experts, Lilit Gasparyan and Hayk Vardanyan, will demonstrate practical AI capabilities including:

▪️ An in-system caseworker assistant grounded on official user guides
▪️ Intelligent document classification, summarization, and verification
▪️ Household analysis and action-plan recommendations
▪️ Duplicate beneficiary detection
▪️ Case-file intelligence for sensitive workflows, including child protection

The session will be moderated by Sergei Gasparian.

Register
🔗 https://www.synisys.com/events-and-webinars/ai-powered-social-protection-webinar/

Learn more about the practical use of AI in social protection with Synergy Auxilium
🔗 https://www.synisys.com/solutions-by-sector/social-protection/ai-powered-social-protection/

Our webinar on Responsible AI in Judicial Practice is now available on YouTube.

In this session, Synergy experts discuss how artificial intelligence can be applied within clearly defined legal and procedural boundaries to support courts, judicial officers, lawyers, and justice institutions.

The webinar explores practical AI capabilities in Synergy eCase©, including case information review, admissibility and compliance checks, duplicate case identification, verified legal research, AI-assisted data entry, and case statistics analysis with human oversight.

The session also demonstrates how judiciaries can instruct, configure, and control deployed AI to support responsible adoption while maintaining transparency, traceability, accountability, and protection of due process.

Watch the full webinar on YouTube
🔗 https://www.youtube.com/watch?v=gdFEyrPcJ08

Explore AI capabilities in Synergy eCase©
🔗 https://www.synisys.com/ai-powered-judicial-proceedings/

Khachatur Matevosyan, Niceson Karungi, Sergei Gasparian

Niceson Karungi, Synergy’s eJustice Expert, participated as a panelist at the African Law and Tech (ALT) Summit 2026 in the discussion “The Future of Practice: AI, Access to Justice, and the AI-Assisted Lawyer.”

The discussion explored how artificial intelligence and digital justice systems are transforming legal practice and judicial services across Africa, while addressing critical issues of transparency, due process, confidentiality, accountability, and equitable access to justice.

Niceson shared Synergy’s experience in eJustice, highlighting how Integrated Electronic Case Management Systems (IECMS) can expand access to justice while protecting sensitive proceedings and judicial integrity.

As AI adoption accelerates, the future of justice must remain human-centered, ethical, transparent, accountable, and accessible to all. At Synergy, responsible AI for judicial practice remains at the core of what we do.

Learn about AI capabilities in Synergy eCase©
🔗 https://www.synisys.com/ai-powered-judicial-proceedings/

Certa Foundation

Synergy was honored to be invited to the Government ICT Directors Workshop, organized by the Office of the President and Cabinet, E-Government Technology Unit of Zimbabwe, held from May 5-6, 2026 at the Caribbea Bay Resort, Kariba.

Held under the theme “Charting a Coherent Roadmap for Government Digitalisation”, the workshop brought together senior government leadership, including Hon Tatenda Mavetera (M.P.), Minister of ICT, Postal and Courier Services, and Z. R. Churu, Deputy Chief Secretary, Finance, Administration and Human Resources, Office of the President and Cabinet — alongside Commissioners, Principal Secretaries, Chief Directors, ICT Directors of Ministries, government agencies, and partner organizations.

Critical points on the digitalisation strategy, progress, and challenges were openly discussed from multiple perspectives, reflecting a genuine commitment to advancing Zimbabwe’s digital transformation.

Synergy had the opportunity to present its executed government systems in Zimbabwe: the for the Judicial Service Commission, for the Ministry of Finance and Economic Development, and the Social Protection Management System for the Ministry of Public Service.

This participation reflects our continuing partnership with the Government of Zimbabwe: further reinforced by the recently awarded contract for the Whole-of-Government Integrated Electronic Case Management System, marking an important new chapter in our long-standing cooperation with the country’s justice sector.

We remain committed to all stakeholders in Zimbabwe and are grateful for the trust placed in us.

Ministry of ICT, Postal and Courier Services, Zimbabwe

Social protection institutions manage large volumes of beneficiary applications, supporting documents, assessments, and compliance processes every day. AI-powered capabilities in Synergy Auxilium help streamline these processes through intelligent document handling, OCR-based classification, case summaries, eligibility verification support, and context-aware search across case files.

By reducing manual workload and improving access to information, institutions can support faster case reviews, more consistent service delivery, and better support for beneficiaries.

Learn more about AI capabilities in Synergy Auxilium
🔗 https://www.synisys.com/solutions-by-sector/social-protection/ai-powered-social-protection/

This week, Synergy’s Sergei Gasparian and Hovhannes Aghajanyan met with stakeholders from the Ministry of Finance and Economic Development of Zimbabwe for a project-level discussion on the progress and broader use of the Development Projects Management Information System (DEVPROMIS), developed to strengthen the country’s development coordination.

Meeting was attended by the Director of Development Cooperation, Margireta Makuwaza and Director ICT, Tendai Joana Tazvivinga-Tsakatsa of the ministry.

PROMIS is helping The Bahamas strengthen social assistance delivery through a unified digital platform developed by Synergy for the Ministry of Social Services, Information and Broadcasting.

The system modernizes and unifies the management of 13 social assistance programs, including support for food, housing, burial, utilities, and school uniforms.

Since its launch in 2021, the full social assistance lifecycle has been digitized by PROMIS - from public application registration and targeting to enrollment, benefit provision, and reporting.

Today, PROMIS is a critical enabler of the social protection system in The Bahamas, supporting more than 30,000 beneficiaries and processing more than 100,000 applications for social assistance.

Explore the full case study
🔗 https://www.synisys.com/case-studies/bahamas-social-protection-management-information-system/

Learn more about Synergy Auxilium
🔗 https://www.synisys.com/synergy-auxilium/