Prodigy Placements

Large Educational Company in search of New Grads to work remote! Hours are M-F 9-6pm Pay : From $17.00/hour $18.00/hr with college degree.

You will be working with potential students to assist them in getting enrolled into a desired degree program.

Handle incoming calls, screen and transfer to correct department
Must be able to make outbound calls to potential students
Multi task between phone calls and documenting in the system'
Must have strong customer service phone experience
Experience working in Microsoft Office and have experience with large in house systems
Must be pleasant, professional and helpful
Anticipating mid December, but pending official start date,. We are interviewing immediately and giving offers quickly.

Role is 100% remote and company will send laptop with 1 monitor, headset, wires and mouse to each employee.

****Must have inbound/outbound call center customer service experience to be considered****

Prodigy Placements in Dallas is looking for qualified Customer Service Representatives to work for a company located in Garland. The position is remote and it involves working in a high volume call center, responding to inbound customer calls and emails, basic math such as calculating refund amounts, problem solving, and processing shipping of products.

Job Duties:

• High volume call handling in a customer service environment

• High volume emails, read and respond quickly, professionally, and with accurate information

• Ability to think quickly, work under pressure, and succeed in a high volume environment

• Ability to creatively problem solve and exhibit sound, independent judgment to take care of customer needs

• Be flexible and adaptable, provide assistance to other Customer Service Reps, as needed

Position Requirements:

• Professional, enthusiastic, positive, and outgoing attitude

• Must have call center customer service experience

• Excellent computer skills, using multiple software systems

• Must be adept at basic math calculations and processing calculations accurately, but quickly

• Excellent oral and written communication skills, especially on the phone

• Punctual and reliable

All candidates will be required to pass background and drug screenings as well as meet the minimum requirements for typing and basic math skills. If this sounds like the job for you, apply today!

Hours: Mon – Fri 8-5 Work remotely

Pay: $15/hr. (Bilingual English/Spanish $16.00/hr.)

We are looking to hire a Collection Supervisor. The Collection Supervisor will be responsible for notifying or locating customers with delinquent consumer accounts and attempts to collect and secure payments from debtors for creditors.

PERM ROLE! $60-75k + bonus | 3rd party collections

Job Duties:

Makes a minimum number of telephone calls as assigned by the department manager each workday to consumers
Assists department manager in the completion of related documents and paperwork
Handling escalated calls if needed
Maintaining accurate collection notes on past due accounts
Providing general supervision and training of a collection floor
Operating a collections database in a Windows-based operating system
Communicating professionally with consumers and team members
Coordinating supervisor duties
Evaluating and monitoring employee’s performance
Oversees the staff in the absence of the Manager
Familiarizes self with the collection policies and procedures established by the Company
Accepts payment via telephone, credit cards, Western Union, or other promises for payment.
Records payment information
Complies with FDCPA laws and regulations (consumer collector)
Updates the department manager on client requests, problems or issues.
Monitors and directs subordinate staff. Assists in supervising training and monitoring debt collectors in the performance of their duties.
Other related duties as needed and as assigned by supervisor and/or manager

Our Client is looking for a Collection Specialists to join the team.

Collections Specialist $18.00 - $20.00/hour DOE

BASIC FUNCTION: Responsible for reaching out to customers to collect payment for overdue bills or other payments. Acts as the liaison between creditors and customers and manages overdue accounts.

Pay rate: $18.00 to $20.00 DOE + $850 quarterly bonus

JOB RESPONSIBILITIES:

•Collections calls and/or correspondence in a fast-paced, goal-oriented collections department
•Provide customer service regarding collection issues, request customer refunds, request and review account adjustments, resolve client discrepancies and short payments
•Escalated collections on accounts aged at over 120 days
•Responsible for monitoring and maintaining assigned accounts
•Accountable for reducing delinquency for assigned accounts
•Initiate repossession proceedings or disconnect service
•Perform other assigned tasks and duties necessary to support the Collections Team
•Establish and maintain effective and cooperative working relationships with internal departments

ESSENTIAL REQUIREMENTS:

2 or more years of collections experience or high volume call center experience
Knowledge of Billing and Collections procedures preferred but not required
Accounts Receivable knowledge/experience.
Strong attention to detail, goal oriented.
Excellent written and verbal communication abilities.
Ability to prioritize and manage multiple responsibilities.
Knowledge of Microsoft (Outlook, Excel, Word).
Ability to work independently and to adapt to a changing environment.
Self-disciplined and capable of identifying and completing critical tasks independently and with a sense of urgency.
Patience and ability to manage stress.
Problem-solving skills.
Must be able to pass pre-employment tests, including background check, MVR check and drug screen.

Large Educational Company in search of New Grads to work remote! Hours are M-F 9-6pm Pay : $17.00/hour to 18.00/hour. Dec 13th start date!

You will be working with potential students to assist them in getting enrolled into a desired program.

Handle incoming calls, screen and transfer to correct department
Must be able to make outbound calls to potential students
Multi task between phone calls and documenting in the system'
Must have strong customer service phone experience
Experience working in Microsoft Office and have experience with large in house systems
Must be pleasant, professional and helpful
New training class starts Dec 13th. We are interviewing immediately and giving offers quickly. We have 12-14 openings

Role is 100% remote and company will send laptop with 1 monitors, headset and mouse to each employee.

Team Lead: Escalates and resolve collections issues. Manage relationships with customers to ensure timely payment on account balances. Acts as a liaison between the customer and Company to facilitate resolution of issues causing payment delays.

**You need to have 5+ years of collections experience including interaction with a large customer base and 3-5 years of leadership experience.

