VOSS Solutions

When it comes to digital workplace management in APAC, the challenge is no longer just managing complexity - it’s maintaining consistency, governance, and visibility as environments, providers, and workplace strategies evolve.

In this article, GM of VOSS APAC, Brett Johnson, explores why organizations are prioritizing operational control and how one major university maintained continuity through years of change.

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Why APAC organizations are rethinking digital workplace control

Why APAC organizations are rethinking digital workplace control See how one of the largest universities in AsiaPac has evolved its digital workplace strategy for telephony and collaboration.

Webex Contact Center delivers powerful cloud capabilities - but operational complexity can still slow teams down.

In this latest blog, we explore the hidden friction behind onboarding, administration, and automation at scale, and how organizations can simplify operations with a unified management approach.

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Driving efficiency in Webex Contact Center operations

Driving efficiency in Webex Contact Center operations Read more about how to drive efficiency in Webex Contact Center operations for scalable cloud-based customer engagement.

☁️☎️ Cloud calling simplifies infrastructure, but it also creates new operational challenges. As organizations adopt platforms like Cisco Webex Calling, many are discovering a growing visibility gap across user experience, devices, networks, and integrations.

In this article, we explore why monitoring the service alone is no longer enough.

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The visibility gap in Webex Calling deployments

The visibility gap in Webex Calling deployments The visibility gap in Webex Calling deployments - how to manage and understand the end-to-end UX across networks, devices, and integrations.

Host Kieran Devlin sits down with Mike Frayne for the 2026 Big UC Update.

Together, they discuss how the UC and digital workplace landscape has evolved over the last 12 months - from AI adoption and platform consolidation to the growing operational challenges caused by tool sprawl, fragmented data, and increasing policy complexity.

The conversation also examines why unified management platforms, trusted telemetry, and AI agent governance are becoming essential foundations for modern digital workplace management.

Watch now 👇

Big UC Update 2026: VOSS - UC Today

Big UC Update 2026: VOSS - UC Today UC Today delivers insights for IT leaders and buyers covering Agentic AI, Agentic AI in the Workplace​, AI Agents, Artificial Intelligence, Digital Transformation, Security and Compliance, Workplace Management, collaboration, employee experience and workspace tech.

Contact center migrations don’t fail because of technology. They fail because of complexity. In healthcare, the risk is even higher and disruption isn’t an option.

In this latest use case, see how one organization:


➡️ Reduced a 28-week migration to just 8 weeks
➡️ Gained full visibility of complex Avaya routing logic
➡️ Simplified and optimized before moving to the cloud
➡️ Successfully transitioned to Genesys Cloud CX with zero disruption

This is what happens when you replace manual effort with automation, analytics, and real insight. Migration isn’t just about moving platforms. It’s about making smarter decisions along the way.

Read the full story 👇
https://www.voss-solutions.com/blog/2026/looking-to-accelerate-contact-center-migration/?utm_source=facebook&utm_medium=organic&utm_campaign=blog&utm_content=facebook-blog

Excited to share that Bill Dellara and Christopher Martini will be attending Comms vNext next week.

🤔Will you be there?

Book a meeting with us to explore how AI-driven automation and analytics are simplifying UC operations, unlocking deeper visibility, and turning insights into real business outcomes.

Let’s connect 👇

From Automation to Autonomy:
How intelligent fabrics are changing Cloud and UC operations

Join Kieran Devlin and Tim Jalland as they cut through the AI hype and get practical.

With Microsoft 365 evolving at pace, static automation can’t keep up.
Discover how intelligent automation fabrics help IT teams stay ahead - preventing issues before users notice, simplifying operations, and securing complex collaboration environments.

🎧 Tune in:

From Automation to Autonomy: How Intelligent Fabrics Are Changing Cloud and UC Operations - UC Today UC Today delivers insights for IT leaders and buyers covering Agentic AI, Agentic AI in the Workplace​, AI Agents, AI Copilots & Assistants​, AI Orchestration Software, Analytics Platforms, Business Process Automation (BPA), CCaaS, Cloud Networking, Copilot, Digital Experience Monitoring (DEM) S...

From insight to action: turning UC data into business outcomes

In this latest blog, Jamie Litherland explores the gap between insight and ex*****on, and how organizations can turn UC analytics into real business outcomes.

👉 Read now: Is UC analytics the missing layer in your business?

Is UC analytics the missing layer in your business? Unify operational data, usage insights, and cost intelligence into a single view and move beyond basic monitoring with VOSS UC Analytics.

Excited to share that VOSS will be at UCX in Manchester next week!

If you’re attending, let us know - we’d love to connect, talk all things UC, and show how we’re helping companies simplify operations, gain visibility, and unlock more value from their collaboration platforms.

Will you be there? Let’s meet 👇

Practical AI use cases for transforming cloud UC and Microsoft 365 operations 🚀

This article, written by UC Today, explores how, as collaboration environments scale, manual IT support can no longer keep up with hybrid complexity.

The article discusses why IT leaders are turning to intelligent automation for predictive monitoring, drift detection, and AI-assisted provisioning - cutting ticket volumes and protecting SLAs.

Practical AI Use Cases to Transform Cloud UC and Microsoft 365 Operations - UC Today UC Today delivers insights for IT leaders and buyers covering Analytics Platforms, Artificial Intelligence, CCaaS, UCaaS, UCaaS, UCaaS & CCaaS Convergence​, collaboration, employee experience and workspace tech.

Most UC environments aren’t lacking data, they’re lacking insight.

This post explores how tools like Microsoft Teams and Cisco Webex often show uptime, but not value - leaving gaps in adoption, efficiency, and cost control.

VOSS UC analytics closes that gap, turning communication platforms into measurable, optimizable business assets - not just systems you keep running.

👉 Read now: Is UC analytics the missing layer in your business?

Is UC analytics the missing layer in your business? Unify operational data, usage insights, and cost intelligence into a single view and move beyond basic monitoring with VOSS UC Analytics.