Mindspan Systems

𝗪𝗲 𝗺𝗼𝘃𝗲𝗱 $𝟭𝟬𝟯𝗕 𝘄𝗶𝘁𝗵 𝘇𝗲𝗿𝗼 𝗳𝗿𝗮𝘂𝗱 𝗹𝗼𝘀𝘀. 𝗪𝗲'𝗿𝗲 𝗽𝗿𝗲𝘁𝘁𝘆 𝗺𝗲𝘁𝗵𝗼𝗱𝗶𝗰𝗮𝗹 𝘄𝗵𝗲𝗻 𝗶𝘁 𝗰𝗼𝗺𝗲𝘀 𝘁𝗼 𝗱𝗼𝗶𝗻𝗴 𝘁𝗵𝗶𝗻𝗴𝘀 𝘁𝗵𝗲 𝗿𝗶𝗴𝗵𝘁 𝘄𝗮𝘆.

What happens when a century-old community bank embraces fintech innovation? In this episode of Behind the Vault, Peter Stenehjem, fourth-generation CEO of First International Bank & Trust, shares their journey of growth and transformation.

The full episode 👉 https://mindspaninc.com/Behind-The-Vault-Transforming-a-Century-Old-Bank-for-the-Future-with-CEO-Peter-Stenehjem.html

𝙒𝙚 𝙧𝙖𝙞𝙨𝙚𝙙 $150𝙈 𝙞𝙣 10 𝙬𝙚𝙚𝙠𝙨 𝙞𝙣 𝘾𝘿𝙨. 𝙒𝙚 𝙣𝙤𝙬 𝙝𝙖𝙫𝙚 𝙖𝙘𝙘𝙚𝙨𝙨 𝙩𝙤 𝙬𝙖𝙮 𝙗𝙞𝙜𝙜𝙚𝙧 𝙢𝙖𝙧𝙠𝙚𝙩 𝙖𝙣𝙙 𝙬𝙚 𝙘𝙖𝙣 𝙩𝙪𝙧𝙣 𝙩𝙝𝙖𝙩 𝙤𝙣 𝙤𝙧 𝙤𝙛𝙛 𝙬𝙝𝙚𝙣 𝙬𝙚 𝙬𝙖𝙣𝙩.

When Seattle Bank couldn't find the right solution for asset growth, they built one themselves. In this episode of Behind the Vault, CEO John Blizzard shares how they created CD Valet, a marketplace helping community banks compete for deposits nationwide.

The full conversation 👉 https://mindspaninc.com/Behind-The-Vault-Creating-a-Community-FI-CD-Marketplace-John-Blizzard-of-Seattle-Bank-and-CD-Valet.html

When called upon to transform an organization, it's often a delicate and ever-changing balancing act. This requires delivering outcomes that not just meet expectations but will win in the market and operate within the realities of the institution's resources and capabilities.

In this episode, we sit down with Kevin Miller, CEO of Travis Credit Union, to discuss their journey of such an effort. Kevin walks through the ambitious goals for the CU and its approach to people, processes, and technology. He shares insights and lessons learned almost 3 years into the process.

The full episode 👉 https://mindspaninc.com/Behind-The-Vault-Redesigning-the-Institution-at-Travis-Credi-Union-with-Kevin-Miller.html

"𝙒𝙚 𝙝𝙖𝙙 𝙖𝙡𝙡 𝙤𝙪𝙧 𝙚𝙢𝙥𝙡𝙤𝙮𝙚𝙚𝙨 𝙩𝙚𝙨𝙩. 𝙒𝙚 𝙬𝙖𝙣𝙩𝙚𝙙 𝙩𝙤 𝙢𝙖𝙠𝙚 𝙨𝙪𝙧𝙚 𝙤𝙪𝙧 𝙩𝙚𝙖𝙢 𝙠𝙣𝙚𝙬 𝙩𝙝𝙞𝙨 𝙥𝙧𝙤𝙙𝙪𝙘𝙩 𝙗𝙚𝙘𝙖𝙪𝙨𝙚 𝙬𝙝𝙚𝙣 𝙮𝙤𝙪'𝙧𝙚 𝙨𝙞𝙩𝙩𝙞𝙣𝙜 𝙖𝙘𝙧𝙤𝙨𝙨 𝙛𝙧𝙤𝙢 𝙖 𝙢𝙚𝙢𝙗𝙚𝙧, 𝙩𝙝𝙚𝙮 𝙬𝙖𝙣𝙩 𝙩𝙤 𝙠𝙣𝙤𝙬 𝙩𝙝𝙖𝙩 𝙮𝙤𝙪 𝙪𝙣𝙙𝙚𝙧𝙨𝙩𝙖𝙣𝙙 𝙞𝙩."

