Computer Instruments
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Computer Instruments (CI) is a developer of Conversational IVR, specializing in self-service, notifi
CI (formerly Computer Instruments), is a leading software manufacturer of IVR, CTI, Call Back, Outbound, Messaging, IP Phone applications and mobility solutions for the contact center. Founded in 1979, CI is focused on delivering solutions for mid to large enterprise clients that reduce costs, increase profitability and enhance overall customer satisfaction. With thousands of delighted clients, CI
🦃 From our CI family to yours — Happy Thanksgiving!
We’re grateful for the customers, partners, and colleagues who make our work meaningful every day. Your trust drives us to keep building better, smarter communication solutions for the communities you serve.
Our team wanted to share a little message of appreciation ahead of the holiday.
💛 Here’s a quick “Happy Thanksgiving” from all of us at Computer Instruments.
Wishing you a restful, joyful, and connection-filled holiday with the people you care about.
11/21/2025
📞 Why does calling a company still feel like 1995?
Outdated menus. Listening to hold music that sounds like it was mixed in a basement. And seven “please stay on the line” messages before you even reach a human.
Customers hate it.
Agents hate it.
And honestly… why shouldn't they?
That’s why we’re building tech that actually fixes it. With CI’s solutions:
👤 Interactions feel natural — not scripted
⏳ Callers get answers without waiting
🌎 Every language is supported, not just English
⚡ Calls route to the right person on the first try
🧠 Systems learn and improve over time
This is what modern communication should feel like, and we’re just getting started.
👉 Follow to see how we're changing the telephony space for good.
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There’s a lot we could say about Jeremy’s experience — but what stands out most is how he leads: grounded, thoughtful, and customer-first.
We’re grateful to have him at CI and excited for the work ahead together.
Welcome, Jeremy 👋
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11/04/2025
Your customers hate music on hold. We fixed that.
Let’s face it — waiting on hold is one of the most frustrating parts of customer service. Endless loops of music. Repeating “Your call is important to us.”
It’s 2025 — your customers deserve better.
With CallBack Messaging (CBM) from Computer Instruments, your callers can skip the wait and request a call back instead.
That means:
💬 No more endless queues
📞 Happier customers
😌 Less stressed agents
👉 Follow to learn how you can get smoother call handling, and your customers can get their time back.
“Press 1 for sales.” 📞
“Press 2 for support.” 💬
“Press 9 if you’ve already lost the will to live.” 😩
Traditional routing systems are broken — and everyone knows it.
Customers shouldn’t have to fight through menus just to reach the person who already knows them.
That’s why CI built VIP Connect, powered by our AI Attendant + Intelligent Routing. We’re turning telephony’s biggest pain point into your smoothest customer experience.
10/17/2025
😅 Let’s be honest — surveys are boring to build and painful to manage.
But with Computer Instruments, you don’t have to do the hard work.
From distribution to data visualization, the eONE Virtual Concierge takes care of it all.
Focus on what really matters — growing your business and delivering the experience your customers actually deserve.
👇 Click below to see how effortless surveys can be...
https://instruments.com/products/
Products | Computer Instruments CI products give you the tools to self-manage inbound & outbound self-service applications. We're the IVR and call-handling specialist!
🧠 Data is only valuable if you can actually use it.
Our eONE Virtual Concierge doesn’t just collect answers — it analyzes them for you.
✅ Tracks participation
✅ Monitors trends
✅ Turns responses into action-ready insights
No pivot tables. No all-nighters. Just clarity.
📱 Tired of “We’ll get back to you soon” energy on every survey?
CI’s Virtual Concierge ensures maximum response rates — because your customers actually see and engage with your surveys.
💬 Personalized outreach
⏰ Perfect timing
📈 Real insights (not just empty data)
Forget chasing responses. We’ll make sure they chase you.
🛠️ Building surveys shouldn’t feel like coding.
With eONE Virtual Concierge, you can create personally addressed surveys that sound like you — not a robot.
✔️ Customized for your brand voice
✔️ Intuitive setup
✔️ Fully automated delivery
You bring the questions. Your survey will bring results.
10/13/2025
📊 We’ve all been there.
You send out a “quick” customer survey...
⏳ Hours disappear building it.
🧮 You drown in spreadsheets analyzing results.
😩 And somehow, response rates still tank.
It’s 2025 — why are we still doing surveys like it’s 2005?
Meet the eONE Virtual Concierge from CI.
We made customer surveys easy — and we mean ACTUALLY EASY. Click below to learn more 👇
https://instruments.com/products/
Products | Computer Instruments CI products give you the tools to self-manage inbound & outbound self-service applications. We're the IVR and call-handling specialist!
10/10/2025
🔐 CI’s SMS Association Messaging Level Four: The Secure Control Group Route
The highest level of structure and security within SAM.
Here, approved ATAs can not only message their designated groups — they also manage their own access and permissions.
Plus, with self-service tools like the Data Input and Retrieval module for PayCall, surveys, and account management, the possibilities are endless.
It’s control, collaboration, and efficiency — all in one solution. Click the link below to learn more 👇
https://instruments.com/
Computer Instruments | Home Computer Instruments is an innovator & developer of conversational AI IVR Solutions. We've been elevating the caller experience since 1979.
Click here to claim your Sponsored Listing.
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2029 Becker Drive, Suite 100W
Lawrence, KS
66047