Quality Driven Software
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What are your clients *really* thinking about your company? Your employees? We'll help you figure it out! Let's uncover the good, the bad, and the ugly.
What are your clients *really* thinking about your service? If you own a lawn care company, cleaning service, or carpet cleaning service, we'll help you figure out your weak links. Let's change what needs to be changed and make you more profitable which means more money in YOUR pocket! And...we'll tell you which employees need to stay based on quality, and which ones need to go. Click on the "Use App" button to start at no charge!
08/27/2026
EXCITING NEWS!
The QDS App is LIVE on iOS!
This app is made exclusively for your employees to easily see customer feedback. It is not made for Admins or System Admins.
Here's what your employees will see when they log in (same log in credentials as they use on a desktop or via their phone internet browser):
✅ Their (EE) Score vs. Company Avg Quality Score
✅ Their Individual Score Count. (how many 5s, 4s, etc)
✅ Top 3 Complaint Issues
✅ Their Response Rate vs. the Company Wide Response Rate
✅ Survey Comments for the Job Feedback They Received
The dashboard defaults to the last 7 days, but the employee can look at their feedback from the last 30 or 90 days using the top left dropdown.
P.S. This app is only available on Apple products currently. We are waiting on approval from Google for the same app in Google Play.
❌ Is an employee ever surprised when they get fired?
❌ Do you ever just lose track of where an employee is in the disciplinary process?
❌ Do you feel some guilt or responsibility in the employee's termination?
If so, here are a few recommendations for you:
✅ Have a documented disciplinary process with a step by step progression. Example: first offense - verbal warning (green warning zone), second offense - written warning (green zone), third offense - written warning (now in a yellow warning zone), fourth offense - written warning and/or 1 day suspension (red warning zone), fifth infraction - termination.
✅ With every warning, make sure the employee knows what the next consequence is if another infraction occurs within a certain time period. This next consequence should be documented on the written warning and the employee should be signing to ensure they understand the seriousness of the situation. (You could also post a disciplinary flowsheet on your wall and show them exactly where they are in the process. Sometimes a visual helps).
✅ Look at each disciplinary warning meeting as an opportunity to coach and ask if they need anything from administration to be successful.
✅ If the employee has been fully informed and understands each documented occurrence, and they understand the next consequence if the issue happens again within the outlined timeframe, then administration holds no responsibility for the actions the employee chose to take.
The ultimate solution is to sign up for a full plan (includes surveys and reports, plus the HR Module) or the HR Module only plan to track your policy infractions and make the disciplinary status crystal clear for each employee and also the admin staff. qualitydrivensoftware.com
Want a demo? Sign up for a demo with Martha: https://calendly.com/martha-qualitydriven
04/30/2026
Congratulations to these amazing companies who are focusing on client satisfaction. These are the top 2026 Q1 results for the companies who have at least a 30% response rate.
04/29/2026
Join me tomorrow at 1pm Eastern to see how you can track call outs AND INVESTIGATE patterns in the HR Module in QDS. Meeting link posted below.
Click here to claim your Sponsored Listing.
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3144 CR 5800
Independence, KS
67301