Black Pug Software

Are your units currently enjoying camp? Now is the perfect time to help them plan ahead. With our Site Saver feature, units can lock in their 2027 deposits today, ensuring their preferred spots are reserved well in advance.
Questions? We are here to help! Reach out in our forums, and our team will get you sorted.

We are feeling so incredibly grateful today. ❤️ Working with such amazing people is truly the best part of what we do! Thank you, Kali!

"I am writing to express our sincere appreciation for the exceptional service we have received from Black Pug. From the very beginning, their team has demonstrated an outstanding level of responsiveness, professionalism, and genuine care for our success.

Throughout our time working together, Black Pug has consistently answered our support questions with remarkable speed—often within the hour. This is a fantastic improvement over our last software system. This level of attentiveness has made an enormous difference for our Council and has given us tremendous confidence in the reliability of both the software and the people behind it.

Beyond the customer support experience, the Black Pug platform has exceeded our expectations. It not only meets all of our operational needs, but also provides thoughtful features and capabilities we did not even realize we needed. The software feels intentionally designed, intuitive, and empowering, allowing us to operate more efficiently than ever before.

Our transition to Black Pug was as smooth as we could have hoped for. Their team was present every step of the way, providing clear guidance, quick answers, and steady reassurance throughout the process. Any challenges that arose were handled promptly and professionally, and we never felt alone at any stage of the migration.

We are truly grateful for the partnership we’ve built with Black Pug. Their commitment to excellence—both in their product and in their customer care—has been evident from day one. It is rare to find a company so consistently responsive, supportive, and easy to work with.

Thank you, Black Pug, for your dedication and for making our experience such a positive one. We look forward to continuing this relationship for years to come."
- Kali T. — Outdoor Adventures Registration Specialist, Chief Seattle Council

Did you know about "Pugs & Coffee"?

A couple of times a month, we host a virtual coffee break designed just for councils! It’s a casual, low-pressure space to connect with our support team. Whether you have a quick question you’ve been meaning to ask, or you just want to pop in to say hello and see some friendly faces, our door is always open.

Not feeling chatty? No problem! You are more than welcome to just sit in, listen, and learn from the questions other members of our community are asking.

We want you to feel right at home with us. Keep an eye on the announcements board for our next invite!

What another incredible experience at the National conference!

A huge thank you to National for putting together such a fantastic event, and to all the councils who participated. It was wonderful to connect with so many of you. We're walking away with so much great information and new ideas to bring home.

Special shoutout to the Scouters from Circle Ten for all your hard work behind the scenes to make everything flow so smoothly.

Headed to Dallas next week for the National Annual Meeting?

We know you’ve got your hands full gearing up for summer. We want to help lighten the load, literally! Come by our booth for a gift that keeps your future bright and your hands free for the important stuff.

Hint: It’s a real glow-up for your daily routine.

Stability Meets Velocity!

While the software industry shifts, our focus remains locked in. Black Pug Software isn't just staying the course—we’re setting the pace.

We believe a registration platform should grow as fast as the events it powers. That’s why we’ve committed to Daily Drops: small, impactful improvements every day.

Check out the Announcements board every Monday for our System Updates to see the full evolution of your toolkit, and sometimes a preview of big changes coming soon (sneak peek this coming Monday for the Scoutmaster mobile changes)! We’re here, we’re building, and we’re gearing up for the next 15 years of evolution.

Evolving for You: The Architecture Behind Our Reliability

In our early days, local server hosting served us well. But as our councils’ needs grew in complexity, we knew that "good enough" wouldn't suffice. Five years ago, we made the strategic move to a sophisticated, containerized architecture—and we haven't looked back.

We don't just "use the cloud"; we have engineered a high-availability environment designed for mission-critical data. Here is how we ensure your platform remains stable, secure, and scalable:

Orchestrated Resilience: We utilize Kubernetes to manage our services in containers. This allows us to run multiple replicas of every service, ensuring that if an instance encounters an issue, the platform continues to run without interruption. This architecture even allows us to replace or update server nodes with zero downtime.

Intelligent Traffic Management: To ensure security and performance, we utilize AWS (Amazon Web Services) Load Balancers to filter and distribute traffic, protecting our environment from spikes and ensuring a seamless user experience.

Multi-Layered Data Integrity: Data protection is our highest priority. We leverage Longhorn for distributed data replicas, combined with a rigorous backup strategy involving both Longhorn and AWS volume snapshots. Furthermore, we maintain a mirrored standby database to allow for near-instant failover if needed.

Complete In-House Sovereignty: We maintain total control over our environment. Because our stack is managed by our dedicated in-house engineering team, we don't have to rely on third-party support tickets or physical data center visits to resolve issues. We have the expertise to optimize, secure, and repair our infrastructure in real-time, providing you with immediate resolution and constant uptime.

On-Demand Elasticity: Our infrastructure is built to grow with you. We can scale resources—from CPU and memory to disk throughput and size—on demand, ensuring we stay ahead of your busiest seasons.

We aren't just providing a service; we are providing a high-performance, engineered home for your data. Thank you for trusting us to power your mission!

Happy Friday, everyone! Do you ever wonder what sets Black Pug apart from the crowd? It’s not just the code—it’s the commitment.

1. Exceptional Service: Real people, real help, every time.
2. Customer-Led Growth: You talk, we listen, the platform evolves.
3️. Relentless Automation: We find the friction in your admin tasks and smooth it out so you don’t have to.

Better processes. Better support. Better results.

Stop the "pre-camp" scramble!

Did you know we host deep-dive training webinars every single month? We’re here to help you master the system so you can focus on what matters most: the Scouts!

Next Thursday's Webinar: Camp Directors – Master Checklist

This session is perfect for Directors and staff alike. Whether it’s your 1st season with Black Pug or your 15th, join us for a high-level refresher on multiple topics, including:

Running essential reports.
Auditing class requirements.
Email Communication Before Camp
Nailing the check-in process.

Can’t make it live? No worries! We record every session. Check out the announcement post below for the join link and a handy worksheet to track your progress!

https://admin.247scouting.com/forums.php?f=2&t=4366887

Partnership Without the Pressure!

At Black Pug Software, we believe the best partnerships are built on trust, not fine print. We get questions about why our contracts are structured the way they are, and the answer is simple: it’s about protecting you.

Our commitment to our partners is built on three core pillars:

Ultimate Flexibility: We don’t believe in "locking" you in. Our councils are free to leave at any time, for any reason. We want you to stay because our software adds value to your council, not because a piece of paper says you have to. If you find a better solution for your council, you can leave at any time.

Pricing Protection: Our long-term agreements act as a price guarantee. While the world around us changes, your contract ensures your rates stay locked in, protecting your budget from unexpected price hikes. We have never changed our pricing model, nor do we plan to, ensuring no surprises.

Total Transparency: With no monthly fees and no minimums, our usage-based model means you only pay for what you actually use.
We take your data privacy and security seriously, and our contracts serve as our formal promise to maintain the highest standards in the industry.

The results of this approach speak for themselves. Every year, we continue to see steady growth, backed by a 99% customer retention rate. We work with 183 councils, in addition to our partnership with the National Summit. We are proud to grow alongside the Scouting community, providing stable, reliable solutions year after year.

Thank you for letting us be part of your community!