Pay rate: $25.00hr/ plus quarterly bonus

RESPONSIBILITIES:

• Deescalate issues and disputes internally and externally
• Able to complete tasks and lead team in fast paced environment
• Independently lead team meetings with customers and sales
• Completion of projects in a timely manner as outlined
• Participate in data maintenance and projects as needed
• Set and monitor monthly KPI’s
• Provide weekly updates to Manager
• Trains team members on daily tasks
• Monitor and ensure goals are met
• Partner with Management to improve collections
• Responsible for monitoring, managing and maintaining assigned accounts
• Accountable for reducing delinquency of assigned accounts
• Establish and maintain strong customer relationships
• Make collection calls and send correspondence in a fast paced, goal-oriented collections department
• Initiate repossession proceedings or disconnect service
• Full cycle AR (Quote to Cash) experience a plus
• Provide excellent customer service regarding collection issues, request customer refunds, request and review account adjustments, resolve client discrepancies and short payments
• Work overtime as needed
• Perform other assigned tasks and duties necessary to support the Collections Team

QUALIFICATIONS:
• 5+ years of collections experience including interaction with a large customer base
• 3-5 years of leadership experience
• Experience of managing a team (5+)
• Knowledge of Billing and Collections procedures
• Accounts Receivable knowledge/experience
• Strong attention to detail, goal oriented
• Excellent written and verbal communication abilities

Our Client is looking for a Collection Specialists to join the team.

Collections Specialist

BASIC FUNCTION: Responsible for reaching out to customers to collect payment for overdue bills or other payments. Acts as the liaison between creditors and customers and manages overdue accounts.

Pay rate: $18.00 to $20.00 DOE + $850 quarterly bonus

JOB RESPONSIBILITIES:

•Collections calls and/or correspondence in a fast-paced, goal-oriented collections department
•Provide customer service regarding collection issues, request customer refunds, request and review account adjustments, resolve client discrepancies and short payments
•Escalated collections on accounts aged at over 120 days
•Responsible for monitoring and maintaining assigned accounts
•Accountable for reducing delinquency for assigned accounts
•Initiate repossession proceedings or disconnect service
•Perform other assigned tasks and duties necessary to support the Collections Team
•Establish and maintain effective and cooperative working relationships with internal departments

ESSENTIAL REQUIREMENTS:

2 or more years of collections experience or high volume call center experience
Knowledge of Billing and Collections procedures preferred but not required
Accounts Receivable knowledge/experience.
Strong attention to detail, goal oriented.
Excellent written and verbal communication abilities.
Ability to prioritize and manage multiple responsibilities.
Knowledge of Microsoft (Outlook, Excel, Word).
Ability to work independently and to adapt to a changing environment.
Self-disciplined and capable of identifying and completing critical tasks independently and with a sense of urgency.
Patience and ability to manage stress.
Problem-solving skills.
Must be able to pass pre-employment tests, including background check, MVR check and drug screen.
COMPANY OFFERS

· Hourly wage commensurate with experience plus quarterly bonus opportunity

· Tuition reimbursement

· Employee discounts on products and services

· Medical, vision, and dental insurance

· Short- and long-term, supplemental, and company-paid life insurance

· 401(k) retirement savings plan

Large Educational Company in search of New Grads to work remote! Hours are M-F 9-6pm Pay : From $17.00/hour.

You will be working with potential students to assist them in getting enrolled into a desired degree program.

Handle incoming calls, screen and transfer to correct department
Must be able to make outbound calls to potential students
Multi task between phone calls and documenting in the system'
Must have strong customer service phone experience
Experience working in Microsoft Office and have experience with large in house systems
Must be pleasant, professional and helpful
Anticipating November 15, but pending official start date,. We are interviewing immediately and giving offers quickly.

Role is 100% remote and company will send laptop with 1 monitor, headset, wires and mouse to each employee.

Collections Specialist needed: Company is seeking several Collections Specialists with high volume expedience !!

BASIC FUNCTION: Responsible for reaching out to customers to collect payment for overdue bills or other payments. Acts as the liaison between creditors and customers and manages overdue accounts.

JOB RESPONSIBILITIES:

· Collections calls and/or correspondence in a fast-paced, goal-oriented collections department

· Provide customer service regarding collection issues, request customer refunds, request and review account adjustments, resolve client discrepancies and short payments

· Escalated collections on accounts aged at over 120 days

· Responsible for monitoring and maintaining assigned accounts

· Accountable for reducing delinquency for assigned accounts

· Initiate repossession proceedings or disconnect service

· Perform other assigned tasks and duties necessary to support the Collections Team

· Establish and maintain effective and cooperative working relationships with internal departments

ESSENTIAL REQUIREMENTS:

2 or more years of collections experience including interaction with a large customer base.
Knowledge of Billing and Collections procedures.
Accounts Receivable knowledge/experience.
Strong attention to detail, goal oriented.
Excellent written and verbal communication abilities.
Ability to prioritize and manage multiple responsibilities.
Knowledge of Microsoft (Outlook, Excel, Word).
Ability to work independently and to adapt to a changing environment.
Self-disciplined and capable of identifying and completing critical tasks independently and with a sense of urgency.
Patience and ability to manage stress.
Problem-solving skills.
Must be able to pass pre-employment tests, including background check, MVR check and drug screen.
COMPANY OFFERS

· Hourly wage commensurate with experience plus quarterly bonus opportunity

· Tuition reimbursement

· Employee discounts on products and services

· Medical, vision, and dental insurance

· Short- and long-term, supplemental, and company-paid life insurance

· 401(k) retirement savings plan