Working Title Consulting

Customer Service matters across many industries. Our team is available for coaching your team.

“As first time home buyers, my fiancé and I were very nervous about choosing the right realtor. We worried that we would be taken advantage of, or worse, talked/pressured into something we didn't want. After meeting Susan, all of our fear and hesitation were gone. She was so kind, genuine, and hardworking; she really went out of her way to put our interests and needs first. When we decided to build a house she was there every step of the way. She attended every meeting and walkthrough. She even gave us recommendations for lawn care, pest control, and house cleaning. Susan goes above and beyond!! She never ever put her business needs above our needs. There are so many amazing things I could say, but the only one that matters is that if she is your realtor, you will be happy!! - Testimonial for Susan Gregson at Ebby Halliday Realtors By Kara Shapiro & Aaron Factor

Robinette's is an apple farm that was founded in 1911 in Grand Rapids, Michigan. Today was the owner's 90th birthday celebration. He was the 2nd generation to run it. The company which has since expanded to include a store, restaurant, winery and local landmark. The 4th generation is running it now and training the 5th generation to run it into the next 100 years.

Please take a moment to watch Jim's video with his oldest son as he talks about his grandfather starting the business.

Whether your service business is family run or you just want to insure it is around in 100 years, our team of service industry veterans can help you create an unique strategy to engage and retain your customer base. Creating experiences and connecting with your customer creates value. It allows you to compete on a new playing field that goes beyond price, products and promotions. It is what makes businesses become legends in their customer's eyes.

Sometimes customer service takes on a little different spin, great job connecting with the residents of Michigan that have great pride in their state. The proceeds going to preserve Michigan's shoreline and all its beauty makes it an even stronger connection.

Labatt now selling cans featuring Michigan-themed designs Labatt USA launched the limited edition cans in May.

Customer service should began and end with EVERY customer, EVERY location, EVERY time, your customer does not know if a location is corporate owned or franchised. And quite frankly, they shouldn't even know the difference.

"For the first time in my life, I went into a McDonald's that was filthy. The bathroom, the tables weren't clean, there was a 3' by 4' puddle of water by the counter. The associates including the manager had not even noticed. I walked out, I did not even buy my coke I came in for or use the restroom.
This is a location I have frequently visited over the last 13 years. It has never looked like this and I will likely never return."
-Mother, Dual income family of 5 in the Midwest Region

Just completed our first mystery shopping consulting project.....wonder what the chief merchant will think of our findings?

Dallas Named Best Place For Jobs, Finally Dethroning The Bay Area On Forbes List Five stories that have North Texas talking: Dallas overtakes San Francisco in Forbes best cities for jobs ranking; John Cornyn doesn’t want to lead the FBI

Thanks to everyone following us on this journey! Some exciting stuff is happening, all roles have been defined. Interviews are happening this week for senior leadership, then we will move on to our directors.
A little funny in researching office space in Dallas, I learned the actual building from the movie "Office Space" is leasing and uses the movie in their marketing.....
More updates to come, but we should be up and running in the next 45 days!

Even on a digital platform you can provide an amazing customer service experience, this very curated and unique suggested song list is the reason I keep returning to YouTube for my music 🎶 needs. When the algorithms work right they make you very relevant to your customers.

Our team of retail veterans, including several executives from multi-billion dollar websites (including kohls.com, jcp.com, michaels.com and landsend.com) are here to help you create an executable business plan to connect with you core customers. Our team of business analysts will keep an eye on your key metrics to make sure the strategy is working. This allows us to course correct our strategy to keep you nimble in the ever changing digital platform.

Employee engagement plays a key role in insuring your customers have an amazing experience. Make sure every associate who will engage with your customers is happy and takes pride in their jobs.
After over 20 years of business travel this is the first hand written note from a housekeeper I have ever received. Thanks Gloria for adding that little touch that makes me more likely to pick Holiday Inn Express DeForest - Madison North for my travel needs in the future!