Startel

😅 Today might be National Panic Day…

…but let’s be honest—if you work in a contact center, you know panic doesn’t wait for June 18th.

One minute it’s quiet…

The next? Call volume spike x10.

The good news: the right tools can turn “Panik” into “Kalm” a whole lot faster.

💬 What’s your biggest “Panik” moment on the job?

🎉 Happy 1st Anniversary, Nicholas! 🎉

In his first year at Startel, Nicholas has already made a strong impact by bringing thoughtful problem‑solving, technical insight, and a real focus on helping customers find the right solutions. His ability to connect complex systems with real‑world needs has been a great asset to both our team and our clients.

Thank you, Nicholas, for a great first year—we’re excited for what’s ahead! 👏

💬 Help us congratulate Nicholas!

🌟 Happy Monday!

“Excellence is not an aspiration. Excellence is what you do in the next five minutes.” — Tom Peters

Big goals can feel overwhelming—but excellence isn’t built all at once. It’s built in small, focused moments: the next call, the next task, the next decision.

This week, don’t chase perfection—focus on your next five minutes.

💬 What’s one small thing you’re focusing on right now?

🦸‍♂️ Happy Superman Day!

We might not fly… but when it comes to powering your contact center, we like to think we’re pretty super.

Strong, reliable, and ready when you need it—that’s the kind of “superpower” that matters most.

💬 What’s your contact center’s superpower?

📞 Warm Transfer vs. Cold Transfer—what’s the difference?

When it comes to call handling, both approaches have their place. The key is knowing when to use each:

✅ Warm transfer = context, smoother experience
⚡ Cold transfer = speed, efficiency

There’s no “one right answer”—it all depends on your workflow, your callers, and what matters most in the moment.

💬 Which does your team rely on more?

🎉 Happy 28th Anniversary, Dan! 🎉

Over the years, Dan has played a key role in building, refining, and strengthening the systems behind Startel. His deep knowledge, thoughtful approach to problem‑solving, and commitment to doing things right have made a lasting impact on both our technology and our team.

Thank you, Dan, for 28 years of dedication—we’re glad to have you as part of Startel! 👏

💬 Help us congratulate Dan!

🏴‍☠️🎉 ATSI Gala Highlights

A swashbucklin’ good time was definitely had at the ATSI Gala!

From incredible costumes to great conversations, the night was the perfect way to celebrate an amazing week with this community. Special shoutout to the John from Ansafone for making an excellent pirate!

Take a look at a few moments from the night—and don’t forget to tag yourself or someone you recognize!

🔐 What is HIPAA—and why does it matter for your contact center?

If your team works with healthcare clients, HIPAA isn’t optional—it’s essential. It sets the standard for how sensitive patient information is handled, shared, and protected.

For contact centers, that means:
✔ Keeping call data and messages secure
✔ Protecting patient privacy at every step
✔ Building trust while reducing risk

It’s not just compliance—it’s confidence in how you serve your clients.

💬 Do you currently support healthcare clients, or plan to in the future?

🏴‍☠️🎉 ATSI 2026 Highlights + Giveaway Winner!

A big congratulations to Cindy of Telelink for winning the Startel speaker! 🔊

It’s been an incredible time at ATSI so far! We've had great conversations, new connections, and plenty of memorable moments along the way.

Here are a few snapshots from throughout the event. Take a look, and don’t forget to tag yourself or someone you recognize!

🏴‍☠️ ATSI 2026 — Day 2!

A big thank you to everyone who stopped by the Startel Experience Zone yesterday—we’ve loved the conversations, the connections, and getting the chance to talk through real contact‑center solutions with so many of you.

If you haven’t made it over yet, there’s still time! We’ll be here, ready to connect (and yes… there may still be some “booty” left 👀).