CultureLab

"The rise of automation and the increased reliance on algorithms for high-stakes decisions such as whether someone gets insurance of not, your likelihood to default on a loan or somebody’s risk of recidivism means this is something that needs to be addressed. Even admissions decisions are increasingly automated – what school our children go to and what opportunities they have. We don’t have to bring the structural inequalities of the past into the future we create, but that’s only going to happen if we are intentional."

'A white mask worked better': why algorithms are not colour blind When Joy Buolamwini found that a robot recognised her face better when she wore a white mask, she knew a problem needed fixing

There is a need for more inclusion of marginalized communities in CX research and brand building. https://dangouldshow.tumblr.com/post/157734747259/episode-1-bridging-the-empathy-gap-with-kevin

The Dan Gould Show - Episode 1: Bridging the Empathy Gap with Kevin... Episode 1: Bridging the Empathy Gap with Kevin...

The CX Factor: The Traits CX Leaders Share Edition 3 | 2017

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CultureLab is cooking up some visual goodness for our client, Johnson Publishing. We do custom content for publishers.

We are so excited that CultureLab has landed Catholic Charities of Fort Worth as a new client. We have been contracted to do Customer Experience Research, and Outreach Strategy for this $35 million charity, one of the largest in North Texas.

5 Reasons Why Atlanta is a Game Changer http://bit.ly/2f5a3Vb

CultureLab’s 5 reasons why FX's Atlanta is a Game Changer | Afro Boho Snob Donald Glover’s Atlanta is a languid, mesmerizing and serendipitous content masterpiece that is steeped in the swirling brew of Unapologetic Blackness. The sho...

Rescuing Discarded Images of Everyday Black Life Zun Lee’s “Fade Resistance” aims to craft narratives of life’s moments from a collection of discarded images of African-American families.

Design Thinking Comes of Age

Black Influence Goes Mainstream in the U.S. The power of black influence is something businesses and content creators should consider when developing strategic marketing campaigns and programs not only for African-American audiences, but for the general population, too.

To-Do List for Social Media Managers [INFOGRAPHIC] Want to know what the to-do list of a successful social media manager looks like? Here’s an infographic based on Sprout Social’s Darryl Villacorta’s to-do list. It’s broken down into daily, weekly, monthly and quarterly tasks.