Tinnacity LLC
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Field Service Mobile Solution & Integration experts specializing in Material Handling and Industrial Equipment Service. More than an App!
25+ years experience in building and providing product solutions for the material handling and industrial equipment industry. Building solutions for you and by you!
🚀 Tinnacity Talks Web Series Episode 4 is LIVE on YouTube! 📺
What happens when a major power outage completely shuts down your main office, your internet, and your phone lines? If you are Jim Chaousis and the team at W.D. Matthews Machinery, you don't even blink.
In our latest web series episode, Jim sits down with Katie Duvall to discuss how shifting from legacy whiteboards and paper forms to a technician-centric digital toolkit has transformed their multi-state operation.
🌟 Episode Highlights You Don't Want to Miss:
The Ultimate Stress Test: Hear how nearly 50 field technicians kept serving customers seamlessly, without internet or office power.... thanks to mobile flexibility.
Boosting the Bottom Line: Discover how real-time part tracking pushed their already impressive first-time fix rate from 80% to a whopping 89%!
Eliminating the "Guesswork": Learn how moving away from 30-day-old data allowed their service managers to transition from reactive scrambling to proactive, day-to-day workforce management.
🔗 Watch the Full Episode Now: Link in the comments! 👇
06/16/2026
Next week, Tinnacity is headed to Warrendale, PA for the MHEDA NE Regional Summit! 📍
Our Director of Sales, Joe Hewis, will be on-site. We are particularly excited to connect with peers and discuss the key innovations that earned Tinnacity the prestigious 2026 MHEDA MVS (Most Valuable Supplier) award.
🤝 Attending the summit? Joe would love to connect, swap insights, and share how our award-winning tech is transforming the industry. Drop a comment below or send us a direct message to link up next Tuesday!
06/09/2026
We are thrilled to welcome our newest client, AAMHCO, to the Tinnacity family! 🎉
All American Material Handling (AAMHCO) is doing incredible work, and we are proud to support them with the digital tools they need to streamline operations and better serve their Florida community. We’re honored to help them build a stronger digital foundation! Welcome aboard, AAMHCO! 💪💚
If your First-Time Fix rate isn't where you want it to be, stop looking at your technicians and start looking at their tools. 🧰
Time spent hunting down manuals, guessing past service history, or calling the back office for asset details is time not spent wrenching.
See how Tinnacity Scan puts total asset transparency right into the hands of your field techs. Less guesswork, faster repairs, and zero wasted trips. 💪
05/28/2026
🛑 Stop wasting billable hours on administrative headaches. Between lost work orders, scribbled time cards, and digging for equipment history, your service van shouldn't double as a junk drawer. 🗄️❌
With Tinnacity we put your entire day into a single digital toolbox. 🛠️📱
✅ Real-time digital work orders
✅ Instant parts requests
✅ Mobile time cards
✅ On-the-go equipment history
Get the tools you need so you can focus on what you do best: fixing equipment and serving customers. ⏳🚀
🔗 See how Tinnacity upgrades your day: https://www.tinnacity.com/
05/25/2026
🇺🇸 This Memorial Day, Tinnacity remembers that throughout history, MILTECHs (Military Technicians) have been defined by Readiness at all costs. Their ultimate sacrifice ensured that the machinery of freedom never failed.
Long before the term Military Technician was formalized, these specialists, from 1776's battlefield armorers and 1944's forward radial engine mechanics in WWII, to today's cyber-physical MILTECHs, formed the unseen backbone of our freedom.
We are proud to support America's commercial field technicians, but today, we stand down to honor the generations of military technicians who laid the foundation for us all. We are profoundly grateful.🫡
05/21/2026
They say a good conference leaves you with a notebook full of strategies, but the best conferences leave you with a handful of unforgettable moments. Looking back at our final day at MHEDA we are walking away with both. 💚
John O'Leary - Live Inspired. TRULY blew the room away. It wasn't just an informational presentation... it was a deeply moving experience that left our entire team (and the rest of the room) completely inspired. 🙌🔥
MHEDA knows how to throw a closing party. From looking back at the week’s slideshow recap to the photo booths and incredible food, it was the perfect way to let loose and celebrate a successful week with the material handling community. 🎉
Sometimes, the best parts of a trip aren't on the official agenda. We ended up on the rooftop with our team and some incredible new friends, talking late into the night and reflecting on the history, journey, and future of Tinnacity. 🌆✨
You can plan out a itinerary down to the minute, but you can’t plan for those genuine, "forever" moments where team culture and industry friendships truly solidify. 🤝🌟
Thank you to the entire MHEDA organization, the organizers, and everyone who took the time to connect with us. We’re already looking forward to the next one! 🚀
🎙️ Tinnacity Talks: Episode 3 is Live!
We’re excited to release the latest episode of Tinnacity Talks, featuring Sheena Diviney, National Operations Manager at Clark Equipment New Zealand Ltd. 👷♀️⚙️
In this session, Sheena and our very own Katie Duvall discuss how moving away from manual paperwork has given their team the "breathing room" to focus on what matters.
In this episode, we cover:
✅ Eliminating "He-Said, She-Said": Using real-time visibility to drive technician accountability.
✅ Bridging the Gap: Connecting the frontline to the ERP to fuel company growth.
✅ Culture over Software: How removing communication bottlenecks improves branch relationships.
✅ Proactive Planning: Leveraging data to stay ahead of seasonal shifts and economic changes.
Sheena’s roadmap for scaling a service department through digital transformation is a must-watch for any service leader. 🤝🌟
Check out the full episode on YouTube, link in the comments! 👇
05/12/2026
New Client Alert: Toyota Nationwide Lift Trucks! 🚨🤝
Tinnacity is thrilled to partner with Toyota Nationwide Lift Trucks (NLT) to modernize their field operations across South Florida.
We’re honored to provide the world’s #1 forklift brand's dealers with the tech they need to stay ahead. Please join us in welcoming our newest client to the Tinnacity Family! 💚🎉
05/11/2026
We are thrilled to introduce the newest addition to the Tinnacity family, Mark Harshbarger! ✨ 👏Mark is joining as a Junior Software Engineer, bringing fresh energy and technical expertise to our development team. Please help us welcome him to the family! 💚🎉
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Columbus, OH
43221
Opening Hours
| Monday | 8am - 5pm |
| Tuesday | 8am - 5pm |
| Wednesday | 8am - 5pm |
| Thursday | 8am - 5pm |
| Friday | 8am - 5pm |