Mediu, LLC

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How to Drive More Phone Call Conversions & Boost Your ROI - Search Engine Journal Here's why marketers should start tracking phone call conversions driven by their digital ad campaigns and how they can make the most out of call analytics.

When customer service sucks MOST companies offering services and products would often have customer service protocols and customer relations management (CRM) guidebook and software. Customer service is the “provision of service to customers before, during and after a purchase”. The perception of success of such interactions is...

August Employee Spotlight! - Kossi Noameshie

August Employee Spotlight! - Kossi Noameshie - Mediu | Innovation that Inspires At Mediu, we pride ourselves on our dedicated employees, as they are the backbone of our organization. We want to give our customers and partners an opport

Optimize your Workforce for the Omnichannel Revolution http://p0.vresp.com/4y5KvF

Optimize your Workforce for the Omnichannel Revolution Whether your customer contacts you on the phone or through a web chat, they do not want to hear that they have to wait 26 minutes because the only resource who is skilled and scheduled to handle their request is unavailable. Download this eBook to learn:

Get the infographic - Make Sure Your Customer Service is Millennial Ready

Make Sure Your Customer Service is Millennial Ready - Mediu | Innovation that Inspires With Millennials making up a large consumer demographic, businesses need to review how to approach these customers. Millennials will take their business to a competitor if a company does not meet their expectations and will stop doing business with a brand even over a single bad experience with cust...

Why protecting data is key in retail customer experience Tim Critchley, Semafone CEO, explains why retailers, to protect customers' most sensitive data and their brand reputation, must step up data security efforts or risk losing customer trust, patronage and business.

Omnichannel Haters: Why Aren’t Retailers Implementing Omnichannel Strategies? | Emarsys Omnichannel marketing is all the rage, yet some retailers aren't implementing it. Why not? Omnichannel is not a quick or easy proposition.

Here are some reasons why working with a Genesys Value Added Reseller (VAR) might be a good fit for your .

Genesys Value Added Reseller: 5 Advantages to Working With a VAR - Mediu | Innovation that Inspires In order to operate the most productive, cost efficient and customer focused contact center, you need to have the best technologies in place. Mediu is an A

This is why it’s so important to audit the member experience - CUInsight According to a Walker study cited on superoffice.com, 86 percent of buyers will pay more for a better customer experience.  Aberdeen Group research published on Fonolo.com claims that “companies with the strongest omni-channel customer engagement strategies retain an average of 89 percent of their c...

In case you missed Genesys CX17 this year, hear are some highlights!

Mediu’s 7 Topic Highlights From First Ever Genesys CX17 Conference - Mediu | Innovation that Inspires Mediu was proud to be part of Genesys’ first ever CX17 Conference in Indianapolis on May 22 – May 25. This premier customer experience conference is the fi

How Microservices Can Transform Omnichannel Retail and Unlock Growth Kelly Goetsch, Chief Product Officer at commercetools discusses how microservices can help brands and retailers unlock omnichannel growth, boost margins and drive profitability