The Fixed Ops Doc
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Building people focused service departments that respect time, drive profit and and increase both customer and employee satisfaction.
Hospitality over transactions with production driving profitability
People, process, productivity and profit.
06/14/2026
Daily anything changes everything! Get comfortable being uncomfortable‼️ 🏋️♀️ 🎯 💡
05/23/2026
Freedom has a cost, and this weekend we honor those who paid it with their lives. May we remember them with gratitude and respect. 🇺🇸🇺🇸🇺🇸
https://bit.ly/4nXpMTu
05/23/2026
Couldn’t resist! Very interesting 🩺🏋️♂️‼️😁
Removing friction before it starts
One of the biggest mistakes in Fixed Ops?
The Promise Time!
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05/12/2026
Headed to ASOTU CON this week and feeling grateful.
My 4th ASOTU CON and every year, I leave more inspired and more connected to the humans moving this industry forward.
Grateful this human gets to be in the
room again.
https://bit.ly/4nXpMTu
Step 1 - The Service Greeting must include a “Welcome” or “Welcome Back.” 🤠
Get the smile. 😁
Get the thank you. 😇
Customers decide fast if they’re being processed, or genuinely served. 👀
The greeting sets the tone for trust, transparency the entire service experience.
Don’t skip the fundamentals chasing the complicated stuff.
Hospitality still wins! 🩺
05/07/2026
Looking forward to seeing everybody at ASOTU CON next week! 🩺
With an industry still racing toward AI, automation, and technology… I believe 2026 is still The Year of the Human. 👀
The dealers, advisors, managers, and leaders who WIN will be the ones who create experiences worth talking about.
Real conversations.
Real leadership.
Real accountability.
Real hospitality.
Technology should support the relationship, not replace it.
Can’t wait to connect, learn, challenge ideas, and spend time with some of the best people in automotive.
See you at ASOTU CON. 🔥
“Everything in one place”
https://bit.ly/4nXpMTu
Most dealerships don’t realize that the very first expectation your customer has isn’t price, speed, or even the greeting.
It’s clear and easy access to your service drive‼️💡💡
If they can’t get in smoothly, you’ve already created friction before the conversation even starts.
We can help!! 🩺
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Win the FixedOps game. Raise your hand, we can help!
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