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🔍 Seeking clarity in today's uncertain banking environment? You're not alone! Discover the power of data-driven insights to create a Clear Line of Sight. Our latest article reveals how leveraging member feedback data can transform decision-making. 💡

Data-Driven Insight Creates Clear Line of Sight Banking executives need data that provides a “clear line of sight” with strategic vision clouded by uncertainty in today’s economic volatility

https://supportexp.com/lp-fighting-banking-customer-friction?utm_source=facebook&utm_medium=social&utm_campaign=friction_video

32% of bank customers consider leaving after just ONE bad experience. You can’t afford to ignore friction. Get started today with our video and free article:

Fighting Banking Customer Friction Financial consumers are more sensitive than ever to friction in the customer journey. Keep them loyal by identifying and removing friction.

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Every Word Cloud Has a Silver Lining | Support EXP “Hopeful.” – Many CEOs started 2021 with a pretty rosy outlook. After all, it’s a new year, a new beginning. In January, Fortune/Deloitte asked 100+ CEOs to sum up in one word their views on the events of 2020, and their forecasts for 2021. So they unpacked their adjectives, which for each y...

Some credit union employees are struggling with their mental health as they work from home.
Earlier this year, employers, including credit unions, scrambled to get their staff members set up to do their jobs virtually in an attempt to slow the spread of the coronavirus. Now some workers are still remote and are missing the social interaction that comes with being around colleagues in an office.

What has been the emotional impact of COVID-19 on your employees?

COVID taking a toll on credit union employees' mental health Some workers have thrived while working remotely, but others miss the social interaction of an office, and the recent surge in coronavirus diagnoses means employers will be facing these challenges well into next year.

In a year of many changes, may we all take the time to appreciate what truly matters in our lives. Happy Thanksgiving from all of us at Support EXP!

Does your online and mobile banking need a Digital Booster? Our free eBook illuminates how you can preserve the human connection in your members’ digital experiences:

Digital Booster eBook LP | Support EXP Never guess again about your members’ digital experiences with you Complete the form below to download our free Digital Booster eBook. We can show you precisely and succinctly how to improve your members’ digital experiences.

Follow THESE 3 steps to keep the human connection in your credit union’s digital experience...

Gimme 3 Steps…to Keep the Human in Digital Banking | Support EXP Many credit union CEOs I’ve talked with recently have described how the digital transformation of their credit unions has accelerated over the past year as a result of the pandemic. Everyone knew which way the industry was going, but now there is an urgency to get there more quickly than originall...

Choose Wisely: the success of your MX measurement depends on your research method.

Lesson 1: The Method Matters Most | Support EXP The most common and costly mistake credit unions make when embarking on a new research project is choosing the wrong method for learning what they are trying to learn about their members, their employees and their futures.  This should not be surprising considering that few, if any, credit union ex...

Just one example of how credit unions strengthen their communities!

Centra Credit Union awards Columbus non-profits COLUMBUS, Ind. - A total of 11 Columbus non-profit organizations are each receiving $2,000 grants from Centra ...

Your members’ tolerance level is like the weather – changing every day. If you’re not able to adapt to these changing intensities, any hope for a predictable future is lost. What changes have you observed in your members’ mindset this past year?

Stay Alert to Stormy Fluctuations in Member Tolerance | Support EXP Financial institutions are finding out the hard way that there is no playbook for dealing with the challenges that continue to arise from COVID-19. Consumers’ tolerance of service that does not meet their expectations is constantly fluctuating, like the weather or the stock market. Your members ma...

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You've Got A BIG Problem | Support EXP Dear Credit Union CEO, What if you receive intel that a powerful competitor is poised to enter your market exactly 13 months from now? Your credit union faces the potential loss of scores of members, along with the revenue they represent. You have 12 months to derail this threat – what do your ana...

Credit Union Leaders: Are you having this all-too-common problem with your analytics? Watch our brand new Credit Union Update to learn how to solve it:

https://supportexp.com/credit-union-update-1/

Credit Union Update 1 | Support EXP Let Us Draw Up A Data-Driven Playbook for Your Credit Union: