UniVoIP

An auto attendant is often the first voice your customers hear, and that moment sets the tone for the entire experience. A well-designed menu gets them to the right person fast. A confusing one? They hang up and call your competitor instead.

Learn how this technology works and which features to look for in our new blog: https://lnkd.in/gasKcBe9

The cloud has made enterprise-grade communication features accessible to businesses of every size, not just those with massive IT budgets and on-prem infrastructure. Learn how cloud communication platforms deliver flexibility, reliability, and scalability that traditional phone systems can't match in our new blog:
https://www.univoip.com/blog/what-is-cloud-communications-how-it-helps-businesses-scale

What Is Cloud Communications (& How It Helps Businesses Scale)? Learn how cloud communications delivers flexibility, reliability, and scalability that traditional phone systems can't match in this guide by UniVoIP.

Customers want to reach you on their terms. But when your channels don't talk to each other, they end up repeating information across email, chat, and phone. That's not just frustrating for them – it's exhausting for your team.

Check out our new guide to learn how to deliver seamless multichannel communication experiences: https://www.univoip.com/blog/what-is-multichannel-communication-when-it-hurts-productivity

Had a great time at UniVoIP’s Employee Appreciation Night in Culver City. Always nice to celebrate the people who make the work possible. Grateful to be part of such a strong team. 🙌

Today’s customers expect faster resolutions, but most businesses have no idea what's actually happening during calls. Call analytics changes that by turning every conversation into a competitive advantage. See how it works in our latest guide: https://www.univoip.com/blog/what-is-call-analytics

Your contact center agents don't need AI to replace them. They need AI to support them. Learn how AI-powered intelligence can transform raw interaction data into real-time guidance that drives better outcomes in our new guide: https://www.univoip.com/blog/what-is-contact-center-intelligence-benefits-use-cases

New from UniVoIP: Multi‑Subscriber Support for Microsoft Teams Voice ✅

Many organizations run a single Microsoft 365 tenant but still need separate billing or admin boundaries across business units or locations.

UniVoIP now makes this possible—without creating multiple tenants.
Customers can manage multiple business units under one Microsoft 365 tenant, while keeping billing and administration separated and preserving the native Teams calling experience.

A simpler model for IT, cleaner reporting for finance, and less tenant sprawl overall.

👉 Reach out to learn more!

Businesses that view their contact center as a revenue driver, not a cost center, are in a better position to win more sales in 2026. Check out our new guide to see how the latest contact center technology trends can help your teams meet (and exceed) today’s customer expectations: https://www.univoip.com/blog/contact-center-technology-types-trends-examples

In case you missed it, last month we announced an exciting milestone: Microsoft has awarded UniVoIP a Calling for Microsoft Teams Advanced Specialization! This accolade is reserved for Microsoft partners who demonstrate exceptional technical proficiency and a consistent track record of successful implementations. Learn more here:

UniVoIP Clinches Microsoft’s Calling for Teams Advanced Specialization, Turning Teams into a True Phone System UniVoIP’s Microsoft Calling for Teams advanced specialization shows how enterprises can strengthen their UC strategy.

IVR and IVA both support customer self-service, but only one uses natural language to deliver a truly conversational experience. Our new blog breaks down how these technologies power self-service, what sets them apart, and how to align the right solution with your CX goals. Read it here: https://www.univoip.com/blog/ivr-vs-iva-how-to-choose-the-right-solution-for-your-business