CWEP

❗️𝗥𝗘𝗠𝗜𝗡𝗗𝗘𝗥: 𝗖𝗪𝗘𝗣 𝗼𝗳𝗳𝗶𝗰𝗲𝘀 𝘄𝗶𝗹𝗹 𝗯𝗲 𝗖𝗟𝗢𝗦𝗘𝗗 𝗙𝗿𝗶𝗱𝗮𝘆, 𝗝𝘂𝗻𝗲 𝟭𝟵𝘁𝗵 𝗶𝗻 𝗼𝗯𝘀𝗲𝗿𝘃𝗮𝗻𝗰𝗲 𝗼𝗳 𝗝𝘂𝗻𝗲𝘁𝗲𝗲𝗻𝘁𝗵 𝗮𝗻𝗱 𝘄𝗶𝗹𝗹 𝗿𝗲𝗼𝗽𝗲𝗻 𝗠𝗼𝗻𝗱𝗮𝘆, 𝗝𝘂𝗻𝗲 𝟮𝟮𝗻𝗱 𝗳𝗼𝗿 𝗿𝗲𝗴𝘂𝗹𝗮𝗿 𝗯𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝗵𝗼𝘂𝗿𝘀.
You can always access your account or pay your bill online, via our mobile app, or at 1 of our 2 convenient payment kiosk locations (CWEP, 627 W. Centennial Ave. & inside King Cash Saver, 1223 W Central Ave.) For emergencies, please call 417-237-7300.

𝗗𝗼𝘄𝗻𝗹𝗼𝗮𝗱 𝗢𝘂𝗿 𝗠𝗼𝗯𝗶𝗹𝗲 𝗔𝗽𝗽, 𝗧𝗢𝗗𝗔𝗬! 👉 www.cwep.com/customer-service/connect-with-us/mobile-app/
𝗟𝗼𝗴𝗶𝗻 𝗧𝗼 𝗬𝗼𝘂𝗿 𝗠𝘆 𝗔𝗰𝗰𝗼𝘂𝗻𝘁 𝗣𝗼𝗿𝘁𝗮𝗹 👉 https://www.cwep.com/

⚠️🚨 𝗛𝗶𝗴𝗵 𝗪𝗶𝗻𝗱 𝗔𝗹𝗲𝗿𝘁 – 𝗦𝘁𝗮𝘆 𝗦𝗮𝗳𝗲! 🚨⚠️
Strong winds are moving through our area today, which has already caused a broken pole on the 1800 block Hazel Ave. that is affecting a small number of customers in the area. Crews are on site and working as quickly and safely as possible to replace the damaged pole and restore power to those impacted. If you're traveling through the 1800 block of Hazel Street, please use caution and watch for crews and equipment working nearby.

We’ve also received a few questions about recent power “blinks” in this area. With the strong winds we've been experiencing, loose and broken tree limbs have been coming into contact with power lines. In many cases, what customers experience as a brief outage or "blink" is actually our protective equipment doing exactly what it was designed to do.

When a limb contacts a power line, devices on our system automatically detect the fault and temporarily interrupt power to protect equipment and prevent a larger, longer-lasting outage. If the obstruction clears, power is often restored within seconds without the need for crews to manually reset the system. While these momentary interruptions can be frustrating, they are often a sign that the system is protecting itself and helping prevent a more widespread outage.

Thank you for your patience and understanding as we work through these wind-related issues and restore service to affected customers. Please reach out if you have any questions. We will provide updates as they become available!

We could not be more proud of our Public Relations Manager, Meagan Milliken, for being recognized as this year’s Maple Leaf Festival Volunteer of the Year. Meagan loves her community and is always willing to lend a helping hand when needed. Thank you, Meagan, for all your efforts and congratulations on this well-deserved recognition!

🚨🌳 𝗗𝗢𝗡’𝗧 𝗠𝗜𝗦𝗦 𝗢𝗨𝗧! 🌳🚨
If you’re still cleaning up from the storm, be sure to prepare your debris for pick up!

Let’s keep working together to get Carthage cleaned up!

Update: Curbside Limb Pickup will conclude on Friday, June 26
Following recent storm activity, the City of Carthage has implemented a debris removal plan to assist residents with cleanup efforts across the community.
The City of Carthage Recycling Center (1309 Oak Hill Rd.) will open Monday, June 15, and will operate daily from 8:30 a.m. to 4:30 p.m. to accommodate storm debris disposal.
Please note the Recycling Center will be closed Friday, June 19, in observance of Juneteenth.
Residents who have the ability to transport debris are strongly encouraged to utilize the Recycling Center to help expedite the overall cleanup process.
City crews will begin curbside pickup of tree limbs on Wednesday. Crews will conduct a citywide rotation, traveling through all neighborhoods to collect debris.
There is no need to call or schedule a pickup, as crews will work systematically through all streets over time.
To ensure safe and efficient collection, residents are asked to follow these guidelines when placing debris at the curb:
Limbs of all sizes will be accepted
Place debris neatly at the back of the curb
Keep all piles clear of mailboxes, fire hydrants, utility poles, and parked vehicles
Proper placement will help crews move quickly and safely throughout the community.
City crews will continue working diligently in the days ahead to complete debris removal efforts. We appreciate the community’s cooperation and patience as cleanup progresses.

𝗛𝗮𝗽𝗽𝘆 𝗪𝗼𝗿𝗹𝗱 𝗥𝗲𝗳𝗶𝗹𝗹 𝗗𝗮𝘆! 🌍💧
Did you know... ⁉️ choosing tap water over bottled water could save you over $1,700 a year? 🤯 💸 At CWEP, we’re proud to provide Carthage with a clean, safe, and reliable water supply you can trust, straight from the tap. 💙

By choosing CWEP’s clean, safe, and reliable tap water, you’re not just saving money, you’re helping the environment too by reducing plastic waste 🌱

𝗠𝗮𝗸𝗲 𝘁𝗵𝗲 𝘀𝘄𝗶𝘁𝗰𝗵 𝘁𝗼𝗱𝗮𝘆! 𝗧𝗵𝗶𝗻𝗸 𝗯𝗲𝗳𝗼𝗿𝗲 𝘆𝗼𝘂 𝗱𝗿𝗶𝗻𝗸 & 𝘁𝗿𝘆 𝗶𝘁 𝗳𝗿𝗼𝗺 𝘁𝗵𝗲 𝘁𝗮𝗽!💦

‼️ 𝗨𝗣𝗗𝗔𝗧𝗘 ‼️ - 6/15

We are happy to report that all customers on the CWEP system have now been restored following this weekend's storm damage.

At this time, the only remaining outages are customer-side issues caused by damage to individual electrical services. These situations require repairs by a licensed electrician before power can be safely restored.

We want to extend a huge THANK YOU to our CWEP crews, our mutual aid partners from Nixa, Harrisonville, and MPUA, and our customers for their patience and support throughout this restoration effort.

We also remind everyone to continue using caution around any damaged electrical equipment and to contact us if you notice any additional outage-related concerns.

𝗧𝗵𝗮𝗻𝗸 𝘆𝗼𝘂, 𝗖𝗮𝗿𝘁𝗵𝗮𝗴𝗲! 💙⚡
💙⚡

Happy Monday, it’s a & we’re here to serve you! Save time, hassle, and worry by setting up 𝗔𝘂𝘁𝗼𝗣𝗮𝘆 𝗧𝗢𝗗𝗔𝗬! Don’t worry about manually paying your bills when you can set it and forget it and enjoy the freedom/security of always staying on top of your payments!👍

𝗦𝗶𝗴𝗻 𝗨𝗽 𝗢𝗻𝗹𝗶𝗻𝗲 👉 www.cwep.com/media/kcoe5t2x/autodraft_authorization.pdf
𝗩𝗶𝗲𝘄 𝗮𝗹𝗹 𝗽𝗮𝘆𝗺𝗲𝗻𝘁 𝗼𝗽𝘁𝗶𝗼𝗻𝘀 𝗛𝗘𝗥𝗘 👉 https://www.cwep.com/customer-service/ways-to-pay/

Please let us know if you have any questions; we’re always happy to help!

‼️ 𝗨𝗣𝗗𝗔𝗧𝗘 ‼️ - 6/15

We are happy to report that all customers on the CWEP system have now been restored following this weekend's storm damage.

At this time, the only remaining outages are customer-side issues caused by damage to individual electrical services. These situations require repairs by a licensed electrician before power can be safely restored.

We want to extend a huge THANK YOU to our CWEP crews, our mutual aid partners from Nixa, Harrisonville, and MPUA, and our customers for their patience and support throughout this restoration effort.