Being led by the needs of your customers and members is a given. Being confident of what those needs are is another matter. And making big bets on things like your digital experience is increasingly becoming make or break for an institution's relevance.

Addition Financial Credit Union COO Kevin Dougherty shares how their team turned member insights into actionable requirements, avoiding costly missteps and building features their members truly needed. Kevin shares their member-first approach to digital transformation, where extensive surveys and feedback loops created the roadmap for their success.

The full conversation 👉 https://mindspaninc.com/Behind-The-Vault-Building-Digital-Strategy-on-Feedback-with-Addition-Financial-Kevin-Dougherty.html

"𝙏𝙝𝙚𝙮 𝙛𝙞𝙣𝙙 𝙩𝙝𝙚 𝙤𝙣𝙚 𝙩𝙝𝙖𝙩'𝙨 𝙥𝙧𝙤𝙙𝙪𝙘𝙞𝙣𝙜 𝙩𝙝𝙚 𝙢𝙤𝙨𝙩 𝙝𝙖𝙧𝙢, 𝙩𝙝𝙚𝙮 𝙚𝙭𝙚𝙘𝙪𝙩𝙚 𝙖𝙣 𝙚𝙭𝙖𝙢𝙞𝙣𝙖𝙩𝙞𝙤𝙣 𝙞𝙣𝙩𝙤 𝙩𝙝𝙖𝙩 𝙞𝙣𝙨𝙩𝙞𝙩𝙪𝙩𝙞𝙤𝙣 𝙖𝙣𝙙 𝙩𝙝𝙚𝙮 𝙘𝙤𝙢𝙚 𝙞𝙣 𝙬𝙞𝙩𝙝 𝙧𝙚𝙘𝙚𝙞𝙥𝙩𝙨. 𝘽𝙪𝙩 𝙮𝙚𝙩 𝙄 𝙘𝙖𝙣 𝙩𝙚𝙡𝙡 𝙮𝙤𝙪 𝙩𝙤𝙙𝙖𝙮 𝙬𝙝𝙚𝙧𝙚 𝙩𝙝𝙚 𝙢𝙤𝙨𝙩 𝙧𝙞𝙨𝙠 𝙞𝙨 𝙞𝙣 𝙩𝙝𝙚 𝙢𝙖𝙧𝙠𝙚𝙩𝙥𝙡𝙖𝙘𝙚 𝙗𝙖𝙨𝙚𝙙 𝙤𝙣 𝙘𝙤𝙣𝙨𝙪𝙢𝙚𝙧 𝙨𝙚𝙣𝙩𝙞𝙢𝙚𝙣𝙩 𝙏𝙤𝙙𝙖𝙮, 𝙖𝙣𝙙 𝙩𝙝𝙖𝙩'𝙨 𝙬𝙝𝙖𝙩 𝙩𝙝𝙚 𝘾𝙁𝙋𝘽 𝙞𝙨 𝙡𝙤𝙤𝙠𝙞𝙣𝙜 𝙖𝙩."

How is fintech changing financial regulation, and what does it mean for your institution? In this episode of Behind the Vault, Jim McCarthy draws on his unique experience as a founding member and former regulator to help us understand where consumer financial regulation is headed.

The full conversation 👉 httsp://mindspaninc.com/Behind-The-Vault-Staying-Ahead-of-Regulatory-Change-Insights-from-Jim-McCarthy.html

