Chargeback Gurus

Visa RDR can lower dispute ratios and reduce chargeback costs, but only with the right approach. Learn more in our latest article.

How Visa Rapid Dispute Resolution (RDR) Prevents Chargebacks Visa's Rapid Dispute Resolution can help merchants prevent chargebacks through automated refunds, ensuring revenue protection and effective dispute management.

Heading to HITEC 2026?

Join Chargeback Gurus at the Henry B. González Convention Center in San Antonio, June 15–18.

Visit us at Booth #2348 to see how CBG’s AI-orchestrated chargeback management platform helps reduce disputes and recover more revenue for leading hospitality businesses.

Book time with the team here: https://hubs.li/Q04jlzTS0

CBG is featured in INTIX, bringing a sharper lens to how ticketing businesses can rethink chargeback prevention and recovery in an increasingly complex dispute landscape.

Read more: https://hubs.li/Q04jlNH00

Chargeback Prevention and Recovery in Ticketing: Best Practices Live events tend to generate revenue in concentrated bursts as each new on-sale opens. After the audience leaves and the gates close, attention shifts toward the next event cycle. Unfortunately, the revenue from an event isn’t locked in when the last ticket is sold. Disputes can surface weeks or m...

Revenue doesn't stop being at risk once the tickets are sold. Chargebacks can hit weeks after an event closes, and most live event teams aren't prepared for them until it's too late.

Bauer Entertainment Marketing’s recent article, in partnership with CBG, breaks down the preventable mistakes that are quietly draining festival, venue, and promoter revenue; and what to do about them.



https://hubs.li/Q04d1gLZ0

Exceeding dispute ratio thresholds can put merchants at risk of significant penalties. Our latest article explains how these ratios are calculated, how monitoring programs work, and how to stay within acceptable limits.

Maintaining Your Chargeback Ratio Chargeback ratios (chargeback-to-transaction ratios) are the number of chargebacks filed against merchants against a month’s total number of transactions.

This Administrative Professionals Day, CBG appreciates the individuals who bring structure to chaos, consistency to operations, and efficiency to everyday work.

Their impact is felt in every seamless meeting, every well-managed process, and every successful outcome.

Here’s to the people who keep it all together.

The reasons customers return products are often some of the same reasons they file chargebacks. Understanding those patterns can help reduce both. Our latest article has the details.

The Most Common Reasons for Returns It’s important to understand the reasons for customer returns, because these are often the same reasons behind chargebacks, especially friendly fraud.

This Customer Appreciation Day, CBG extends sincere gratitude to the clients who place their trust in us.

Your commitment challenges us to innovate, your feedback shapes our solutions, and your success remains our highest priority.

Thank you for being an integral part of our journey!

Cruise bookings are at an all-time high, and unfortunately, so is chargeback fraud. It is no longer a fringe issue. Chargebacks are becoming more sophisticated and more costly, and most operators are still underprepared. With the right documentation, team awareness, and dispute management partner, it is a fight you can win.

Read more to see how the industry is responding and what operators can do to stay ahead: https://hubs.li/Q04c5sXL0

Fraud Sets Sail as Scam Wave Hits Cruise Industry Fraud is worming its way into the cruise sector, with chargebacks leaving the industry on the hook for fake refunds. “Fraud is becoming more sophisticated and organized,” said one expert.

Are you or someone you know new to the world of chargebacks? Take a look at our latest article, an updated beginner's guide and FAQ for 2026 that covers the basics of how chargebacks work and how merchants should handle them.

What Is a Chargeback? A chargeback is a debit or credit card transaction that’s reversed by the cardholder’s bank after they dispute a charge on their account.