BoxScore

Creating loyal customers is crucial to any business, but it is a lot easier when you know what your customers are thinking and feeling after each engagement.

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-- Formative Feedback --⁠
Capable of alteration by growth and development.⁠
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When environments are constantly changing do you ever ask yourself am I changing with it? Formative feedback allows insights into your business landscape in real-time so you never have to wonder or guess. ⁠
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Check out this piece of feedback! What encouragement is lurking below the surface within your organization? Do you have a mechanism to consistently capture and celebrate the great work your employees are doing? Feedback creates engagement!

HVAC is a tough industry that relies heavily on return customers. Homesense is an Indianapolis-based provider that excels at customer satisfaction and the culture that Brian Schutt has helped build is a big part of that.

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“Whether we like it or not, the customer expectation of quality service is rising because of all the businesses that are really doing it well. We're seeing more companies promote their values and culture, building a more meaningful experience. That shows up in the balance sheet. The bar is constantly being raised, and when we create a more memorable experience, it benefits both our clients and our team.”

-Brian Schutt, Owner, Homesense Heating and Cooling

More: https://www.boxscoreme.com/blog/2019/2/15/8-strategies-to-improve-customer-service

We asked eight local business leaders of companies both large and small to share with us their philosophies on customer service.

8 Strategies to Improve Customer Service What do the industries of software, heating and cooling, insurance, painting, and plumbing all have in common? Every one of them must provide an exceptional customer experience in order to remain competitive. We asked eight local business leaders of companies both large and small to share with us th

Feedback loops are built into every technology and manufacturing process. Why shouldn’t they be part of the human side of business?

Regardless of industry, size, or budget, feedback is the advantage available to every organization!

BoxScore's mission is to help people and organizations be their best. BoxScore For Good provides one free subscription to a disadvantaged student or worker for each organization that purchases an annual BoxScore subscription. Try us for free! http://bit.ly/BoxScoreTrial

Looking back at this past year, we're reminded of memorable events for BoxScore. We launched a partnership with Clover Services Group, attended the AHR Expo, presented at 1 Million Cups Indianapolis & redid our website. We're excited for a new year of opportunities in Indy! -Patrick Burke, Co-Founder

It's true. Faster feedback will create a happier environment in your workplace. Check out this article via Personnel Today:

https://www.personneltoday.com/hr/regular-employee-feedback-happier-workforce/

Start your year strong by receiving the feedback needed to grow and strengthen your business. We're here to increase your customer retention by at least 10%!