Hoosier Admin

Coco, The Director of Chaos, ate my favorite pen. Again. What is your favorite pen? (Bonus for thin line with no scratch) Pic for attention 🙄

It’s all Monkey Business this Fun Friday! Jen says that admin services are monkeying around all summer long! 🐒🏝️

Jen in costume with her bodyless friend Nikki Pickles at our weekly team meeting.

My work buddy today, Coco the Director of Human Chaos ☠️😂🐾

Happy Birthday to our OG team cheerleader, the hype girl herself, Jen! 🎉 We hope your birthday is relaxing and fun today. It's always easy to celebrate you because you celebrate everyone else any chance you get. 🩷 You have the biggest heart and we're grateful for you!

"When it comes to customer service, Callvu’s survey suggests not only that most customers think human agents are worth the wait, but that human agents are better at getting the job done.

In a head-to-head comparison, live agents were perceived to be better suited to perform 7 out of 10 critical customer service tasks—far outperforming AI assistants when it comes to complex problem-solving and getting an issue resolved in one call."

AI chatbots are taking over customer service, but most of us would rather wait for a human Live agents are perceived as being better than bots at most customer service tasks, especially when frustrated consumers are looking for a little empathy.

Read the first comment 👇

"AI is taking our customer experience jobs"
AI customer service call issues I've personally heard this week:
- incoming caller says "sigh.... You're an AI, no thanks, not for me" and hangs up.
- incoming caller asks about scheduling an appointment, bot takes no information, schedules a random estimate appointment for October with no details. Just blank. (It's May.)
- Landed Customer inquired about his project start date. AI Bot asked no identifying information, and booked him an estimate appointment instead. With no info.
- Caller realizes it's an AI bot that answered "are you human? No you're not.. SPEAK TO AN AGENT".

All these mistakes requires more time on your human admin, or yourself. Cleaning up after AI isn't time saving. You're losing customer trust. Stop it. 🤨🙄😠