"𝙏𝙝𝙚𝙧𝙚 𝙬𝙚𝙧𝙚 𝙨𝙤𝙢𝙚 𝙩𝙝𝙞𝙣𝙜𝙨 𝙩𝙝𝙖𝙩 𝙬𝙚𝙧𝙚 𝙩𝙚𝙘𝙝𝙣𝙤𝙡𝙤𝙜𝙮, 𝙨𝙤𝙢𝙚 𝙩𝙝𝙞𝙣𝙜𝙨 𝙬𝙚𝙧𝙚 𝙤𝙥𝙚𝙧𝙖𝙩𝙞𝙤𝙣𝙖𝙡, 𝙖𝙣𝙙 𝙨𝙤𝙢𝙚 𝙩𝙝𝙞𝙣𝙜𝙨 𝙩𝙝𝙖𝙩 𝙬𝙚𝙧𝙚 𝙨𝙖𝙡𝙚𝙨 𝙤𝙧 𝙨𝙚𝙧𝙫𝙞𝙘𝙚. 𝘽𝙪𝙩 𝙬𝙚 𝙧𝙚𝙖𝙡𝙡𝙮 𝙝𝙖𝙙 𝙩𝙤 𝙥𝙪𝙩 𝙩𝙝𝙚 𝙘𝙡𝙞𝙚𝙣𝙩'𝙨 𝙣𝙚𝙚𝙙𝙨 𝙞𝙣 𝙩𝙝𝙚 𝙝𝙞𝙜𝙝𝙚𝙨𝙩 𝙥𝙧𝙞𝙤𝙧𝙞𝙩𝙮 𝙗𝙪𝙘𝙠𝙚𝙩 𝙖𝙣𝙙 𝙗𝙪𝙞𝙡𝙙 𝙩𝙝𝙖𝙩 𝙤𝙢𝙣𝙞-𝙘𝙝𝙖𝙣𝙣𝙚𝙡 𝙚𝙭𝙥𝙚𝙧𝙞𝙚𝙣𝙘𝙚 𝙬𝙝𝙚𝙧𝙚 𝙩𝙝𝙚 𝙘𝙡𝙞𝙚𝙣𝙩 𝙘𝙤𝙪𝙡𝙙 𝙞𝙣𝙩𝙚𝙧𝙖𝙘𝙩 𝙬𝙞𝙩𝙝 𝙪𝙨 𝙝𝙤𝙬 𝙩𝙝𝙚𝙮 𝙬𝙖𝙣𝙩𝙚𝙙 𝙩𝙤."

On this episode of the Behind the Vault podcast, we talk with @/sandyspringbank Chief Digital Officer Chris Orr, and Director of Omni-Channel Strategy Jeffrey Weidley. Chris and Jeff share their unique experience of pairing in leadership through the comprehensive and rapid digital transformation of the institution.

The full discussion 👉 https://mindspaninc.com/Behind-The-Vault-The-Transformed-Banking-Experience-Sandy-Spring-Bank.html

𝘼𝙩 𝙞𝙩𝙨 𝙘𝙤𝙧𝙚, 𝙙𝙚𝙨𝙞𝙜𝙣 𝙩𝙝𝙞𝙣𝙠𝙞𝙣𝙜 𝙞𝙨 𝙗𝙪𝙞𝙡𝙩 𝙖𝙧𝙤𝙪𝙣𝙙 𝙖 𝙨𝙚𝙚𝙢𝙞𝙣𝙜𝙡𝙮 𝙪𝙣𝙪𝙨𝙪𝙖𝙡 𝙥𝙖𝙞𝙧𝙞𝙣𝙜. 𝘿𝙞𝙨𝙘𝙞𝙥𝙡𝙞𝙣𝙚 𝙖𝙣𝙙 𝙚𝙢𝙥𝙖𝙩𝙝𝙮. 𝙍𝙖𝙩𝙝𝙚𝙧 𝙩𝙝𝙖𝙣 𝙖𝙣 𝙖𝙛𝙩𝙚𝙧𝙩𝙝𝙤𝙪𝙜𝙝𝙩 𝙤𝙧 𝙡𝙤𝙨𝙩 𝙞𝙣 𝙖 𝙡𝙞𝙨𝙩 𝙤𝙛 𝙤𝙩𝙝𝙚𝙧 𝙧𝙚𝙦𝙪𝙞𝙧𝙚𝙢𝙚𝙣𝙩𝙨, 𝙘𝙪𝙨𝙩𝙤𝙢𝙚𝙧 𝙣𝙚𝙚𝙙𝙨 𝙩𝙖𝙠𝙚 𝙘𝙚𝙣𝙩𝙚𝙧 𝙨𝙩𝙖𝙜𝙚 𝙖𝙣𝙙 𝙥𝙪𝙨𝙝 𝙮𝙤𝙪 𝙩𝙤𝙬𝙖𝙧𝙙𝙨 𝙩𝙝𝙚 𝙚𝙭𝙥𝙚𝙧𝙞𝙚𝙣𝙘𝙚 𝙩𝙝𝙖𝙩 𝙨𝙩𝙖𝙣𝙙𝙨 𝙤𝙪𝙩. The full episode here 👉 http://mindspaninc.com/Behind-The-Vault-Design-Thinking-For-Community-FIs.html

