Xplor Spot

Thank you, Cleaner Conversations for the great conversation and for highlighting the industry we serve!

What happens when someone goes from working inside a dry cleaner to helping lead one of the most widely used technology platforms in the industry?

This week on Cleaner Conversations, we sat down with Nicole Kirby, General Manager at Xplor Spot.

Nicole has spent nearly two decades at Spot and has been inside thousands of dry cleaning operations along the way. That gives her a pretty unique perspective on what successful cleaners do differently, why change is so hard, and where technology can actually make an operator’s life easier.

We talked about:

• Going from paper tags to heat seals
• Automation and labor-saving technology
• AI and what it could mean for garment detailing and support
• Why pickup and delivery still has so much room to grow
• Industry consolidation
• What Spot learned from launching new technology
• Why company culture is one of the biggest differences between struggling and successful operators
• And a few crazy dry cleaning stories from Nicole’s 20+ years in the industry 😂

One thing I appreciated about this conversation is that Nicole has actually been in the stores. She understands that technology can look great on a screen, but if it doesn’t solve a real problem for the operator or the employee using it every day, it doesn’t matter.

🎙️ Nicole Kirby: From the Counter to Leading Xplor Spot

New Cleaner Conversations episode is live @ https://youtu.be/r8NJp77quoo?si=hEc1yKeCyAjKGIQC

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Such a fantastic time at this year's Spot User Conference! Thank you, Christopher White, and all of our other amazing panelists for being a huge part of the event!

Thank you to Spot for inviting our founder, Chris White, to be part of the panel and for more than 25 years of supporting the mission of America’s Best Cleaners.

It was great to connect with affiliates committed to continuous improvement, sharing best practices, and leveraging technology to strengthen their businesses. Together, we continue to raise the standard for garment care excellence.

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Ready for software that grows with your business?

Make the switch to Xplor Spot and spend less time managing your operations and more time growing your business.

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We're excited to announce that we'll be exhibiting at the 2027 Clean Show! 🎉

We can't wait to see you at Booth #3819!!