We also remind everyone to continue using caution around any damaged electrical equipment and to contact us if you notice any additional outage-related concerns.

Thank you, Carthage! 💙
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‼️ 𝗨𝗣𝗗𝗔𝗧𝗘 ‼️- 6/14 @ 9:58PM

CWEP crews have successfully repaired the major storm damage on Country Club Road and restored power to the affected area.

At this time, we are down to just a handful of isolated outages across the system. Crews will continue working until all customers are restored. We want to thank our customers for their patience and understanding throughout this restoration effort, as well as our mutual aid partners who helped make this progress possible.

As a reminder, please continue to stay clear of any downed power lines and areas where crews are working. If you are still without power and have not reported your outage, please contact us at (417) 237-7300.
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‼️𝗢𝗨𝗧𝗔𝗚𝗘 𝗨𝗣𝗗𝗔𝗧𝗘 ‼️ - 6/14 @ 1:17 PM

Mutual aid assistance has arrived! 🙌
After working through the night and into today, CWEP crews were able to take a well-deserved break at noon while neighboring utility crews continue restoration efforts for our remaining customers still without power.

Thanks to the incredible work of our crews and our mutual aid partners, we've reduced outages from more than 3,000 customers to fewer than 40 customers awaiting restoration.

We’re incredibly grateful to the crews from City of Nixa - Municipal Government, City of Harrisonville, MO and Missouri Public Utility Alliance for answering the call and helping restore power to our community following the recent storms. Their willingness to step in and lend a hand is a powerful reminder of the strong partnerships that exist within the public power community.

The saying "it takes a village" couldn't be more true during times like these. We are incredibly thankful for the support we've received from our neighboring utilities and for the patience and encouragement shown by our customers throughout this restoration effort.💙

As always, please continue to stay clear of downed power lines and areas where crews are actively working. We will keep you updated as information becomes available!

‼️ 𝗨𝗣𝗗𝗔𝗧𝗘 ‼️- 6/14 @ 6:18AM

Our electric system sustained widespread damage from last night from the storms. CWEP crews worked throughout the night and have successfully restored power to most customers affected.

We still have a few outages remaining that will require more extensive repairs. To help restore service as quickly as possible, we have requested mutual aid assistance to help work on the larger repair projects.

For your safety, please stay clear of any downed power lines and avoid areas where utility crews are actively working. Always assume downed lines are energized and dangerous.

We appreciate your patience and understanding as restoration efforts continue. We will provide additional updates as information becomes available. For the latest outage information and to view our outage map, visit: https://www.cwep.com/outage-center/
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‼️ 𝗨𝗣𝗗𝗔𝗧𝗘 ‼️- 6/14 @ 12:30PM

We currently have 3,276 outages across our electric system due to the storms moving through the area. Our crews are still working to restore services as quickly and safely as possible in the severe weather conditions.

We appreciate your continued patience and will keep you updated as information becomes available!
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⚠️ 𝗢𝗨𝗧𝗔𝗚𝗘 𝗔𝗟𝗘𝗥𝗧 ⚠️ - 6/13 @11:38PM

We are currently experiencing outages across our system due to the storms moving through the area. Crews are aware and are actively working to restore service as quickly and safely as possible. We apologize for the inconvenience and will keep you updated as information becomes available, thank you for your patience!

𝗙𝗼𝗹𝗹𝗼𝘄 𝗮𝗹𝗼𝗻𝗴 𝗳𝗼𝗿 𝘂𝗽𝗱𝗮𝘁𝗲𝘀 𝗼𝗻 𝗼𝘂𝗿 𝗢𝘂𝘁𝗮𝗴𝗲 𝗖𝗲𝗻𝘁𝗲𝗿 👉 https://www.cwep.com/outage-center/

Serving our community goes beyond providing reliable utility services, it means showing up and giving back.

Today, some of our CWEP team was proud to participate in the Carthage Area United Way Day of Action, volunteering their time and talents to support local organizations making a difference right here in our community. From lending a helping hand at the new Carthage Crosslines location, to garden prep at the Fair Acres Family YMCA, to helping spruce up the Carthage MO Humane Society, it was a great opportunity to invest in the place we call home.

We’re grateful for the work these organizations do every day and are honored to partner with them to help Carthage thrive!💙