Integramsp

We’re proud to share that our President, Jennifer Gilligan, has been named a 2026 MSP Titans of the Industry Finalist in the Woman Owned / Led category.

Jennifer has led IntegraMSP through a year of growth, change, and continued focus on our clients, our team, and the broader MSP community.

We’re especially proud to see her recognized alongside such an accomplished group of women leaders in the Channel.

Congratulations to Jennifer and all of this year’s finalists.

https://msptitansoftheindustry.com/2026-finalists/2026-woman-owned-led/

“We already use Claude.”

We hear this frequently from law firms — but using AI and having an AI strategy aren’t necessarily the same thing.

With questions emerging around Texas Bar guidance, AI-generated content, security and data handling, firms should know how their AI tools are actually being used.

Is it the right AI, in the right environment, for the right work?

We took a closer look:

https://www.integramsp.com/2026/09/15/we-already-use-claude/

A headline claiming AI could kill humanity landed in a group text—and naturally generated a few concerned reactions.

The warning behind it is real, but it involves the possible future development of artificial superintelligence—not the AI assistant helping draft your email today.

Still, there is an important lesson for businesses: AI capabilities are advancing quickly, and safeguards cannot be an afterthought.

Here’s what the headline actually means and what businesses should do now:

https://www.integramsp.com/2026/09/09/killer_ai/

AI assistants can help manage email, calendars, files and everyday business tasks. That convenience comes with a tradeoff: the more useful the assistant becomes, the more access it may require.

Before connecting one to company systems, make sure you understand what it can see, where your data is stored, whether retained information is actually deleted and what the tool can do without human approval.

Here are five questions every business should ask before handing AI the keys:

https://www.integramsp.com/2026/09/04/ai-assistant-security-risks-businesses/

It’s Feel Good Friday! This week, our team chose Payne & Blanchard, LLP for our client spotlight.

Van shared that their team is consistently welcoming, responsive and respectful of the work we do. That kind of communication makes technology partnerships stronger—and makes them a genuine pleasure to support.

Learn more about Payne & Blanchard: https://pandblaw.com/

What happens to your business when the AI or cloud platform your team uses every day suddenly becomes unavailable?

Recent outages involving Microsoft, OpenAI and Anthropic are reminding businesses that these platforms are no longer optional conveniences. They have become part of the infrastructure behind email, automation, development and customer service.

The technology may be new, but the lesson isn’t: Dependency requires a continuity plan.

Read the full article:
https://www.integramsp.com/2026/09/03/recent-outages-expose-risk/

Our team is aware of a major Microsoft 365 outage currently being widely reported. This has been on and off since yesterday.

Users may experience issues accessing Outlook, Teams, and other Microsoft 365 services.

The IntegraMSP team is monitoring the situation closely and will share relevant updates as Microsoft provides them.

Microsoft’s official service status:
https://status.cloud.microsoft/m365/serviceStatus

Growth doesn't happen by accident.

Join IntegraMSP President Jennifer Gilligan as she participates in the MSP Growth Stories track at the Kaseya Connect Edge Virtual Innovation Summit.

The discussion will focus on the operational decisions, automation strategies, and client retention efforts that are creating measurable results for MSPs today.

If you're looking for practical ideas rather than theory, this is a session you won't want to miss. Session is at 1:30P EST

Grab your free spot here: https://lp.kaseya.com/kaseya-connect-edge-virtual-innovation-summit

Sometimes the best business lessons come from messing around with something just to see if you can do it.

Our own Ethan Wooley used AI to build an application in his free time — and in the process learned a pretty important lesson:

Just because you CAN build something with AI doesn't necessarily mean you SHOULD.

Especially when that fun little experiment starts becoming something your business actually depends on.

Ethan shares what he learned — and why “it works” isn't always the same thing as “it's ready for business” — in today's op-ed:

https://www.integramsp.com/2026/08/27/your-new-business-app-built-with-popsicle-sticks-and-glue/

Talking about AI readiness is easy. Investing in the education required to create it is something else.

GTIA understands that AI literacy is quickly becoming essential across the technology industry. They believe in its importance enough that they made CompTIA AI Essentials training available to members at no additional cost.

That is meaningful industry leadership: not simply telling technology providers to prepare for AI, but investing in the education that helps us do it.

At IntegraMSP, we share that belief. Our entire team completed the course and earned their CompCert.

The goal is not to turn every employee into an AI expert overnight. It is to give our team a shared understanding of what AI can do, where it can fail, how to use it responsibly and when human judgment must remain firmly in charge.

That education helps our people use AI more thoughtfully. It also makes us better prepared to help our clients evaluate tools, recognize risks, establish guardrails and identify practical uses that support their businesses.

AI is moving quickly. Education is how we help our team—and our clients—move forward confidently and responsibly.

Thank you to GTIA and CompTIA for investing in the knowledge our industry needs.