"𝙒𝙝𝙤 𝙠𝙣𝙤𝙬𝙨 𝙩𝙝𝙚 𝙖𝙪𝙙𝙞𝙚𝙣𝙘𝙚 𝙗𝙚𝙩𝙩𝙚𝙧 𝙩𝙝𝙖𝙣 𝙖𝙣𝙮𝙤𝙣𝙚? 𝙄𝙩'𝙨 𝙣𝙤𝙩 𝙟𝙪𝙨𝙩 𝙩𝙝𝙚 𝙡𝙚𝙣𝙙𝙚𝙧 𝙤𝙧 𝙩𝙝𝙚 𝙗𝙪𝙨𝙞𝙣𝙚𝙨𝙨 𝙙𝙚𝙫𝙚𝙡𝙤𝙥𝙢𝙚𝙣𝙩 𝙤𝙛𝙛𝙞𝙘𝙚𝙧. 𝙄𝙩'𝙨 𝙩𝙝𝙚𝙨𝙚 𝙛𝙤𝙡𝙠𝙨 𝙬𝙝𝙤 𝙝𝙖𝙫𝙚 𝙩𝙝𝙚 𝙙𝙚𝙩𝙖𝙞𝙡𝙚𝙙 𝙙𝙖𝙩𝙖, 𝙩𝙧𝙖𝙣𝙨𝙖𝙘𝙩𝙞𝙤𝙣𝙖𝙡, 𝙘𝙪𝙨𝙩𝙤𝙢𝙚𝙧, 𝙖𝙣𝙙 𝙙𝙚𝙚𝙥 𝙙𝙚𝙢𝙤𝙜𝙧𝙖𝙥𝙝𝙞𝙘 𝙙𝙖𝙩𝙖 𝙩𝙝𝙖𝙩 𝙖𝙧𝙚 𝙖𝙗𝙡𝙚 𝙩𝙤 𝙙𝙧𝙞𝙫𝙚 𝙧𝙚𝙖𝙡 𝙗𝙪𝙨𝙞𝙣𝙚𝙨𝙨 𝙜𝙧𝙤𝙬𝙩𝙝."

In this episode of the Behind the Vault podcast, we hear from Jody Guetter, CFMP, Chief Marketing Officer at Nymbus, about the lessons learned in consumer engagement from a career in consumer brand marketing, community banking, and fintech. Jody shares insights on the evolution of marketing roles in community banking, the importance of data-driven strategies for growth, and the often missed uses of technology in marketing.

The full conversation here 👉 https://Mindspaninc.com/Behind-The-Vault-Marketing-as-a-Growth-Engine-Insights-from-Nymbus-Jody-Guetter.html

"𝙒𝙚 𝙘𝙖𝙣 𝙩𝙤𝙪𝙘𝙝 𝙥𝙚𝙤𝙥𝙡𝙚 𝙖𝙣𝙙 𝙘𝙤𝙢𝙢𝙪𝙣𝙞𝙩𝙞𝙚𝙨 𝙞𝙣 𝙢𝙖𝙣𝙮 𝙙𝙞𝙛𝙛𝙚𝙧𝙚𝙣𝙩 𝙬𝙖𝙮𝙨 𝙖𝙣𝙙 𝙨𝙪𝙘𝙘𝙚𝙨𝙨 𝙡𝙤𝙤𝙠𝙨 𝙙𝙞𝙛𝙛𝙚𝙧𝙚𝙣𝙩. 𝘼𝙣𝙙 𝙩𝙝𝙚 𝙘𝙤𝙣𝙫𝙚𝙣𝙩𝙞𝙤𝙣𝙖𝙡 𝙢𝙚𝙖𝙨𝙪𝙧𝙚𝙨 𝙤𝙛 𝙨𝙪𝙘𝙘𝙚𝙨𝙨, 𝙛𝙧𝙖𝙣𝙠𝙡𝙮, 𝙙𝙤𝙣'𝙩 𝙘𝙪𝙩 𝙞𝙩."

In this episode of Behind the Vault, we hear from Randell Leach, CEO of Beneficial State Bank. The FI is proving that banks can be profitable and purposeful. It has grown into a $1.5 billion CDFI while staying disciplined in the business it pursues and avoids and focused on accessibility to underserved communities in the US Northwest.

