HPL

Today, we're spotlighting HPL employee Shelby Woolfolk! Shelby has had not just one, but TWO roles at HPL 🚛

Meet Romayne Sikes, our Senior Accountant at HPL!

👀 Learn what professional skill Romayne is actively cultivating at the office.

The HPL Little League team won their game with a big hit from Lil Bateman! ⚾🏆

Get to know our Account Manager, Adam Craig! He's a great demonstration of the "unreasonable customer service" we provide at HPL.

Last week, we shared the origin story of HPL's guiding principle *unreasonable customer service*.

To ensure that our customers experience world-class service that feels unreasonable, here's what we offer to every customer who walks through our doors:

*On-Time Delivery: Our on-time delivery percentage is above 98%.

*HPL Guarantee: When we accept a tender, we don't give it back.

*Load Protection Process: We track all of our loads, communicate thoroughly, and follow a strict protocol with every load to mitigate risk for our customers.

*Dedicated Domestic Overnight Coordinator: We're there for you 24/7 with domestic support whenever you need answers about a load.

*Carrier Standards: All HPL carriers must meet a strict set of standards to carry a load highlighted by our RMIS Carrier Onboarding System.

*Monthly Reporting: We hold ourselves accountable with monthly reporting to provide you with complete transparency on our performance.

*Rapid Quote Response: We have quotes back to you in under 30 minutes.

Ready to be treated above and beyond what's reasonable?
Reach out to us: https://hplusa.com/contact/

We're pretty unreasonable when it comes to our customer service.

*Unreasonable customer service* is a guiding principle at HPL. Inspired by Eleven Madison Park, and its co-owner's book Unreasonable Hospitality, the idea came to light after an unbelievable food and service experience at the famed restaurant.

Although HPL is not going into the business of delivering world-class meals anytime soon, we apply the idea to delight our customers with world-class service.

If you haven't read Unreasonable Hospitality yet, we highly recommend picking up a copy — spreading the joy of unreasonable customer service is what we're all about.

Peak athletic performance.

The 1st Annual HPL Ping Pong World Championship brought out the competitive fire in the HPL team. After moving and storing goods, ping pong may be what we're most serious about at HPL.

Congrats to our champions Tanner Carter and Zach Jett, CPA who took home the coveted golden paddles.

Meet HPL's Operations Manager Todd Edward Lumley!

Todd joined HPL as employee number two and has been growing with the company ever since.

Selecting the right 3PL partner requires searching for:

🧠 An Industry Expert
⭐ A Stellar Customer Service Team
💬 Top-Notch Communicators

(HPL is all 3!)

What else would you add to this list put together by Forbes?

https://www.forbes.com/sites/forbescommunicationscouncil/2023/06/01/selecting-the-right-third-party-logistics-partner/?sh=328866047b96

According to a 2022 study, 86% of 3PL customers agreed that hiring a 3PL company helped improve their cost-efficiency when it came to their logistics.

Furthermore, 73% of 3PL users found that using a 3PL company resulted with:

✅ Improved positive experience for their customers
✅ New, innovative ways to improve logistics effectiveness

Curious to learn how working with HPL can improve your customer satisfaction, improve your logistics, and save you money? Talk to us here: https://hplusa.com/contact/

Our employee spotlight this month is on Holden Hayes, Account Manager!

👀 Read through to learn what snack Holden has mastered in his spare time.

Cheers to a new year filled with on-time deliveries, open roads, and reliable logistics!

🚚✨ Wishing everyone a Happy New Year from HPL.