InterAction Training

Another Branch Manager Bootcamp is in the books!

InterAction People Trainer Kristi Krayneski had a great few days working with this group of Arkansas bankers as they strengthened their leadership skills and learned alongside one another.

Congratulations to everyone who completed the program, and thank you to the Arkansas Bankers Association for having Kristi!

When members finally reach a live person, what kind of experience are they having?

Great call centers don't just answer questions—they build confidence, solve problems, and strengthen relationships with every conversation.

Next week, join Janice Branch for Managing a Successful Call Center and discover practical strategies to help your team deliver consistent, high-quality service.

📅 Thursday, September 24, 2026
⏰ 1:30–3:30 PM CT

You'll walk away with tools to:
• Coach agents more effectively
• Improve consistency across your team
• Reduce call times and member frustration
• Build a culture focused on service excellence

Because the customer experience doesn't begin when the call is answered—it begins with the team you've built to answer it.

Learn More 👉 interaction-training.com/event/managing-a-successful-call-center09242026/

This afternoon, InterAction CEO Vicki Kraai will present at the Pennsylvania Bankers Association’s Executive Management Conference to discuss talent management and explore how organizations can better align their people and performance with what’s ahead. A lot of great conversations in Hershey, PA this week!

Want your training materials to look as good as the ideas you're teaching?

Canva makes it easier than ever to design engaging slides, visuals, and learning content—even if you’re not a designer.

Join Heather Legge for a live, hands-on workshop:

🎨 Canva for Trainers: An Impactful Designs Workshop
📅 September 24, 2026
⏰ 10:00 AM – 12:00 PM CT

You’ll learn how to:
✔ Create visually engaging training materials
✔ Build brand kits that keep everything consistent
✔ Move beyond traditional PowerPoint slides
✔ Use simple design strategies that support learning

This is a click-along session, so you’ll practice as you go.

👉 Register today: interaction-training.com/event/elevating-your-impactful-designs-canva-for-trainers092426/

A successful call center is built—not by chance, but by leadership.

Every call is an opportunity to strengthen a relationship, build trust, and leave a lasting impression. The strongest call centers don't just rely on good technology—they combine well-trained people, effective processes, and intentional coaching.

Join Janice Branch for Managing a Successful Call Center, a practical webinar designed to help leaders create a high-performing call center that delivers exceptional member experiences.

📅 Thursday, September 24, 2026
⏰ 1:30–3:30 PM CT

In this session, you'll learn how to:
✔ Build consistency across your team
✔ Reduce member frustration and excessive call times
✔ Coach agents for stronger performance
✔ Create an environment that motivates and inspires

Designed for call center managers, supervisors, branch managers, trainers, and those responsible for developing call center teams.

👉 interaction-training.com/event/managing-a-successful-call-center09242026/

There’s something special about watching leaders grow together.

Congratulations to the 2026 Cornerstone Leadership Program graduates! We’ve loved being part of this journey and seeing the conversations, connections and growth unfold along the way.

Thank you to Cornerstone Bank for trusting Vicki and InterAction Training to invest in your people. We can’t wait to see how these leaders continue to make an impact!

Six Cornerstone Bank employees recently completed the 2026 Cornerstone Leadership Program, facilitated by Vicki Kraai with InterAction Training. Throughout the program, participants had the opportunity to connect with colleagues, strengthen their leadership skills and continue growing within Cornerstone Bank.

Congratulations to Reid VanWesten, Jordan Anderson, Brady Sikes, Steve Ruzek, Lori Smith and Karin Newman on this achievement! We look forward to seeing how they continue to grow and lead at Cornerstone.

Pictured: Back Row (L-R): Vicki Kraai, InterAction CEO; Reid VanWesten; Jordan Anderson; Brady Sikes; Steve Ruzek; and Zac Holoch. Front Row (L-R): Lori Smith and Karin Newman.

Your Bank. Your Neighbors. Your Cornerstone.
cornerstoneconnect.com
Member FDIC

Be honest—how many tasks on your to-do list could someone else be doing?

When leaders take on too much themselves, growth slows, accountability suffers, and burnout isn't far behind.

Next week, join Heather Legge for "Delegation Detox: Break the "I'll Just Do It" Habit."

📅 Tuesday, August 25, 2026
⏰ 2:00–3:00 PM CT

You'll walk away with:
• Practical delegation tools you can use immediately
• Strategies to build trust and accountability
• Ways to develop stronger problem-solvers on your team
• A clearer understanding of what only YOU should be doing

Because sustainable leadership isn't about doing more yourself—it's about building a team that can do more with you.

👉 interaction-training.com/event/delegation-detox-break-the-ill-just-do-it-habit082526/

Customers tell us more than we realize. The question is—are we listening?

A conversation about a new home, a growing family, retirement plans, or a new business could be an opportunity to connect a customer with solutions that make their lives easier.

Next week, join Janice Branch for "Spotting Opportunities and Making Referrals."

📅 Wednesday, August 19, 2026
⏰ 1:30–3:30 PM CT

You'll walk away with practical tools to:
• Build stronger customer relationships
• Identify opportunities naturally and confidently
• Increase referral success without sounding sales-focused
• Deliver solutions that benefit both the customer and the institution

This webinar is ideal for anyone who interacts directly with customers and wants to elevate both service and relationship-building skills.

👉 interaction-training.com/event/spotting-opportunities-and-making-referrals081926/

Customer service problems rarely start with policies. They start with people.

Low confidence. Poor communication. Stress. Awkward interactions.

These are the moments that impact customer experience—and the moments leaders are expected to coach through.

Next week, join Heather Legge for "Elevated Customer Interactions: A Practical Workshop for Leaders to Build Confident, Capable Customer-Facing Teams."

📅 Tuesday, August 18, 2026
⏰ 1:30–3:30 PM CT

You'll walk away with practical tools to:
• Develop stronger communication skills
• Increase employee confidence and professionalism
• Reinforce accountability and consistency
• Elevate the customer experience across your team

If you're responsible for developing frontline employees, this workshop is built for you.

👉 interaction-training.com/event/elevated-customer-interactions-a-practical-workshop-for-leaders-to-build-confident-capable-customer-facing-teams081826/

Customers don't remember your policies. They remember how your people made them feel.

Every conversation, every greeting, every interaction either strengthens your institution's reputation—or weakens it.

Next week, join Vicki Kraai for CEO of the Customer Experience, an interactive webinar that helps frontline employees recognize the impact they have on every customer relationship.

📅 Thursday, August 20, 2026
⏰ 1:30–3:00 PM CT

You'll walk away with practical strategies to:
• Build stronger customer relationships
• Increase confidence and professionalism
• Recognize opportunities to deepen trust
• Create experiences customers remember long after they leave

Because exceptional customer experiences aren't created by chance—they're created by people who understand the influence they have every day.

👉 Register today! interaction-training.com/event/ceo-of-the-customer-experience08202026/