ScienceSoft - Digital Success Provider

ScienceSoft built a RAG-based AI assistant for a GCC security preparedness organization that delivers grounded answers with direct links to source materials: https://www.scnsoft.com/case-studies/llm-based-document-search-assistant-for-a-security-preparedness-company

ScienceSoft helped a leading contact center SaaS provider enhance its platform with AI-powered transcription, summarization, sentiment analysis, and contact reason detection: https://www.scnsoft.com/case-studies/multi-model-ai-pipeline-for-customer-analytics-in-a-contact-center-saas

We’re excited to share that ScienceSoft has achieved Advanced Tier Services Partner status with AWS!
The recognition reflects our strong AWS-certified expertise and proven success in delivering cloud-based solutions at enterprise scale.
Details: https://www.scnsoft.com/press-room/pressreleases/78494_aws-advanced-tier

☎️ Can AI handle routine patient calls?

In this demo, an AI agent supports a US clinical call center by guiding a patient request step by step, even when the conversation shifts along the way.

You’ll see how the AI agent:
✅ filters out irrelevant talk
✅ understands the patient’s issue
✅ resolves the request
✅ confirms next steps
✅ closes the loop clearly

🎬 Watch the demo here: https://www.youtube.com/watch?v=5U9LDhDNJcg

Demo Call | AI Agent in a US Clinical Call Center See how an AI agent supports a clinical call center by handling routine patient requests step by step. It filters out irrelevant talk, understands and resolv...

We’re proud to share that Mary Zayats, ScienceSoft’s Head of Technology and Competency Development and Financial IT Principal Consultant, has been recognized among The Top Financial Services Consultants and Leaders of 2026 by The Consulting Report! 🎉

This recognition reflects Mary’s expertise in financial technology consulting, strategic approach to digital transformation, and unwavering commitment to helping BFSI organizations achieve measurable business outcomes. 🚀

At ScienceSoft, we’re honored to see Mary’s leadership, innovation, and impact acknowledged on a global level. Her work continues to shape technology strategies that drive efficiency, resilience, and growth across the financial services industry.

👏 Congratulations, Mary, on this well-deserved recognition!

Read more: https://www.scnsoft.com/finance/news/78366_mary-zayats-named-among-top-financial-it-consultants

📈 The insurance industry stays genuinely committed to AI scaling, with 99% of insurers already having GenAI initiatives underway, and 90% planning to raise AI investments in the coming years.

Yet, not every insurance task benefits equally from AI, and too many design approaches have failed to support scalable, controllable AI use in real workflows.

In ScienceSoft’s recent guide, we explore:
🔹 Key opportunities AI unlocks for insurance organizations
🔹 Latest technology developments and adoption trends
🔹 Practical AI applications across insurance functions
🔹 Realistic architectures for insurance AI solutions

🚀 Check it out to better plan your AI-first insurance transformation journey.

Read: https://www.scnsoft.com/insurance/artificial-intelligence

New interview 📖 Dmitry Tsalko, Senior Delivery Manager at ScienceSoft, spoke with IBS Intelligence on the future of digital lending infrastructure and the growing role of AI in modern credit ecosystems.

In the interview, Dmitry shares insights on:
🤖 What key characteristics define a production-ready intelligent loan system.
⚖️ How institutions can balance rapid digital lending growth with sound credit discipline and evolving regulations.
🚀 How overcoming fragmented lending systems can unlock truly data-driven decision-making.

The conversation also highlights ScienceSoft’s award-winning loan software developed for Atlas Credit as a practical example of scalable, future-ready lending technology in action.

Read: https://www.scnsoft.com/finance/news/78310_dmitry-tsalko-interview

🎬 Can AI help insurers process applications faster?

That’s exactly what Vital Soupel explores in our new video interview. He talks about real-life AI use cases in insurance application processing: from sorting submissions and checking missing documents to supporting underwriters with better-prepared case summaries.

The key takeaway? AI can speed things up, but human judgment, transparency, and audit trails remain essential. 🛡️

Watch the interview here 👇
https://www.youtube.com/watch?v=QZl6x4hiAuk

AI in Insurance Application Processing | Interview with Vital Soupel Vital Soupel, Senior Insurance IT & AI Consultant, discusses how AI...

🩺 Patient identification errors can affect care quality, operational efficiency, and data reliability across healthcare organizations.

In ScienceSoft’s webinar, Tanya Filippova and Alex Bekker take a closer look at how US healthcare providers can improve patient matching and address fragmented patient data.

They discuss what typically causes inaccuracies in patient records, which technologies help improve data matching, and how AI and ML can support healthcare data workflows. The webinar also features a real-life example of a care provider that improved patient record accuracy from 85% to 98%.

🔗 Watch the webinar recording: https://www.youtube.com/watch?v=vBetivt0IvE

Solving the Patient Identification Problem | Up to 98% Patient Record Accuracy In this webinar, Tanya Filippova and Alex Bekker discuss how US healthcare providers can improve patient identification accuracy.They explore the causes of f...

ScienceSoft conducted 10 hands-on workshops on Claude Code for development teams at a leading technology company. Following the workshops, 61% of participants started using Claude Code daily, while 52% reported saving between 26–50%+ of their time on development tasks. 19% of participants also saw higher overall team throughput. The most common applications were feature development (68%) and debugging (55%).
https://www.scnsoft.com/case-studies/hands-on-ai-coding-workshops-drive-up-to-50-time-savings-for-a-global-technology-company