The full discussion 👉 https://mindspaninc.com/Behind-The-Vault-Aligning-Growth-and-Purpose-with-Beneficial-State-Bank-Randell-Leach.html

"𝙔𝙤𝙪 𝙘𝙤𝙪𝙡𝙙 𝙝𝙖𝙫𝙚 𝙩𝙝𝙚 𝙗𝙚𝙨𝙩 𝙫𝙚𝙣𝙙𝙤𝙧𝙨, 𝙮𝙤𝙪 𝙘𝙖𝙣 𝙝𝙖𝙫𝙚 𝙚𝙫𝙚𝙧𝙮𝙩𝙝𝙞𝙣𝙜 𝙩𝙝𝙚 𝙬𝙖𝙮 𝙩𝙝𝙖𝙩 𝙮𝙤𝙪 𝙬𝙤𝙪𝙡𝙙 𝙪𝙡𝙩𝙞𝙢𝙖𝙩𝙚𝙡𝙮 𝙡𝙞𝙠𝙚 𝙞𝙩, 𝙗𝙪𝙩 𝙮𝙤𝙪 𝙘𝙖𝙣'𝙩 𝙜𝙤 𝙖𝙣𝙮 𝙛𝙖𝙨𝙩𝙚𝙧 𝙩𝙝𝙖𝙣 𝙩𝙝𝙚 𝙦𝙪𝙖𝙡𝙞𝙩𝙮 𝙖𝙣𝙙 𝙩𝙝𝙚 𝙨𝙩𝙖𝙩𝙚 𝙤𝙛 𝙮𝙤𝙪𝙧 𝙙𝙖𝙩𝙖"

On this episode of the Behind the Vault Podcast, Michael Daum, Chief Marketing Officer of Golden 1 Credit Union, shares his fresh perspective on driving change at one of America's largest credit unions. As a recent addition to the $20B+ institution, Mike offers unique insights on modernizing a 91-year-old organization while preserving its core values.

The full conversation: http://mindspaninc.com/Behind-The-Vault-Leading-Innovation-with-Golden-1-Credit-Union-Mike-Daum.html

"𝙏𝙝𝙚 𝙛𝙧𝙖𝙢𝙚𝙬𝙤𝙧𝙠𝙨 𝙬𝙚 𝙙𝙚𝙫𝙚𝙡𝙤𝙥𝙚𝙙 𝙙𝙞𝙘𝙩𝙖𝙩𝙚 𝙝𝙤𝙬 𝙬𝙚 𝙬𝙖𝙣𝙩 𝙩𝙝𝙖𝙩 𝙘𝙪𝙨𝙩𝙤𝙢𝙚𝙧 𝙚𝙭𝙥𝙚𝙧𝙞𝙚𝙣𝙘𝙚 𝙩𝙤 𝙗𝙚 𝙚𝙫𝙚𝙧𝙮 𝙩𝙞𝙢𝙚. 𝘼𝙣𝙙 𝙩𝙝𝙚 𝙘𝙧𝙚𝙖𝙩𝙚𝙙 𝙩𝙝𝙚 𝙬𝙞𝙣𝙣𝙞𝙣𝙜 𝙘𝙪𝙨𝙩𝙤𝙢𝙚𝙧 𝙛𝙚𝙚𝙙𝙗𝙖𝙘𝙠 𝙡𝙤𝙤𝙥𝙨."

In this episode of Behind the Vault, Phil Suckow, VP of Innovation at , challenges that assumption by sharing how a 60-year-old Wisconsin community bank transformed itself into a digital banking pioneer.

Full discussion-> https://mindspaninc.com/Behind-The-Vault-Digital-Innovation-Disciplines-with-IncredibleBanks-Phil-Suckow.html

"𝘼𝙄 𝙙𝙤𝙚𝙨𝙣'𝙩 𝙘𝙝𝙖𝙣𝙜𝙚 𝙤𝙪𝙧 𝙘𝙤𝙧𝙚 𝙢𝙞𝙨𝙨𝙞𝙤𝙣, 𝙗𝙪𝙩 𝙞𝙩 𝙙𝙤𝙚𝙨 𝙜𝙞𝙫𝙚 𝙪𝙨 𝙖 𝙣𝙚𝙬 𝙬𝙖𝙮 𝙩𝙤 𝙙𝙚𝙡𝙞𝙫𝙚𝙧 𝙞𝙩."

In this episode of Behind the Vault, we hear from Benjamin Maxim, the Chief Innovation Officer of MSU Federal Credit Union. While every innovation discussion inevitably touches AI, we hear Ben’s perspective on the misses and hits the CU, and its wholly owned CUSO, the Reseda Group, has had to get real returns from AI in its operations.

The full conversation 👉 https://mindspaninc.com/Behind-The-Vault-The-Practical-Application-of-AI-for-Community-FIs-Today--with-Ben-Maxim-of-MSUFCU.html