Centennial State Insurance Agency

Did you know your windshield is actually a structural part of your car?

In this episode of Behind the Small Business, Kevin Dandino sits down with Gary Duncan — owner of The Chip Repair Man and a 38-year auto glass pro who's been a small business owner since 2004.

Gary breaks down some surprising stuff:
Your windshield helps hold the roof up in a rollover — and your airbag deploys off the glass
A $150 chip repair can save you a $700–$2,000 windshield replacement
How COVID actually made his business BUSIER
Why he refuses to hide in the office instead of meeting customers face-to-face
The hard truth about an unregulated industry full of "side-of-the-road" techs
Where AI fits in — even for a self-described non-techie owner

Whether you're dreaming of starting your own business or you've just been ignoring that little crack in your windshield… this one's for you. 👀

Need Gary? The Chip Repair Man — Highlands Ranch & Denver metro mobile service: 303-901-8226 (Find him on Facebook: The Chip Repair Man)

🎙️ Are YOU a small business owner? Come share your story on the podcast — free publicity, no strings attached! Drop a comment or message us and we'll get you on a future episode.

This episode is brought to you by Centennial State Insurance Agency. Looking for a personal or business insurance quote? Get the right coverage without overpaying. 📞 303-838-0554

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Since COVID, business and everyday life have leaned hard into tech and online communication. That shift has opened a ton of doors for small business owners, but it also makes it easy to forget how powerful real, in-person connection can be for building trust, community, and long-term customers.

In this episode of “Behind the Small Business,” Kevin sits down with Brian Prescott, owner of Colorado Real Estate Coalition, to talk about how he blends technology, social media, and good old-fashioned face-to-face relationships to grow his business. Brian has no problem using digital tools to get attention, but he’s very intentional about showing up in person, shaking hands, and being present in his community—and he shares how that mindset has changed his business.

If you’re a long-time small business owner or just starting to dream about launching your own thing, this conversation is full of practical lessons, mindset shifts, and real-world examples you can use right away. Plug in, take some notes, and see how you can use both tech and in-person connection to move your business forward.