Captivated

https://captivated.works

Captivated: Business Text Messaging & Communication Software Built for communicating. Designed for connecting. Captivated is the SMS texting and communication software that lets you manage leads and conversations in real-time, grow your business, and automate the rest.

Every business needs to simply customer contact…

Simplify Customer Contact Customer Experience Series - #1-V1

Do you need to simplify customer contact?
https://captivated.pub/Simplify_Customer_Contact

❗85% of consumers❗prefer to receive an SMS over a or an , says Statista. Are you meeting your where they are?

With our Captivated integration, you can send messages directly to your customers through SA5. 📲😁 Easier for you, better for them.

Speedier, more streamlined, AND more secure: our mobile Express Pay reduces admin time and errors, without added costs.

In this blog, we'll clear up common misconceptions about mobile SMS payment collection, and tackle the most-asked questions (including "how much does it cost me?").

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Meet one of our best! Noelle is one of the key Customer Success Specialists who keeps our onboarding and support processes running smoothly. She specializes in automotive (specifically for Subaru dealers who participate in the Love Encore Redelivery program), and is well-regarded by our clients for being not only incredibly smart and resourceful, but also being extremely dependable and friendly.

You rock, Noelle!

TEXT 👏 THEM 👏 INSTEAD!

This is actually not an isolated case - 87% of consumers say they ignore phone calls from unknown numbers ‘often’ or ‘very often,' according to a qualitative research study performed by Ofcom in 2020.

Text are more convenient, less invasive, and receive consistently higher read and response rates when compared to ANY other form of digital/electronic communication.

Check out our website to see how we can connect you to customers in a way that doesn't get you ignored! 📲

Hiker missing for 24 hours ignored rescuers calls because 'they didn’t recognize the number' "If you’re overdue according to your itinerary, and you start getting repeated calls from an unknown number, please answer the phone," officials said.

Their words, not ours 😉

Our goal in business is to provide powerful ways to better-connect you with your customers. It’s only right that WE forge strong connections with YOU in the process, too!

A hot tip for your Tuesday afternoon: customers prefer texting - seriously. Pew Research reported that SMS rates are 295% higher than voice call response rates; moreover, if you read our latest article, you know that 90% of leads self-reported that they 'strongly prefer' that businesses text them rather than call.

With numbers like that, why not put down the headset and start using a keyboard? It's time to text!

"So your customer bought a product or service – awesome! But when they leave, how are you filling that mental parking space with them until they’re ready to come back in? What if they find a different provider before then, and end up with a competitor?"

Check out our tips for practical solutions to problems like this one (and more).

Captivated Business Texting on LinkedIn: 5 Best Practices For Texting Your Customers Before you hit 'send,' consider these pointers (and protect your personal cell number!).

Statistics back it up: texting is not only more convenient for you and your teams, but it's convenient for your customers. And the read rates prove it! Check out our latest Reel over on Instagram and our latest blog post for more info.