DC Computers

There is an electrical issue effecting our nachusa tower site - we should have the equipment back online shortly

Update: All outages have been resolved

We are investigating weather related outages in the Polo, Shannon and Lanark areas.

We are investigating several weather related outages.

One tower site west of Shannon had the structure damaged and will require extensive repairs. We will post updates as we restore services

Update: All services should be fully restored.

A large tree just fell on the power and fiber lines outside our office. We are switching everything over to backup connections now and should have service restored shortly.

Our office will be closing at 3pm today due to the weather

Our office will be closing at noon today (12/29/23) and reopening Tuesday 1/2/24 at 9AM

Our office will be closed from noon on Friday December 22nd until 9AM on Tuesday December 26th

Update: most major outages have been resolved. We will continue working the smaller outages to resolve them asap.

There are weather related outages in the following areas, we are working to correct the outages as fast as possible:

North West of Polo
East of Polo/North of Grand Detour
North of Woosung - Back online
Amboy/Sublette - Back online
Normandy/Walnut
Deer Grove
Nachusa - Back online
Rock Nation/RT 2 North of Grand Detour - Back online

Update: All services back online.

There is an outage in in the Sterling area - we should have everything resolved shortly.

For our customers with ASUS routers that have no internet, or internet that only works for 5-10 minutes after power cycling your router: We have implemented a fix to correct the issue.

Please unplug your ASUS router AND the power supply for the dish (small, white box near router) from power for 30 seconds and plug back in. If you regain internet service, but lose it again you will need to follow an update procedure, please send us a direct message for instructions.

We have identified the cause of the issue as the following: Approximately 5:30AM CST on 5/17/23 ASUS pushed a non firmware update that is causing routers to lock up within 5 minutes of booting up, immediately after synchronizing their date and time. Unless they are on the very latest firmware version.

New updated tower map - Over the last several months we have added nearly 15 new tower locations! We now have much more coverage in and around the Morrison, Prophetstown, Hooppole, Walnut and Sheffield!

Follow this link to submit a survey request to verify availability at your location: https://www.dccomp.net/request-survey/

New tower now online south west of Prophetstown! If your house is within the blue circle then you have a good shot at getting service! Please fill out the form below to check your exact location and/or sign up for the service.

https://www.dccomp.net/request-survey/