VOSS Solutions

Automation fabric changes everything.

Most APAC IT teams have automation - it just doesn't scale. Scripts, workflows, a fix bolted onto the ITSM platform two years ago that no one dares touch. It works, until it doesn't.

In episode 3 of Fireside Chat, Brett Johnson talks to VOSS CPO, Bill Dellara, about automation fabric - a connected set of capabilities that lets automation scale across the whole organization, not just live in silos.

https://www.voss-solutions.com/blog/2026/automation-fabric-changes-everything/?wvideo=lnfa67qadv

👥 35,000 Exchange users
✨One simplified tenant

A global logistics enterprise used VOSS to streamline Exchange Online management across a complex Microsoft 365 super tenant.

Automation, role-based access, and devolved administration reduced errors, improved service desk efficiency, and enabled scalable, secure operations across 35,000 mailboxes.

👉

Optimizing the Service Management of Microsoft Exchange Online Discover how a logistics enterprise overcame challenges and improved service with automation and scalable management.

Ghosted by your own team? 👻

The average meeting room sits used just 38–40% of booked hours - and on any given day, roughly 3 in 10 booked rooms are completely empty. That gap doesn't show up on a spreadsheet until lease renewal, when it's too late to do anything but overpay.

Here are 5 signs your space is costing you more than it should. 👇

www.voss-solutions.com

📞➡️💻 55,000 user migration. Zero disruption

A global enterprise migrated from Cisco to Microsoft Teams Phone across four regions, with VOSS leading a complex, multi-stakeholder program.

Using structured off-hours migrations and automated ex*****on, all 55,000 users were moved with zero end-user disruption and major cost savings💰.

Read the case study 👉

A global Teams Phone success story See how a large, global enterprise engaged its trusted service provider to transition from Cisco to Microsoft Teams Phone using VOSS.

5 signs your Microsoft licensing is quietly bleeding money

Most licensing waste doesn't show up as one big line item. It builds up through hundreds of small ones: unused add-ons, mismatched license tiers, and licenses still assigned to people who left months ago.

Here are 5 signs your licensing spend is quietly bleeding money, and what to check before your next renewal 👇

5 signs your Microsoft licensing is quietly bleeding money Microsoft 365 license optimization: where the waste hides, and how to find it before your next renewal - 5 signs

Most APAC enterprises aren't struggling with AI agent capability; it's governance that's the challenge.

🚧 Unclear action boundaries
🔎 Missing audit trails
🚫 No single point to hit pause when something goes wrong

Here, VOSS' GM for APAC, Brett Johnson explains where the real gap is, and how to close it before you scale. 👇

https://www.voss-solutions.com/blog/2026/governance-gap-in-agentic-ai/

28-week migration. Done in 8.

🏥 A major healthcare organization modernized its Avaya contact center to Genesys Cloud CX using automated discovery and analytics. The result? reduced risk, cleaner routing design, and a migration completed in just 8 weeks instead of 28.

A mission-critical contact center migration A healthcare organization modernized its contact center, migrating from Avaya to Genesys Cloud CX without disrupting patient services.

👀 New blog: AI’s third constraint - Who actually makes the change?

The hardest question in enterprise AI isn't "what should we do?", it's "who makes the change happen?"

When a customer found they were wasting $800K in license spend, the fix meant touching identity, entitlements, approval chains, and a service desk queue, so it sat untouched for weeks.

In Mike Frayne's latest blog, he explains that intelligence without ex*****on just produces a more articulate backlog.

👉

AI’s Third Constraint: Who Actually Makes the Change? Enterprise AI success requires domain expertise, trusted data, and a reliable platform—the opportunity is becoming that platform.

👥 20,000 users.
📉 65% fewer tickets.

A global financial services firm used VOSS to introduce zero-touch workflows across its Microsoft collaboration environment. The result was a 65% reduction in skilled ticket load, fewer errors, faster service delivery, and improved IT efficiency - freeing teams to focus on higher-value innovation and business outcomes.

Read more👉https://www.voss-solutions.com/resources/voss-case-studies/customer-success-story-voss-for-financial-services-microsoft/

AI doesn’t fail because of the model

A customer's AI assistant confidently answered a Teams usage question in seconds, using a directory export that hadn't been reconciled in months. Thousands of leavers counted as active users. That number went into a license renewal.

In this blog post, VOSS CEO Mike Frayne explains why AI success starts with trusted data, not model capability 👇

AI doesn't fail because of the model AI needs trusted data and integrated systems to deliver value. Discover why success starts with AI readiness, not just AI capabilities.